From the very beginning the staff were friendly, knowledgeable and extremely helpful. It was the first time we had found ourselves in this situation, they made a very difficult stressful situation muc... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Awful. The wait for an answer is terrible. Submitted a claim over a month ago and still no further forward as to if my claim will be sorted. In the meantime my roof continues to leak and I'm unable to... Näytä lisää
Yritys on vastannut
Claim approved without fuss. Clearer communication from MB&G and repair costs paid to me within 24 hours of submitting the receipt!!!!! The person who dealt with it all was Adam Sutton, who really... Näytä lisää
Yritys on vastannut
Great company to deal with an very helpful I’ve just renewed, my motorhome policy to a newer motorhome, been with MB&G for 4 years had no problems with claims straight forward an payed out with an ho... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
MB&G Insurance is a specialist insurance and claims administration provider with over 45 years of experience supporting retailers and customers across the UK. We provide claims administration and customer support for both our direct customers and for insurers, retailers, motor dealers, partners, and other affiliates, ensuring all claims are managed fairly, efficiently, and in line with FCA regulations. Where MB&G is the policy provider or seller, we welcome all feedback regarding your experience with our products and services. However, where a policy has been sold by a third-party retailer or partner affiliate, any concerns relating specifically to the sales process, advice given, pricing, or point of sale experience should be directed to the original seller via their own Trustpilot profile. Similarly, if your feedback relates specifically to the workmanship or service provided by an appointed repairer, we encourage customers to raise this directly with the repair company involved.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.mbginsurance.co.uk
4,1
Hyvä
1 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The process getting the warranty policy…
The process getting the warranty policy was easy and straight forward and quite cost effective.
My only issue wasn't with the process or Claire who was the exec on the phone it was the phone and/or the computer system in that I could not hear her because it sounded as if she was in the corwd at a football match. She had to restart her system so that i could talk to her.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hi Ed,
We're sorry to hear that you had a problem with the connection, but thank you for bringing this to our attention. We will review the phone call and check if there is an issue with our phone system.
Thanks again, MB&G
Quick and simple
The dealer undertaking repairs under warranty did everything for me. So I didn’t have to fill in any forms or describe my claim. Quick and simple.
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
A model for insurance …
The insurers were very professional throughout . Understandably the claimant has to submit photographic evidence , but after this they were quick to respond , were clear about options , and I felt that were on my side . There were a number of interactions about bodywork scratches and alloys repair , but they were always attentive , responded clearly . I would thoroughly recommend them .
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello William,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Vastaus yritykseltä MB&G Insurance
Hello Peter,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Good 👍🏻 👍🏻 👍🏻 👍🏻🇬🇧🇬🇧👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello Anthony,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
A mixed experience
My claim related to the apparent failure of the windscreen washer pump on a VW Campervan. I was impressed by the speed of response to my claim - limited approval within 30 minutes of submission. I was less impressed with the fact that the cost of diagnosing the fault was deducted from the claim. Since no repairer will diagnose a fault without running their own diagnostic test, this cost is unavoidable and cannot be mitigated. In my case the diagnostic cost was over a third of the total cost.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello Richard,
Thank you very much for taking the time to review our service and glad we could be of help. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
They make a difference to my car…
They make a difference to my car insurance policy
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello Jermaine,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Very helpful explained things clearly…
Very helpful explained things clearly very professional
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello Mark,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Friendly and prompt service
Friendly and prompt service. Neil explained the cover clearly and took the trouble to ring me back when the line dropped out. Very good customer service.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello Stewart,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Super service
Super service, advisor was a good listener & helped me a lot
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello Ann,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
First class service from MB&G insurance…
First class service from MB&G insurance all communications were promptly dealt with including the payment.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Adam Sutton ⭐️
Adam Sutton, is what customer service should be. He went above and beyond, foreseeing possible issues on my account and very quickly rectifying any possible problematic issues. I had no idea the correct terminology to use for my complaint and he kinds and patiently gave me the right words for the piece of furniture I had called about. He explained and helped and ensured that I was completely comfortable to carry on with my query. What an absolute star ⭐️
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello Lee,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Adam.
Kind regards, MB&G
This company does care!
Following a long, frustrating and tedious insurance episode lasting almost 10 months ( not the fault of MB&G ) I have finally had a resolution, due specifically to the patient, kind and resourceful service of Wesley. Additional calls have brought me in contact with Hannah and Maggie. All 3 of them have offered me courtesy and support and are a credit to your company. I am so relieved and grateful to them all.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello Ava,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Wesley, Hannah and Maggie.
Kind regards, MB&G
Prompt attention in my hour of need
Prompt attention in my hour of need, my claim was approved and dealt with swiftly, excellent service, many thanks, Barrie Miller.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello Barrie,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Can't fill the form in keeps going off…
Can't fill the form in keeps going off n have to fill it out again 5 time so far sick of trying
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello Paul,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
First Class Service
Superb service from start to finish
Highly recommended
Adam Sutton was very helpful and supportive of every enquiry.
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello Andrew,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Adam.
Kind regards, MB&G
Repairing dealer and yourselves brilliant
Repairing dealer and yourselves dealt with claim in a totally transparent fashion. I was kept informed of all areas and felt total trust at all times. Thank you very much.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello David,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Highly recommend this company
Highly recommend this company. Paid my claim straight away. Will continue my warranty insurance to them
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello Rowena,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Excellent service and prompt settlement…
Excellent service and prompt settlement of my claim. Initial submission was straightforward via the website, reviewed within a couple of days and approved.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello Matt,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Do not use - most unhelpful and unreachable firm !
We have had an ongoing claim (for a minor cosmetic repair to a settee) for months now. The whole process of trying to get hold of them has been appallingly bad and when they say they are going to investigate and ring you back, they don't.
The only good thing was the man who was sent out to do the assessment, I cannot fault him. But getting the appointment made for him to visit took lots of phone calls, time and attempts and now the appointment for the repair to be done has simply come to a halt.
This company was the only option when we purchased furniture, but when you can't get through by email or phone and they don't do what they say, we cannot rate you any lower!!!
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MB&G Insurance
Hello Sam,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your claim reference number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.