Maytronics France Arvostelua 

Service après vente difficilement joignable et surtout pas sérieux lundi dernier on nous a dit que les pièces seraient expediees au courrier et qu on les aurait fin de semaine nous sommes une semaine après et toujours rien. Après un autre contact on nous dit que nos pièces ne sont pas expédiées trop de commande auj on ne peut plus ni ouvrir ni fermer notre rideau je ne conseille pas du tout

Wir haben im Jahr 2020 einen Dolphin Poolroboter der 5. Serie um ca. 1.300,- Euro gekauft. Im Jahr 2022 war er praktisch eine gesamte Saison in Reparatur, angeblich wegen einem Kabelbruch. Jetzt, zu Beginn 2025, funktioniert er wieder nicht. Diesmal habe ich ihn selbst inspiziert: Der Motorblock wurde undicht, vermutlich ist beim Simmering des Pumpenmotors Wasser eingedrungen und hat damit den gesamten Motorblock unter Wasser gesetzt, womit alles korrodierte und der Roboter jetzt defekt ist. Sieht ganz stark nach wirklich schlechter Qualität aus.
In Summe war dieser Poolroboter also 4 Sommer in Betrieb, bevor er seinen Dienst quittierte. Das ist eindeutig zu kurz, und einen Pumpenmotor abzudichten, sollte kein Thema sein. Wir besitzen eine Vogel Brunnen-Tauchpumpe die in 60m Tiefe nach 20 Jahren (!) noch immer ihren Dienst versieht. Und die kostet auch nicht mehr als der Poolroboter. Wenn man will, dann geht es. Offenbar fehlt bei Maytronics also der Wille.

Useless back-up.
They couldn't even tell me where to go to get the robot repaired, as they 'don't do repairs'.

SAV lamentable : suite à l'achat d'un Dolphin Liberty 600 ai pris contact pour de nombreux dysfonctionnements. Absence totale de réactions !

my power box is under warranty and it broke down.
the pinch a penny store that I bought it from, refuses to replace it and say that I have to wait for maytronics to ship it instead. It has been 10 days and still didn't get it.
This is unacceptable and wors customer service ever bot from pinch a penny in Baton Rouge LA and Maytronics, wherever the hell they are located, as you can't even get a phone number for them.

I spent $99 for a NEW Remote and they sent me a damaged used one and wanted ME to pay to ship it back. They said that they would credit me the restocking fee! These people are a complete joke. Horrible. I will never buy anything from them again.

The company does not stand behind their products. They send out refurbished products as new and refuse full refunds, instead demanding a 30% restocking fee. I feel this company is not honest and should be avoided.

Utilizzo un robot Dolphin XForce 20 da tanti anni e sono molto contento. Provato vari robot a batteria sotto i 1000€ e sono davvero poco performanti. Non trattengono le polveri e la qualità dei materiali costruttivi sono rapportati al prezzo. Ora ho un Dolphin Poolstyle 60i che è davvero eccezionale. Macchina ben costruita, potente ed efficace. Consiglio a tutti di avere un buon robot Dolphin e la piscina diventerà uno specchio !

Dolphin Refurbished Nautilus CC Plus

TLDR: *Updated from one to two stars. Warranty work replaced the motor and turnaround, including shipping, took about two weeks. Not bad, guess I'll see how long this lasts. Sucks that I used to live within 30 minutes of the warranty center, ha. * Original: Worked great in a free form pool with both walls and flooring minus the steps and some of the waterline (as expected), for 2 months with limited use and consistent maintenance. But unless the warranty for a new product is different or includes shipping BOTH ways versus refurbished, I would look elsewhere or try to buy something that could be serviced local or returned easier (for stuff beyond a simple repair on the user end).

Worked great for 2 months. I ran it once a week, 2-3 times that day. I cleaned the filters after every run and cleared the impeller if needed while the power supply was kept in the shade. Everything stored inside the house after every use.

Then one day the vacuum wouldn't budge or make any sound of life. Power supply turned on and seemed to function like normal, even tested with a multimeter to see if it was putting out the specified power, which it was.
Made sure nothing was lodged in the tracks and the brushes spun freely with minimal effort. Tried different outlets and left the power supply and/or vacuum disconnected for hours at a time in an attempt to reset.

Fast forward, I have to pay UPS $50 (cheapest rate in my area) for a one way trip to the service center using original packaging. This is from Las Vegas to Phoenix, mind you. Currently waiting to see if everything will be fixed and if there are any added costs.

It'd be one thing if I got close to a full year of the 1 year warranty and ran the thing into the ground during the summer in 100+ degree weather without ever taking it inside or cleaning the filters.  
But as stated above, it was during late winter in the desert of all things.

Looking around all the forums, these things will break down no matter if in ideal conditions or not. So read the fine print and learn from my mistake. I have never had to pay shipping for anything that required warranty service that was this expensive, especially this new into ownership. But I get that's because I usually do my homework on such things regarding brand quality.

Oh well must be why they got these things on a good sale for the last couple months...

I concur with reviews below. After about 2.5 years and less than 500 hours use, and being perfectly maintained, the Dolphin stopped working. I shipped it to authorized dealer at a cost of $140 as per Maytronics instructions and received a repair quote for more than $900. I tried to contact Maytronics through chat, the only option to speak with anyone. I had a Kafka-esque exchange with « John » who basically told me to buzz off. Interesting to see refurbished models selling for $400 on the Maytronics web site. I’m sure the game plan is to get people to abandon repairs because of the price, they then fix them up for almost nothing, and resell them with a warranty! Total scam. Hateful company.

Je suis très satisfaite de mon dolphin s300i. Il nettoie toute la piscine sans que j’intervienne. Fond parois et ligne d’eau…je recommande vivement.

Nous sommes très satisfaits de notre liberty 300. Il se déplace facilement au fond de la piscine, grimpe sur les parois, nettoie la ligne d’eau.
Il est très facile d’utilisation et très simple à nettoyer.
Très bon rapport qualité prix.

Bonjour,

J'ai un robot dolphin Liberty 400 depuis l'été dernier. J'en suis très satisfaite, il nettoie très bien ma piscine. Très facile d'utilisation et très pratique.

Dolphin S300i
je recommande ce robot très efficace
Qualité de nettoyage trés professionnel

I purchased a Dolphin Maytronics robotic pool cleaner for $950, expecting a quality product for the price. Unfortunately, it completely stopped working after just 2.5 years. I sent it back to the company for repairs, only to be told it needed a new cord and an entirely new motor—costing an additional $600.

I decided to utilize my credit card's extended warranty program to cover the cost and asked Maytronics to hold the robot until I sorted out the payment. They assured me it was no problem. However, weeks later, I received an email stating they had gone ahead and “fixed” the robot and were shipping it back. When I got the robot, it was in worse condition than before. It wasn’t even reassembled, and several screws were missing!

When I called them to address this, they were completely unhelpful and offered no resolution.

This company is not worth the premium price, their products don’t last I would highly recommend avoiding Maytronics and spending your money elsewhere—this brand’s reputation for quality and service is severely overrated. Buyer beware!

Fuyez !!! 2 ans a peine et ne fonctionne plus ! Sav inexistant

**Réponse : Oui je suis passé par vous, et vous m'avez gentiement renvoyé vers un réparateur.

We paid $858 for a Nautilus CC and it quit just under a year. We have been calling, emailing, filing out their supposed great service staff on-line form with no results. Horrible customer service. And we called several of their supposed dealers and all we get is "no we have to wait over 6 months for parts so we do not fix them anymore"

Bonjour comme tout le monde, non seulement le robot ne nettoie pas la piscine mais il est régulièrement en panne. Encore sous garantie mais plusieurs aller retour. En fin de garantie si panne, direction la déchèterie.
J'ai eu au paravent 1 aquaboot et 1 aquasolo , des merveilles. je vais remplacer les mousses du dernier qui a 15 ans et le réutiliser.

Es ist fürchterlich. Ich habe den Roboter gekauft um ihn per App steuern zu können.
Es ist einfach nicht möglich, per Bluetooth funktioniert es aber eine eine Wlan Verbindung ist keinesfalls möglich. Alle Kommunikation mit dem Vertrieb blieb ohne Erfolg. Ich habe aufgegeben und betreibe ihn nur manuel. Das Produkt ist fürchterlich und keinesfalls zu empfehlen.

Très déçu par mon S300 !
Ce très onéreux robot aura passé autant de temps chez le réparateur que dans ma piscine en 4 ans, changement de carte électronique, diagnostics divers, essais ...
La dernière panne en date, on m'annonce que la pompe est morte et qu'il faut changer le bloc moteur 400€ !
Maytronics terminé pour moi.