Maybank2u Arvostelua 

Maybank indonesia....They lost a lot of usd I transferred as they classify as a passive recipient. Their customer care is useless and constantly sending computer generated responses that are generic and mean nothing.
I sent them all my documents, account numbers everything of the transaction. They at first did not know about it as they are passive. Suddenly it was resolved, saying the money was returned on the same day it was sent. Seems odd considering they didn't know about it a week after it was sent. So it 2 weeks after they "sent the money back to sender". But the money isn't there. I've been waiting for my money for nearly 2 weeks now and nothing. They haven't sent me any documentation that the money was returned . Yet they had all the info that it was received. This bank is poor and I do not recommend them at all. Ontop of it all customer care is useless as I keep having to talk to a different person/ai bot.

see the reply below for yourself. the sky may fall on us when you reply to me. may take up to 65 working days

14:15 (1 minute ago)
to me

Dear Sir/Madam,

Thank you for your email.

Kindly be assured that we will commence an inquiry into your dispute case which may take up to 65 working days and we will be in touch with you should we require further information.

Our Dispute Officers will contact you directly on the status of your case via the contact details provided in the Dispute Form.

For further enquiries, please do not hesitate to contact our Maybank Group Customer Care at 1-300-88-6688 (Malaysia), 03-7844 3696 (overseas) or email us at

Thank you.

Yours sincerely,
Dispute Management Team,
Maybank

My experience for the past 2 weeks with Puan Noraini of the Ampang Point branch of Maybank has been fantastic. I had the best service from the wonderful lady and she solved my problem in such a calm and collected.She was very understanding, and very patient. I wish all banks had such wonderful and patient staff like Puan Noraini. Keep it up Puan Noraini!. You are an asset to the Malayan Banking branch at Ampang Point. Best experienced ever and I hope the bank realizes what an asset she is to your bank. I would never change my bank despite the other banks trying to woo us to open accounts with them. Why would I want to trade in for their service when I have the best near me. She never ignored my calls and was so calm I could just trust she would do her best to get my account in order. It was the best I could ask for. I hope due recognition will be given to this fantastic lady. Staff like this are hard to come by. Please appreciate this staff of yours. This is what makes customers like me come back to your bank. Without a doubt I am going to tell my friends to open their accounts with this bank.

Only ansur from monday and friday no between weekend so change that and i fix the review

The wrost banking experience,in advance banking technology era still work like 1940, for small small things they need 14 - 30 days time,For me it's shocked to see for a small bank statement and account opening they make tired and annoying.

Service very bad and slow
Not helpful and takes long time to respond
When sending for example new credit card, they give no notice that’s it’s on the way so it will be send return

This app is alright, it's reasonable but could be improved, I'd give them props that most of the time it works well but could be a lot better, cheers!

So complex to use. sometimes not working well. need many improvement.

Antiquated process and service compared to local Singapore banks. I was made to go down to the branch to do the paperwork for my online transfer for mortgage prepayment

Product offering not competitive as well

Very good bank. Their cs is always helpful.

I use maybank2u.com.my as my main banking facility where I have my main bank accounts. It was one of my first few internet banking accounts which I kept until this day. The rest I have stopped using. The online system is very user friendly including its latest update on its user interface.

The mobile version is easy to use as well and recently they added an eWallet version of the online banking called MAE. It allows you to not only have an eWallet for various transactions but also transfer between your other banking accounts.

I like the fact that they are not idle just maintaining the system, but keep on innovating and improving it. Thank you Maybank!!

It was a really bad experience i have with your dispute management team. I can never receive any feedback from your team other than the auto reply message. The most horrible is the case was submitted during last 12 Nov 2020. Even though i called your customer service team seeking for an update. They told me different replies. Some of them told me the processing day requiring 3 business days, some of them told me need up to 90days. Nevertheless, the case was submitted last year and I believe you have sufficient time to investigate the issue and update me on the case status. What i have been informed is customer service team don't have direct line to reach the dispute team, they're only contactable via email. If the dispute team don't reply back to customer service team, i will never get an update. I'm wonder is this the way you handle your customer cases? Without any responsible in resolving issue.
I sincerely hope someone can saw this feedback and help on my case.

Is secure and fast for money transfer locally but it charged more in international transfer.

Used it for some financial purposes and the results were satisfactory. I'm yet to explore all their products.

Good but..
Good but high transfer fees if you send money internationally as they seem to use an intermediate bank for TT which deducts a lot on the net amount transferred to the recipients bank account.

used it few years, it is secure and fast, convenience.