Martins Group Arvostelua 

Just got our new car from this showroom. The service and attention to detail was outstanding, Peter could not have been more helpful and everything was explained in detail.

Firstly, they ordered the incorrect car. Argued that they didn’t at first, but luckily I had the original order form. They then blamed the fantastic salesman who we bought it from, who sadly no longer works there. It got to the stage where I had the Sales Manager shouting down the phone at me! saying ‘do I want the car or not?!’ I had to accept this incorrect vehicle because placing a new order would take over six months. The replacement ‘salesperson’ was Curt abrupt and absolutely no help at all. Her mannerisms were atrocious. The ‘handover’ was a disgrace nothing was ready. The car wasn’t prepared. There were two scratches, one on the drivers door & another long thin one about 10 inches long on the rear wing above the petrol cap flap. The book pack & wheel nut bolts were just thrown in the boot. The nut caps were in a plastic bag in the glove box. The car mats were missing and the ‘salesperson’ couldn’t care less because the previous Salesman included them as part of the order. The only good thing she’s done is agreed to send them to me ASAP as I live a long way from the dealership. When I placed the order I asked the Salesman please can I collect it on September 1st and he was brilliant and said it’ll be a really nice experience for you collecting your new car on the day the new registration is released. The only correspondence I have received from the new sales lady is that it’s not going to happen and the car wouldn’t be here until at least end of October. I live a long way from the dealership and the only good thing is she promised to send the Carpet Mat set to me ASAP as I will NEVER go back to this dealership EVER. What should have been a very nice experience, collecting my new car was anything but. I emailed her three days before collection to make sure my Wife was on the car insurance, she wasn’t. She didn’t apologise just said I’ll have to sort it out myself, which took me over an hour to do when I got home. I wanted nothing more so badly that I just wanted to get out of the dealership as I couldn’t stand another minute there. The whole experience was terrible. They have lost Two customers, as my Wife placed her order from a different dealership. Overall my experience as a Motabilty Customer I feel completely let down by Martins of Winchester. I originally left very positive feedback on Google and Trustpilot as soon as I had placed the order as up till then the treatment from Josh Bryant was faultless. I have now removed both reviews. I would never recommend the girl who is supposed to be the Motabilty Specialist. Go elsewhere. They have completely ruined my new car buying experience.

Changed over a 65 reg Nissan Qashqai for a Micra N Sport (new model) on 15th June 23 ,21 reg. I downsized as I am in my 80’s and what a car ! I like the new model, quite sporty and very comfortable to drive and park.
Martin Stannage went out of his way to explain everything and was very professional in his approach. Well done Martins. This is my third car from them and I am very pleased with the change over.

Top class car service twice at Nissan Winnall, all managed 10/10 by Karen.

I purchased a second hand Renault last October which developed a couple of niggles. I contacted Martins Renault Winchester earlier this week, they booked the car in for today and sorted all of these niggles with no hassle or fuss and even cleaned the car for me!. Having previously been a Ford owner for many, many years and having endless issues with engines I will never, ever be looking back. The service and professionalism experienced today has blown me away in comparison to my previous Ford dealings. Well done Martins, you have created a fan !!

Martins in Camberley were fantastic. In particular their Sales Executive James Ecclefield went beyond the call of duty and exceeded my already high ecpectations. Thank you, James.

Visited the Reading branch to ask about Sandero Stepways.The salesperson said she didn't know and was obviously not going to find out.She told me to ask the salesperson on the other side of the showroom which was impossible due to pushing my mother in a wheelchair and the cars were a bit too close together.We turned around and left.I assume these sales people work on comission.It does make you wonder sometimes how they earn a living.

After poor experience at a different Nissan garage I visited Martins Winchester. Good 1st meeting, was offered a Qashqai e-power that I had not considered or was aware of. Test drive next day and completed the deal with a good price.
Thanks to Josh for a clear and professional service.

After owning numerous cars over a 50 year period, I can honestly say my latest new car purchase with Martins of Winchester was the best I have ever experienced.

We placed a refundable deposit on a car.
Many, many calls and few e-mails later, after having said I would go to Trading standards, and I finally have a refund.

I recently had a service and MOT done at "Martins Renault Basingstoke" I am very pleased and have no complaints as I have received an excellent service. My car was collected and dropped off, clean and shiny.
Great experience from start to finish. I would highly recommend it to anyone.

DO NOT buy a car from Martians of Camberley especially if you are a woman. Awful experience buying a car, was completely taken advantage of by being lied to. Was told by Phil there was a major service being carried out prior to collection of the vehicle, to then be told the paper work wasn’t ready yet on pick up day but he would send it out. When I never received this paperwork i then followed it up via email to be completely ignored. A couple months later my service light came on! What a shock! They had not done the service. For a GTI this has now cost me over £400.

I then complained to Phil & the Sales Manager Chris, well what a waste of time this was, no help at all. Had to chase up the complaint many times as they obviously didn’t want to deal with it. I was told there was nothing they could do & that they never said they would do it as it wasn’t due! Not true!! Why would I email Phil about chasing up the service paperwork if I hadn’t been told it was going to be done? To then be ignored that makes sense!

Stay clear or make sure to record a voice note of what you’ve agreed before purchase.

Great experience from start to finish.
After sales service like no other.
Went above and beyond requirements. Highly recommend martin for your used car sale needs
Perfect & no complaints . Have not came across a car dealer like him in over 30 years

Based on Martins Andover
I placed a deposit for a car on Friday, but on Saturday the dealership took a deposit from another customer. Despite being aware of the issue the dealership invited the second customer into the dealership to sign paperwork on Sunday. Perhaps the other customer had offered more money or perhaps local custom is preferred (I live some distance from the dealership). Very frustrating as meanwhile I had arranged for my existing car to be sold, leaving me without a vehicle the following week. Management and sales staff had no interest in rectifying the issue they just wanted the car sold with no interest in customer service or doing the right thing. I would not advise entering into any contract or buying a vehicle from this company.

I had an awful experience in Martins Ware high street.
The manager was so rude to me I am absolutely disgusted.
What an attitude on him!!
I asked him a question he put his hand up and said don't approach me until I'm I'm my box (guessing he meant the till)
I then asked him if you sell batteries, to which he snapped and abruptly said batteries, No. Then shooed me off, absolutely appalling, I was so embarrassed I put my items back on the shelves and left.

I have just brought a car from Martins VW Basingstoke. Charlotte was amazing and helped me through the whole process. The handover was so easy and she explained everything so clearly. I was unsure when i first went in as to what i was looking for but i was offered help and now ive got my new car!

I took my new Troc in for the third time to Camberley Martins VW to resolve the jumping windscreen wipers (back and front) their response was “there’s a waxy material on the windscreen, You must get it valeted?” “No i said, I do it myself with Halfords car shampoo (they jumped all over that) however, your team valeted my car last I said” (No response)
They cleaned the window (apparently) which took them all day, but the wipers still jump. What did they clean it with spit? - “Nothing we can do I’m afraid the lady says, the windscreen is not under warrantee and you did bring it in on the hottest day of the year for wiper tests” (blonde lady!!) Can you believe the cheek of this woman after I waited 3 wks for an appointment, windscreen wiper testing can be done under any condition! I can simulate the issue on the spot!
My suggestion, How about you exchange my wiper blades or adjust the wiper arm in finding a resolution, you know good old customer service!
What’s happened to a bit of initiative?!
Needless to say their incompetence leaves the problem unresolved - All I got was smart ass fob offs by counter staff!
Avoid this garage, a forever decreasing level of good quality mechanics and experienced customer service agents.
Bring back the team from 10 years ago.

Since my last visit the manager (who is very professional) invited me back to discuss the issue, and in the first instance changed my wiper blades which resolved the problem (thank you) However if the original mechanic tested new blades like he said he did then surely he would have got the same result as the manager?! But instead they had the car 2 days in total to resolve an issue the manager did in minutes.
P.s I would have paid for replacements if that was the original issue wear and tear. !! Their mechanics are full of lies

I booked my van in for a service in Martins of Basingstoke and was told by 3 separate members of staff it would be washed as part of the service. It came back washed on one side. I rang to complain and was told the manager would call me. I chased several times over 3 days as he didn't bother. One member of staff said he would speak to him and passed on a message from him that no staff member would have ever have said that as they don't wash vans and the manager couldn't help me. They just said log a complaint with Renault customer services. The member of staff I booked the service with, the
Jamie and the delivery driver all confirmed it would be washed. And this was also despite washing half or it. I felt pretty insulted to be basically accused of lying by the manager particularly as a regular customer of 6 years.

Just bought a new Zoe GT from Martins Reading.

Great communication from them throughout. Delivered everything they promised and more. Made the whole experience an easy and pleasurable one.

Shane was the main contact during our purchase. What a nice guy and he did a first rate job. There was quite a major problem at the start of the process but he went that extra mile to fix it. He was happy to take time to explain things and got the sale back on track with trust restored

The car was well prepared for us to pick up exactly when we had requested it. All the paperwork completed and various things on the car set up that have been a pain to set up from home on previous vehicles.

I’ve no reservations about recommending Martins they were a pleasure to deal with and provided an outstanding hassle free experience from start to finish.

Terrible after care , after having my vehicle for only a few months and being an 18 reg vehicle with low mileage I had a major clutch issue where my whole clutch needed replacing , I contacted the basinsgtoke showroom and had help from Andy who forwarded it on to his manager , clearly his manager shouldn't be in the position he is and doesn't understand about good customer service as despite numerous calls and emails with Andy to try and get the manager to call me I have heard nothing , be very vary when purchasing a car from this showroom as the experience has put me off dealing with both martins and renault again