I enquired about an ex demonstration model VW Polo automatic from Martins of Camberley. Having made an appointment to view I encountered a very pleasant and knowledgeable sales lady called Phoebe. W... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My wife has just collected her car following its service and MOT. We have a service plan yet she was asked to pay, and there was an apparent reluctance to even investigate the matter. Eventually resol... Näytä lisää
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I must say having bought many cars my last experience buying an Omoda from Andy Orchard has been truly exceptional in every way from buying me lunch and serving coffee to talking me through the whole... Näytä lisää
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Leigh did a fantastic job. Incredibly knowledgeable no sales pitch or pressure just the facts. Exactly what I needed to help me make a decision on whether the car was right for me ir not. Definitely r... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
New & Used Car Dealer - Alpine Dacia, Omoda & Jaecoo, Renault, VW Volkswagen - Andover, Basingstoke, Camberley, Farnham, Winchester, Hampshire, Surrey UK
Yhteystiedot
Hatch, RG24 7NZ, Basingstoke, Yhdistynyt kuningaskunta
- marketing@martins.uk.com
- www.martins.uk.com
3,7
Keskitasoinen
185 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Dodgy used cars.
They sell dodgy used cars, steer well clear!
11. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Hi Danny,
Thank you for your feedback. We're sorry to hear about your experience. We strive to ensure all our customers receive quality vehicles and excellent service. We would appreciate the opportunity to resolve any issues you encountered. Please contact our customer service team at complaints@martins.uk.com, and we will do our best to assist you.
Kind regards,
John | Marketing Manager
(Martin's Basingstoke) I wouldn't bother going through main dealer again
I thought going through a main dealer would be better than other options, in reality not so. To start with it felt like they didn't actually want to sell the car, it took 4 phone calls saying that we would like it (after searching for a while) and asking how to progress which felt like it fell on deaf ears. We also had a few concerns/questions about the car when we went to collect it. Volkswagen say buying a used car from them is like driving away in a new car and we felt it wasn't like that at all. The car wasn't fully valeted, there was rubbish and hairbands from the previous owner in a compartment. The rear tyres were perished and was an advisory on the previous MOT. A local garage to us said they wouldn't have passed it because it would be on his conscience if anything should happen to his customers. Brake pads were worn at 70% (said they wouldn't replace until 80% worn) so within the first two months after buying a "new car" I am paying for two new tyres and brake pads?! There was also a part on one of the doors we questioned as it looked like it was de-laminating. That was ignored too and now we have what looks like either a rust patch or primer (assuming from a previous repair) I don't know, showing through - another thing I will need to sort myself and extra money on what was not a cheap car to purchase. I also asked for the full spec of the car to be sent to me (as it was removed from the website) and never got that either. So overall not really impressed with the service and certainly won't be going back for our next car. I have been waiting for the survey to come from Volkswagen for my review but it's never come.
26. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Dear Elena,
Thank you for taking the time to share your feedback. We deeply regret that your experience with us did not meet your expectations, and we sincerely apologize for the inconveniences you faced.
We are concerned to hear about the issues with communication during the purchasing process and the condition of the car upon collection. This is not the standard of service we strive to provide, and we apologize for any frustration this caused.
Your comments regarding the valet service, the condition of the tyres and brake pads, and the issues with the car door are particularly troubling. We understand how important it is for our customers to feel confident in their purchases, and we regret that we did not deliver on this promise.
Regarding the full specification of the car, we apologize for not providing this information as requested. This should have been addressed promptly, and we will ensure it is sent to you immediately.
Your feedback is invaluable in helping us improve our services, and we would like to make things right. Please contact our Sales Manager at n.lee@martins.uk.com so he can discuss how to resolve these issues to your satisfaction.
Once again, we apologize for the negative experience and appreciate your patience and understanding. We hope to have the opportunity to restore your faith in our dealership in the future.
Best regards,
Team Basingstoke
Not trustworthy
My car was recovered into the Andover Repair Shop. I appreciate that this was an unexpected recovery into the workshop, but they could have done far better in customer service and repair!
The mechanic who recovered me was ignored and the agent on the desk only wanted to know what happened before the breakdown. If they had listened to the mechanic they would have been able to order the parts more timely. They told me what the issue was after they checked the car and what they needed to order, despite me and the mechanic telling them, exactly what the problem was. I was told they do not take the mechanics view as it could be wrong! Turns out they damaged the car during the initial repair. They again refused to acknowledge the comment from the mechanic who initially looked at it and told me I was being a difficult customer as the mechanics who recover the cars usually get it wrong. Three days later got a text to say the car was ready. No comment on what had been repaired or agreement to proceed with the repair - turns out they fixed the damage "as it can't be proven what actually broke" - despite the scratches on the engine bay and the mechanic was actually right with the diagnosis of the fault. I have now had to sort out other issues in the car since it was returned. I now need to have the car serviced again and debated taking it back to them. These issues and the fact that the aircon has not been right since it was returned have led me to decide they are not a trustworthy organisation that can safely repair my vehicle.
23. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Dear Calum,
Thank you for sharing your feedback. We're sorry to hear about your disappointing experience at Andover Repair Shop.
However, it's important to note that your experience occurred three months ago. We have since implemented several improvements in our processes, particularly in communication and repair accuracy.
Sincerely,
Andover Repair Shop
Nissan Andover - Terrible to deal with
Terrible to deal with, unresponsive, rude (dismissive) and they ignore phone messages and emails. My mother has had an issue with her 2 years old car - clearly not the fault of Martins but they’ve had her car for over 2 months now, fail to provide any updates and it’s not just us they ignore, they are not returning calls to Nissan UK customer services either. It’ll be the last Nissan anyone in our family buys if they let dealers behave like this.
26. huhtikuuta 2024
Oma-aloitteinen arvostelu
Martins Winchester highly recommended
Martins Winchester highly recommended, Bryan was brilliant at helping us choose our car, no pressure ,just a genuine guy. Made it really easy test driving, fitting our child seat. Everything was about us getting it right for our family. Can't wait to collect our new car next week.
9. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Dear Hayley,
Thank you so much for your glowing recommendation! We're thrilled to hear that Bryan provided you with such a positive and pressure-free experience. At Martins Winchester, we strive to make car buying as smooth and tailored to your needs as possible. We're delighted that Bryan helped you find the perfect car for your family, ensuring every detail, including fitting your child seat, was just right for you.
We can't wait for you to collect your new car next week! If you have any further questions or need assistance before then, please don't hesitate to reach out. Safe travels until we see you again!
Best regards,
John | Marketing Manager
Winchester nissan
The service I received from Martin Stannage was second to none.
Always willing to help and go the extra mile to help the purchase of our car go smoothly.
He made sure that our car was ready to collect on time which is important to us as we live on the Isle of Wight which involves booking a very expensive ferry crossing.
I wish I'd bought cars from him before.
Richard and Donna.
28. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Hi Richard and Donna,
Thank you for sharing your experience with Martin Stannage! It sounds like he really made a positive impact on your car buying journey. It's fantastic to hear that he went above and beyond to ensure everything went smoothly, especially considering the logistics of collecting your car from the Isle of Wight.
It's always great to find a reliable and helpful person when making important purchases like a car. It sounds like Martin's dedication and commitment to customer service left a lasting impression on you both.
Enjoy your new car, and should you have any more car needs in the future, it sounds like Martin would be the go-to person for you!
Best regards,
John | Marketing Manager
Avoid VW Basingstoke at all Costs!!!!!!!!!
I would strongly recommend this service department is not used. They will try anything to get out of paying for anything under warranty and make you pay for the tests to prove its a warranty issue. My van has been backward and forward to this garage on a number of occasions with coolant issues and all I ever get is no fault found, Now i'm being told that the van needs a complete new fuel system at £10k and the hire van im in is no longer being paid for. It this what you expect from a main dealer to a customer that uses them all the time for many years.
18. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Hi Daniel,
We're truly sorry to hear about your experience with our service department. It's disappointing to learn that you feel let down after having trusted us for so long. We understand your frustration with the situation involving your van's fuel system.
Regarding the fuel analysis, we rely on such tests to accurately diagnose issues, especially when they involve warranty coverage. In this instance, the analysis determined that the fuel was contaminated, which unfortunately falls outside the scope of warranty coverage.
As for the coolant issues you've encountered previously, we apologize for any inconvenience caused by our inability to identify a fault during those visits. We always strive to provide accurate and efficient service, but it seems we fell short of your expectations on this occasion.
We appreciate your loyalty over the years and sincerely regret any dissatisfaction caused. Please feel free to reach out directly if you would like to discuss this matter further or if there's anything more we can do to assist you.
Best regards,
John | Marketing Manager
Fantastic 5 star service from Martins VW Farnham
We just tried to change the tyres on my partners Polo only to discover that the locking wheel nut key was missing. Martins in Farnham not only had a master set and we're able to remove them all, but also had a replacement set on the shelf and were happy to replace them with new ones. This was without any prior arrangement, we just turned up on spec and everyone couldn't have been more helpful. A massive "Thank you!" from us 👏👏👏
4. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Hi David!
It's great to hear about your positive experience at Martins in Farnham. I'm delighted they were able to swiftly solve the issue with your missing locking wheel nut key and provide excellent service by promptly replacing them with a new set.
It sounds like they went above and beyond to assist you without any prior notice. Your review is a testament to their professionalism and helpfulness. I'm sure they'll appreciate your gratitude! Safe travels in your partner's Polo with the new tyres. 👍
Best regards,
John | Marketing Manager
Excellent and Trustworthy
I recently had to sort out financing for the Renault I purchased 6 years ago from Martins in Basingstoke. The help I received was outstanding. Every time I go in there whether to get my car serviced or buy a car or sort out refinancing everybody is so nice and friendly and helpful. This most recent time both Martin and Andy helped me and they were both fantastic and made the whole process just smooth and easy. Next time I buy a car I will definitely go to them and highly recommend them to everyone.
21. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Hi Gina,
Thank you for taking the time to share your experience with Martins in Basingstoke! It sounds like you had a wonderful encounter with Martin and Andy during your recent visit. It's great to hear that they provided outstanding service and made the financing process smooth and easy for you.
It's clear that you value their friendliness and helpfulness, whether it's for car servicing, purchasing, or refinancing. Recommending Martins based on your positive encounters speaks volumes about the quality of service they provide.
Your loyalty and intention to return for your next car purchase says a lot about your satisfaction with Martins. They must be doing something right! :)) Thanks again for sharing your positive feedback and for recommending them to others. Happy driving, and we look forward to assisting you again in the future! 💛
Best regards,
John | Marketing Manager
Winchester Nissan branch
Winchester Nissan branch - we contacted them as part of a shortlist when my partner Natalie needed a new car.
From the first Matt MacNeil was helpful & informative, what he didn't know he could find or sort quickly & that was all we could expect with a new purchase.
Vehicle was handed over with a little ceremony & that was appreciated, then a walk through of the essential features with plenty of time for questions & no rush.
Part-ex & finance settlement handled smoothly
Thank you Matt & Martins for helping Natalie buy her treat!
28. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Dear Edward,
Thank you for choosing Winchester Nissan and sharing your positive experience with us. We're delighted that Matt MacNeil provided excellent service and made Natalie's car purchase smooth and enjoyable. We appreciate your kind words and hope Natalie loves her new car! If you need any further assistance, feel free to reach out.
Best regards,
John | Marketing Manager
superb service
from the moment i made contact with martin i have to say he made my purchase of a new car easier than ever i expected.
His expertise and all round knowledge are second to none and he is a credit to his team.
i wont go with anyone else when i next want a car from martins.
he is a credit to do buisness with.
26. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Dear Alex,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Martin made your car purchase a breeze and exceeded your expectations with his expertise and knowledge. He's truly an invaluable member of our team, and we're proud to have him represent us.
We appreciate your loyalty and trust in us, and we look forward to serving you again in the future whenever you're ready for your next car. If you ever need anything else or have any questions, don't hesitate to reach out.
Thanks again for choosing Martins, and we wish you many happy miles ahead with your new car!
Best regards,
John | Marketing Manager
Excellent experience when purchasing my new car!
Recently I chose to get a new car so I went to Martins at Winnall in Winchester. They allowed me to have an extended test drive in my preferred car which made a big difference with my selection. Martin Stannage the Sales Consultant was extremely helpful. He went through all of the options with my purchase of a Nissan Qashqai. In total I spent a fair amount of time going through things and on the day of collection Martin went through all the controls on the dashboard and explained everything fully to me. He was extremely courteous, friendly and a pleasure to do business with. Not once did he treat me as "the little lady buying a new car" which makes such a difference as in the past my experiences with Car Sales Consultants has left me feeling intimidated but not this time. When the time comes to change my car I would certainly go back to Martins for my next purchase. Well done to Martins of Winchester and your excellent Sales Consultant Martin Stannage!
17. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Dear Alison,
Thank you for taking the time to share your experience with us at Martins of Winchester. We're thrilled to hear that Martin Stannage provided you with exceptional service during your car-buying journey.
It's wonderful to know that Martin's extended test drive option helped you make an informed decision about your new Nissan Qashqai. We're delighted that Martin's thorough explanation of the car's features and controls made you feel confident and comfortable with your purchase.
At Martins, we strive to create a welcoming and respectful environment for all our customers, regardless of gender, and we're glad to hear that Martin exemplified this approach throughout your interactions.
We truly appreciate your kind words and your recommendation. When you're ready for your next car purchase, we'll be here to assist you every step of the way.
Thank you for choosing Martins of Winchester.
Best regards,
John | Marketing Manager
Fail mot very trivial stuff like tax…
Fail mot very trivial stuff like tax disc holder in window tester very petulant unreasonable
AVOID
3. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience. We strive to provide thorough and fair assessments during our MOT inspections, and it's disheartening to learn that you felt this particular instance fell short of your expectations.
Customer Service - Not good
Unable to contact anyone at their Farnham site , tried all day friday and monday morning. All im trying to do is book a service .
When i have eventually got through twice , they pick the phone up and immediately hang up.
If they cant be bothered to pick up a phone and dont need the business then i suspect the servicing isnt going to be much good .
8. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Dear Network ltd,
I'm sorry to hear about the challenges you've faced while trying to contact our Farnham site to book a service. Your experience is certainly not reflective of the level of service we strive to provide, and we sincerely apologize for any frustration this may have caused.
We understand the importance of reliable communication, especially when it comes to servicing your needs. I assure you that your feedback has been taken seriously, and we are actively addressing the issues you've raised to ensure this does not happen again in the future.
If you haven't already, please feel free to share your contact details or reach out to us directly at farnhamvw@martins.uk.com. We would like to make things right and assist you in scheduling the service you require.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our communication processes.
Best regards,
Dacia dealer disappointment
On Martins Website I sent a contact email requesting an email response and a test drive as I am deaf, 7 DAYS AGO. ( I wanted to buy a £20,000 Duster)
Yesterday I sent a second to the same contact page receiving a second defensive 'NOREPLY' response yet again promising contact.
Nothing.
If I were running this business, by 9.30 am I would want to know how many new car sales enquiries we had had, AND that they had all been dealt with.
I suspect that they only want to respond by phone so that they can control the call, and my deaf plea went...'unhead'?
I now need an email from your New-Sales Director explaining what happened, how it's being dealt with - before I switch away from Dacia dealerships and ask Dacia direct about what might be going on in darkest Reading...
Chris Salmon
N.B Do NOT telephone my number that you now have as I am deaf...
A very disappointed Dacia customer of 9 years standing.
12. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Dear Mr. Salmon,
I would like to extend my sincerest apologies for the inconvenience and frustration you have experienced with our response to your recent enquiries.
Upon investigating the matter, we discovered a system error that caused your initial contact attempts to be directed to an outdated server that we no longer have access to. I want to emphasize that this is not an excuse, but rather an explanation for the oversight.
I understand the importance of timely and effective communication, especially in the context of your request for a test drive and email response due to your hearing impairment. Your concerns are valid, and I want to assure you that we take them seriously.
To address this issue, I have informed our General Sales Manager, who will be reaching out to you directly via email to explain the steps we are taking to resolve this matter and ensure that your needs are met promptly. We deeply regret any inconvenience this has caused and appreciate your patience and understanding.
Should you have any further questions or concerns, please do not hesitate to contact us at ReadingDaciaSales@Martins.uk.com. Your satisfaction is our top priority, and we are committed to rectifying this situation promptly.
Once again, I apologize for any frustration caused, and we look forward to the opportunity to regain your trust as a valued customer.
Sincerely,
John | Group marketing manager
Great Customer Service
I have bought used cars from the Camberley branch of Martins and I have used the car servicing. The sales staff, mechanics and management have always been very pleasant and helpful. Unfortunately, although the salesman was excellent, thoughtful and kept me informed throughout the buying process, after a car purchase recently, I discovered issues with the car which actually originated at manufacture. This is unusual and in no way reflected on the salesman. Martins straightaway offered to fix the car or I could have a full refund. I accepted a full refund and this was processed promptly. How a company responds when things go wrong says a lot about that company. Hence the 5* review
23. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Thank you for taking the time to share your experience with Martins, particularly the Camberley branch. We appreciate your thoughtful and positive feedback about our sales staff, mechanics, and management. It's always encouraging to hear that our team's efforts to provide pleasant and helpful service are being recognized.
We sincerely apologize for any inconvenience you faced with the recently purchased car and the issues that originated from the manufacturing stage. Despite the unexpected challenges, we are pleased to learn that our salesman handled the situation with excellence, thoughtfulness, and kept you informed throughout the buying process. We understand that such unforeseen circumstances can be frustrating, and we appreciate your understanding.
At Martins, we are committed to customer satisfaction, and we take pride in our ability to address issues promptly and responsibly. We are delighted that you found our resolution options, including the offer to fix the car or provide a full refund, satisfactory. Your decision to accept a full refund and your acknowledgment of our prompt processing reflect the level of service we aim to provide.
We understand the importance of how a company responds when things don't go as planned, and we genuinely appreciate your recognition of our commitment to customer care. Your 5-star review reaffirms our dedication to ensuring a positive experience for all our customers.
Thank you once again for your feedback and for choosing Martins. If you have any further questions or concerns, please do not hesitate to reach out to us.
Best Regards,
John | Group marketing manager
Martins Farnham- amazing team
Originally I had been to Martins in Basingstoke, however after 2 different salesman and a lack of communication and help I decided to travel to Farnham.
I was greeted by Shanice who from start to finish was so welcoming, Knowledgeable and nothing was any trouble for her. She did not rush me and answered any questions I had, she took me on a test drive, which so helpful as she could show me around the car properly unlike Basingstoke who just gave me the keys and didn’t even ask if I had any questions.
I purchased the Golf and I am so happy with the car. 10/10 Martins Farnham and thank you Shanice for all of your help.
23. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Hi Faye,
I'm glad to hear that you had a positive experience at Martins Farnham and that Shanice provided excellent service throughout your car-buying journey. It's always great to receive feedback from satisfied customers like you. Thank you for choosing Martins Farnham, and we hope you continue to enjoy your Golf. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and the kind words in your review. Safe travels!
Best regards,
John | Group marketing manager
Disappointing experience
We recently decided to purchase a lovely Renault Capture from Martins of Winchester.
What a disappointing and stressful experience.
- Test drove the car on 'Friday the 13th Oct' (should have noted the date)
- Purchase,Repairs and Price agreed on 19th Oct
- Collection date agreed for 23rd Oct
- Collection date changed to 27th as body repair man 'delayed due to rain'
- Compensated by way of a full tank of fuel...thank you
- 26th attended sales room and signed paper work to save time on the collection day of the 27th, as time restricted as I needed to get to work afterwards
- Collection day we arrived at agreed 12 noon...left waiting till 12:30...
- Salesman Nick Anderton was agitated as he had a 'bad week'...then became more agitated as we were not happy at waiting to be seen....I had to get to work...I did say!
- Final sales info listed £30 fuel and £45 Admin... I was made to feel like I had just made it up about the compensatory fuel and had just robbed his granny when I said and that he hadn't mentioned about the 'admin' fee....he said 'yes you did'!!
- went to pay, but couldn't as payment 'not accepted', I was really annoyed now, it would have been helpful if he clarified payment method the day B4...as he sells cars for a living I don't buy them very often.
- Car was delivered by Nick who drove the car with a tyre pressure light on and gave us a broken car Key, neither disclosed as he couldn't get up our drive and away quick enough.
27. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Dear Clare
We're truly sorry to hear about your disappointing and stressful experience at Martins of Winchester when purchasing your Renault Captur. We appreciate you sharing your feedback, and we would like to address your concerns.
It's unfortunate that the process did not meet your expectations. We apologize for the delays in collection and any inconvenience you experienced. It's important to us that our customers have a smooth and enjoyable car-buying experience.
We'll make sure to review the issues you've raised with our team, particularly with Nick Anderton, to ensure this does not happen to future customers. Clear communication and transparency are crucial to us, and we regret any miscommunication regarding the fuel compensation and admin fee.
We understand your frustration regarding the payment method, and we will work on improving the clarity of payment details in the future to prevent any inconvenience.
The condition of the car and the delivery experience are matters that should have been handled more professionally, and we apologize for any inconvenience caused.
We take your feedback seriously and will use it to improve our processes and customer service. Please feel free to reach out to us if you have any further concerns or need assistance with anything related to your new Renault Captur.
We appreciate your business and hope to have the opportunity to provide a better experience in the future.
Sincerely,
John | Group Marketing Manager
Great service from Camberley VW Service
I brought my son's VW Polo in for service and MOT and was looked after royally by Paul Watson and the team at your VW Camberley Service Centre. Despite failing its MOT, repairs were completed and I was kept updated throughout. Nice clean environment and coffee. I will return. Recommend :)
27. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Dear Chris,
Thank you so much for taking the time to share your positive experience at our VW Camberley Service Centre! We're thrilled to hear that Paul Watson and our team provided you with excellent service while taking care of your son's VW Polo.
We understand how important it is to keep our customers informed, especially when it comes to repairs and MOT results, and it's great to know that you were regularly updated throughout the process. We also take pride in maintaining a clean and welcoming environment for our customers, along with a fresh cup of coffee to enjoy while you wait.
We greatly appreciate your recommendation, and we look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Safe travels, and we're here whenever you need us!
Warm regards,
VW Camberley Service Centre Team
I booked my van in for body repairs 12…
I booked my van in for body repairs 12 weeks ago . In that time my van engine was destroyed by martins . They offered me no help or support and there solution was a 13 grand bill . Dreadful service . Left me with no vehicle and an autistic son who I can no longer get around . I would avoid martins indefinitely they have extremely poor customer service and very unhelpful should you have problems . None of my vw mates will ever use them again . They damaged my friends van while work was being done and refused to sort the dents out they caused in his van by pushing it . Do your self a favour and try lookers vw
26. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Martins Group
Dear Nathan,
We are truly sorry to hear about the unfortunate situation you've experienced with our service at Martins. Your feedback is important to us, and we deeply regret the inconvenience you've faced. This is certainly not the level of service we aim to provide to our valued customers.
We understand your frustration and concern regarding the damage to your van and the lack of support provided. We take full responsibility for the mishap and the distress it has caused you, especially given the impact on your mobility and family.
We are committed to resolving this matter promptly and to your satisfaction. We would appreciate the opportunity to discuss your situation further and find a solution that addresses your concerns. Please reach out to our customer service team at bsvwcomplaints@martins.uk.com, and we will do our best to assist you in this matter.
Again, we deeply apologize for the inconvenience and any negative impact on your life. Your feedback is important to us, and we'll work to make this right.
Sincerely,
Martins Customer Service Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.