Martins Group Arvostelua 

Visited the Andover Service Centre today. Three members of staff glanced up as I entered. I walked to a polite distance from their desks and waited. One lady stood up and left the area. The other 2 staff remained engrossed in their screens. Not a glance, not a 'I'll be with you in a moment'. No common politeness, let alone customer service. Minutes passed. I left, and won't be returning. Looks like Cleevely EV will be doing my next service.

Bitter sweet experience.....
Winchester Alpine Centre is impossible to reach. Phones not answered, emails ignored, internet forms unanswered. Gave up and rang bodyshop direct.
Basingstoke bodyshop are friendly, helpful and answer their phone. A delay over warranty work looks like it was down to Winchester not Alpine. The job was completed beautifully and it was a real pleasure to meet the manager and some of his team.

my Zoe stopped charging at home.L phoned Martins of Reading who service the car.l was given an immediate appointment.They gave the battery a detailed check and contacted me the next day to say it was fixed and fully charged.This high quality service is what l have received at reading over the years l have been using them.A bonus was that l was given a toy Renault car which my great grandson was the best toy car he had.Thank you.Martins of Reading

Took my car in for a service but hassle from the word go. Was told the car didn't have a service plan, despite purchasing one through them directly. Wasn't offered any solution, was just advised to call VW direct, which I did. They confirmed that the vehicle did have a plan. Back on the phone to Martins and had to become one of those 'awkward' customers and was told 'not to get ratty with them' because it wasn't their problem before they said they would call VW to sort it out. Turns out it was because Martins had booked the car in using the wrong details, but apparently that's my fault because I didn't tell them the car now has a private plate, despite purchasing they plan on that new registration and booking the service in on it.

Car failed it's MOT but they couldn't get the parts until 4 days later! I was then given incorrect advice regarding the MOT validity.

Car was booked in to a non-franchise repair facility who could get the parts the same day so that's where it went.

This isn't acceptable from a VW main dealer and I am astonished that the parts required, (nothing exceptional), couldn't be sourced by a main dealer for 4 days but could the same day by a local garage.

In summary, I won't be using Martins again - they are walking distance from where I live and I'd rather drive to another town to use a different dealer, which I will do because the car still has items on the service plan.

This isn't the first time I've had a less than satisfactory experience with them but it will be the last.

I bought a Renault Clio from Martins Renault Winchester in May 2023 and said NO to every add-on. Despite this, I’ve just discovered that I’ve been paying for GAP insurance for nearly two years for a car I don’t even own! Set up under completely incorrect personal details. I was also charged for paint protection that I explicitly refused at the time.

This isn’t a small mistake. GAP insurance is a regulated financial product and can only be sold with clear, explicit consent. I never gave that consent. Somehow, a policy was created anyway, linked to a vehicle I've never owned under the wrong address. These products also generate commission for the dealership, which makes this even more concerning.

I raised a formal complaint over two weeks ago. Since then I've emailed, phoned, and even contacted another branch trying to reach a manager. No reply. No acknowledgement. I get told someone will call me and they don't. I can’t even cancel the policy myself, the insurace company say only the dealership can, and they won’t respond.

I’m currently stuck paying for insurance I never agreed to, on a car I don’t own. This is genuinely shocking behaviour resulting in me having to go through the financial ombudsman.

Please pick a different dealership if you're looking to buy a car.

After struggling to find a suitable vehicle from other dealers I took a chance on Martins of Farnham despite it being a very long way from my home town. They had a vehicle coming in that hadn’t yet been made available for sale. Shanice got the vehicle in for me to view within days of my enquiry, and we made the long trip to view it. I identified some things that needed some work and also test drove it. Martins assured me the vehicle would be prepped and everything checked. I returned the following week to pick the car up and it was so much better than I had expected. All the agreed work had been done to a very high standard and this also included some extra things found when it went through the workshop. They really went above and beyond. Even the little touches like mats and a keyring which I hadn’t expected were a fantastic surprise. I cannot thank the team at Farnham enough for helping me through what was turning into a stressful search for a car and coming up trumps. I now have a really lovely car. Thank you!

Reading Dacia - Martins Group

Agreed a package for a new Dacia Sandaro Auto with 'The Manager' at this garage on the 18th August 2025, with only a test drive of the car needed to complete the deal.

The garage failed to arrange a test drive before the end of August 2025, when they said the deal would expire.

They failed to find a Dacia Auto they claim, and didn't have the professionalism to even call back and explain.

Rather impotent garage, who are unable to do even very basic car sales.

Looking at the Dacia UK service and support reviews on trustpilot, we dodged a bullet; so thank you Martins Dacia in Reading for being incompetent.

Steve Myers at the Winchester Alpine store was excellent. Really knowledgeable about the cars and passionate about the brand. He did a great job convincing us that the Alpine was the right car to buy.

I placed a deposit with Nick from Winchester to hold a car, which in a video he stated was fully refundable. I decided not to go ahead with the viewing and requested a refund. I did not get a response so I tried to call and email again, with no reply. Three separate sales personnel have answered my calls and said that someone would call back or issue the refund, and after a week no one has ever called back or responded to my email. The customer service seems none existent, so I would never use these again.

I paid a deposit on a car and called the next day to arrange my visit and purchase only to be told that the car had already been sold. This was back in July 2025 and I am still waiting for a refund. Multiple calls but they are always too busy and say they will call back but never do. Thieves

Thanks for your reply but after about 6 requests over a prolonged period of time, I have managed to recover my deposit through my credit card. You have not attempted to contact me once.

Don’t buy a used vehicle from this outfit ,,
Big mistake buying without going to see ,
Had a quick Video walk round saying no chip no dent no scratches, well it had a door ding ,scratch on rear, dent painted on bonnet and scratches in door well ! , it had a radar not functioning that took 10 days to resolve one day before delivery! After waiting for this to be fixed !! on delivery it’s aircon wasn’t working on passenger side at all ,and fan not working correctly cold air wasn’t good even on max , so I
Rejected the car , then the tone changed I was told they can’t collect the car for two weeks as their driver was off , but it was for me to keep the car insure it tax ,it . I had nowhere to keep it so I paid to have it delivered back to martins Andover 3 days after ! 9 days earlier than them !! from Weymouth , sent email to ask if they would pay half of the 380 it cost me to return the car ! Which is there duty to collect at there expense they said No!! I’m waiting for my repayment if 13.495 , not expecting any prompt payment judging from their total aggressive behaviour towards me ! Sorry I’ve ever got involved with them ,buyer beware !some of these employees and managers are ruthless and have no regard for customers that my experience,have all the emails to prove it ! They said they will not reply to any more emails from Me , bully boys don’t work on me first martins mistake !!
I think they like confrontation strange people !!

I booked a test drive at Martins Camberley VW Dealership for a VW T- ROC .

No problem with the sales staff , very polite and informative with no pushy sales.

But .... I was amazed when I actually saw the car . It was extremely dirty , looked scruffy to the extent I had to ask whether it was actually brand new and checked the mileage . I wiped away some dirt with my hand to actually see if it was a scratch or dirt . There was a blob of oil or something on the offside passenger door on the window trim . I wiped my fingers across it and got all this gooey mess on my hands . The windscreen had remnants of a notice stuck to it , numbers scrolled on it .......

I have bought many new cars in the past but have never come across anything like this .

There was 3 days notice of the test drive.

I will not purchase from Martins VW Camberley as my concern is that if they look after there own cars like this before sell then I would definitely not trust them with my car after sale .

A customer tip for Martins VW Camberley.... Take pride in what you are selling .

I have photos of the car which I took ,

Avoid Avoid. Just been well and truly turned over by Martin Service dept. First ever visit. Took my 10 year old Skoda in to have an intermittent fault on the radio/Sat Nav system looked at. Mentioned to the service staff that the car was 10 years old so not spending a fortune on this problem. Got a quote four hours later for £511.20 for a new aerial but it might also need further work! Obviously declined. Went to collect the car and was told that there was a £199 charge. First time it was mentioned that there would be any charge at all. Why would I even think about spending £199 on a 10 yr old car for a quick report telling me about a fault I was already aware of? No doubt because of previous customers the guy on the desk had even highlighted the figure on the paper work with his yellow pen...pathetic.
Wish I looked at Truspilot before getting the full Martins treatment.

Sadly, really unhappy with my experience of buying a used VW through Martins. Purposely went to a main dealer to avoid having issues, but despite buying a car with only 20,000 miles on the clock, I'm having to take it back for the second time in less than a month to sort another fault - first one an oil leak that really should have been checked before it was sold, and now the touch screen that controls everything - from air con to sat nav – has stopped working completely. Rather than picking it up from me, I'm expected to take yet more time off work to drive over an hour's round trip to take it back to them. Really disappointing service... No manager available to discuss this with and don't call back when say they will. Now looking to return the car and get my money back.

Terrible after sales service. Got a problem after buying a car and no one comes back to you for weeks. Finally get the car in to have the fault fixed and they order the wrong part. New part takes weeks to come in, no communication at all. Now have a problem with the new part they fitted and no one calls you back. Currently on hold waiting for someone and in the 13 minutes of holding not one person picks up to advise of what's going on. Disgraceful service. Probably waiting for me to hang up!!!

Martins Basingstoke had my car to do the diagnostics for an engine warning light on the dashboard - the car was under an extended warranty.

I was very dissapointed that in my circumstance that the warranty did not cover the diagnostic check and I had a bill for £199 (incl VAT) for their report.

My perception is that the Service Department have a focus on revenue generation and not the customer experience (as an example, strongly advising me to also replace the front tyres that have 4mm of tread left and the engine oil needed 'topping up' at a cost of £93.24).

I will struggle to take out another extended warranty or to use the Service Department at Martins Basingstoke again.

I called the parts departments on 1st April 2025 in the afternoon to get a price for a tyre inflator kit (Solution and Hose) as I had to use the one supplied.

I was shocked when I was told it was £98. After searching shop.nissan.co.uk, I found that the price was £31.12, but it was not in stock.

After a bit of searching, there were numerous different prices from Amazon but all were in the region of£20-£35.

Yeomans Nissan in Basingstoke quoted the same price £31.12 for the kit and was available.
After purchasing the kit on the 2nd of April I went back to the parts department in Winchester to question the difference only to my dismay was then given a price of £45 plus £15 for the hose.

The part I bought was a genuine Nissan part and that included the solution and hose.
I proceeded to go to the sales room and spoke to Mr Richard Green (Sales Manager) after explaining the issue he took my email address so I could respond to him. The email response was sent that afternoon.

The email did not bounce and I have not had a response. I went back to speak to Richard and was told he had been moved to Renault.
After asking to speak to somebody else it was suggested that I email a different sales manager who was overall in charge. When I said I would email the CEO as I had both his business and private email addresses which were easily found, it was suggested that I email the Sales Manager Keith Smart as the CEO would email him, email sent on the 17th April. It is now the 1st of May and still no communication or explanation.

It would appear that the dealership no longer sells new Nissans they are not interested in any form of complaint. I was considering changing my current vehicle to another and not necessarily the same manufacturer. Unfortunately, it won't be with Martins, there are plenty of others around Mercedes and Skoda in Winchester, Hendy in Eastleigh, Yeomans in Basingstoke plus various others.

Maybe the price difference is a markup due to not selling Nissan?

Matt the new general manager at Martins Winchester Jaecoo sorted out a refund for my Dad in a couple of days where he’d been struggling before. He always did what he said he would even down sending a message. I will be recommending Martins Winchester to all.

My VW Golf has always been serviced with VW and since I have owned the car continued with Martins.In Dec 2024 it was serviced, MOT'd with 49500 on the clock. In addition a video inspection of the underneath of the car was emailed to me with the technician saying everything was in order with 40% wear left on my front brake pad. Three months later with a further 3500 added both my rear springs snapped and fell of. I took the car to another garage to be repaired and was told that I need new font disks and pads. Cost £949.00. I went back to VW who said that at the time of the service all was in order. I complained to VW head office and they said the same and offered me a hamper and a £150.00 vw voucher as a good will gesture. I refused the offer. I have not hit any pot holes whatsover. My feeling is that if the car had been properly inspected at the time of the MOT by a qualified mechanic rather than perhaps an apprentice the cracks in the springs would of been spotted and repaired at the same time.

Martins VW Basingstoke.
Horrible service. Utter incompetent bunch of employees. Total disrespect towards customers.
Waiting for nearly 4 months for a call back, despite calling the service team and the showroom on a weekly basis.
Either the people work in that place is completely braindead or just showing utter disregard and disrespect.
Avoid this dealership at all costs!!!