M&S Energy Arvostelua 3 858

I would like to congratulate M&S Energy on their top quality service. I have just spoken to Liam about my smart meter which I received from my previous supplier.
I hadn’t been using it and it had been pushed away in a drawer since I transferred to M&S Energy in 2020.
He kindly explained how everything worked and explained in detail the way forward. He was extremely knowledgeable and patient.He also kindly sent me an email reminding me how to log into my account.
It was also so refreshing for my phone call to be answered so quickly, unlike other companies.
I recently called about my Direct Debit and my call was answered promptly .
Thank you M&S Energy

Great customer service, you get through to real people with minimal to no waiting time. James was able to answer all my queries quickly and professionally.

We have been with M&S Energy for several years now and cannot speak highly enough of them. Recently found that we had built up a bit too much credit on our account and Sophie and Liam sorted it out quickly with no fuss and paid it into our account within a very short time.

Just wanted to leave a special mention for the excellent service I have received from Zara at Octopus Energy. I requested to have a smart meter fitted but due to demand there were no slots available. Zara has monitored the situation and arranged for an engineer to come, long after I had forgotten! She has made me feel like my custom is important to the company and she is a pleasure to deal with!

A great company to be with. Femiola has always been there to help sort out any queries that we may have. The responses are always quick. It is reassuring to have someone there at any time to help.
We have been with Octopus for many years and would not change.

I have been having a couple of problems. One not being able to reclaim some money in my M&S account also paying far to much in the last 14 month or so and not being able to get a smart meter I sent another Email and it was picked up by a absolutely brilliant lady called Sophie. She has sorted my refund and rearrange my bill payment to £80 and not £127. She also gave me advise re the smart meter and a sullied me with the free tel no. Whereas for months I have been getting ridiculous charges on my mobil phone bill. This lady call operator called Sophie deserves a gold star for wonderful 1st class CUSTOMER SERVICES. WONDERFUL LADY👏👏👏👏👏👏👏👏👏👏

I discovered that my direct debit had been set too high for the amount of gas and electricity used. I rang the helpline, got through straight away, the problem was quickly identified and acknowledged, a refund arranged and the direct debit lowered, all done without fuss. If only all my phone calls to service providers were this good. No plinky plonky music, recorded messages or Covid-related excuses! Well done M&S Energy!

Easy switching very helpful and polite customer service.

Been with this company quite some years now.
I’m happy with the service & customer service received from them though I have not had to be in touch with them that often. Of many energy suppliers that I have been with in the past. I find this the best company to be with. Although everyone’s bills are increasing due to current situations at the moment, I was asked to increase my d/debit to more than I thought necessary, I sent one email to suggest a reasonable amount to pay, and was accepted. No hassle, no phone call from them. I agree another review in 3 months time. I’ve always been in credit & don’t wish to be owing.
They have listened to me, unlike other companies who have insisted that I should pay a new amount, so money can sit in their bank account & not my own.
I would not hesitate to recommend this energy company

Better than the rest, listen and good value

Twice now they have failed to notify me of increases to my monthly direct debit, leaving me frustrated and not having planned for the extra cost. Customer operatives were not great at communicating, a lower payment was agreed during the pandemic, little did I know this was just building up a huge debit which later resulted in having to pay a lump sum of over £500. They are no cheaper than anyone else despite being renewable energy (if these claims are true). The one benefit is that you can reply to emails, and the website is easy to use.

really impressed great suppliers and helped me out with my queries no automated phones for hours. Also kudos for them getting me connected so quickly in my new house so couldnt be happier to the guys. also billing is clear and consise and transparent unlike my previous comany

Really impressed with the service from Marks and Spencer Energy in particular from Sophie. She was very helpful and dealt with all my enquiries promptly and resolved all my issues satisfactorily.

Whilst I am as disappointed with the current rates for electricity as most people …... I am very satisfied with the prompt and customer service that MandS Energy provide me.

I made a mistske putting Gas meter reading in online, bill was massive. Coukd not correct online so followed advise and emailed with attached photo of reading. No response to email by lunchtime so called number and got through to Sophie who said they had email and she would change the reading now. Very efficent service from M and S energy today.

Weve been with M&S Energy (Octupus Energy) for quite a few years without any problems. Recently with the increasing prices and the our own changing circumstances we needed to come to a new arrangement with them. We contacted customer services and were looked after by a lady called Ellie. Through her we were able to sort out the precise arrangement that we required very easily. Two days ago we received an email turning everything upside down. I immediately contacted Ellie and asked what had happened. She quickly investigated the sutuation, reversed the automated bill which should never have been sent out and confirmed that our original arrangement was back in place. Im sure we've all witnessed things going wrong, when they do its how people react that matters. On this occasion M&S Energy and Ellie in particular dealt with the issue promptly and without any fuss, as a customer you cant ask for more.

I would just like to say a big thank you to Zara for helping me with my payments and bills she was very helpful nothing was to much trouble she responded quickly to my emails and was always polite and.very helpful can’t praise her enough just wish other companies hired the same type of people she is a credit to octopus keep up the good work Zara
R McWilliam

Honestly, I am satisfied with M&S energy service so far unless a month ago, I realized that the initial meter reading was wrong and I submitted all details while I was told a dispute will be raised. However, after that, I never heard any response since then....even after several chase. Any help?

Zara from Octopus Energy has proved to be very helpful. She is polite and efficient. Can highly recommend her and the company.

I am writing this review about my experience with M and S energy so that present and future customers can make informed decisions should they find themselves in the same position.
My problems began when I bought a new build house. I had been a customer of M and S energy for some time and had no problems.
It was necessary for M and S (Octopus) to fit meters to my new build as they continued to supply energy.
Things began to go wrong when the engineer failed to turn up at the allotted time. You will appreciate that completion of a house sale cannot take place without an energy supply so after a back and forth with M and S at the last minute the meters were fitted. To be fair M and S gave me a credit on my bill.
However it soon became apparent that the smart meters fitted were faulty. The gas meter failed to send readings. After a couple of months of exchanged emails, a fitter arrived and replaced both meters whilst remarking that the originals had not been commissioned correctly. Again a credit was added to my account.
Both meters were now functioning but it has taken M and S four months to send me an electric bill and this only after an exchange of emails. I now have a large bill but in the expectation of such a bill, I had budgeted accordingly.
I feel that the service I have received from M and S energy has fallen short of what could be reasonably expected and as my wife and I are pensioners of advancing years, it has caused some great inconvenience that we could have done without.
I have had credits to my account from M and S and apologies which have been appreciated.