MAGNITONE Arvostelua 

Excellent company and products, customer services are fantastic

Terrible customer service and product. I’ve had 2 of these now. The first one broke just within the first year, Magnitone wouldn’t do anything about it as I hadn’t registered the product. Thought I’d try it again as it is a good product initially.
My second one lasted about 10 months and I made sure I’d registered it after a lot of hassle with auto responses saying the enquiry had been resolved, when it hadn’t. Eventually they sent me a replacement which I received this morning. I have put that straight in the bin. It is obviously a refurb as it is scratched and had greasy marks all over it which wiped off with a cloth.
Even without covid this is disgusting.
Avoid this company at all costs

I purchased a Magnitone gift set from TK Maxx and when I tried to top up the charge it seemed faulty, it also didn't beep at 20 second intervals as it was supposed to. I wrote to customer services immediately and received an almost instant response asking for more details. These I provided and within a couple of days I received a new Magnitone handle. I didn't have to return the faulty one either. Simply the best customer service I have ever received. They took all the usual stress out of making a complaint.

Recomended highly...
Excelent customer service ...
Thank you

Magnitone customer service always respond to enquiries within a remarkably short time frame and always do their best to resolve any ongoing issues and or answer any questions one may have.

Excellent customer service. Quick response to my email regarding my liftoff device. Replacement sent out very quickly.

I had a charging problem and so contacted the company. They replied within an hour or so and swiftly sorted everything for me. Top notch customer service.

I love these Ultrasonic make up brushes. They give a much better finish than regular brushes because of the micro movements - a bit like a pro would do.

I thought it might be all sales hype and I'm quite sceptical of these things, so imagine my surprise when it turns out the hype is real. :)

5star customer service sorted my issue same day thanks to Lydia and rest of the team x

I cannot believe how some reviews below have given this shambles of a company 5 star reviews, they're all likely fakes.

I emailed customer service (no phone number provided for customer service- red flag) to get some information about their facial steamer. I received a reply which was totally disconnected to the questions I asked, no questions were answered and it said to get advise from the doctor! I asked questions about a Magnitone machine, so they should answer the questions, the doctor won't be able to advise on magnitone machines. It is clear they don't know what they're doing and I am glad I sent an email which gave me good indication on how useless this company and its products are. I wouldn't like to deal with such a company that has zero customer service in the warranty period either and do not trust them or their products.

The email came from 'Georgie' but the name used to sign off the email reply was Jack. Crooks!

Fantastic products and even better customer service. Magnitone xoxo stopped working (this item is amazing) so I contacted the help team who were brilliant. Covered under warranty and they got a replacement sent to me straight away no hassle no drama and all communication was quick and easy. Thank you for your outstanding customer service Magnitone team.

After using my XOXO soft touch silicone facial brush daily for sometime (which is fantastic and has made such a difference to my skin!) I had some issues with it not charging. I emailed customer service and received a reply the next day. After providing them with a few details, a replacement was sent to me and arrived within a few days. Some of the best customer service I've experienced in a long time! Thank you.

I absolutely love my sonic foundation brush which was a considered purchase for me but where do I get replacement heads from , nothing coming up on website QVC no longer stock the range and e mails are firing back to me which is concerning . Please please how do I buy new brushes as for the cost I was hoping to get many many years out of this amazing tool .

Having researched several products online, I bought the blend-up brush kit & barefaced two cleansing brush . My initial reaction is that they were amazing finds making my cleansing routine for dry skin much easier. The make-up brush provides quick, delicate coverage and is excellent for tinted BB cream and moisturisers - and coverage can be built-up. I remembered to register for Magnitone Membership. Unfortunately, two items stopped working - I was upset and contacted Magnitone Customer Services and explained the circumstances. Unlike any customer service, I have every come across, without hesitation without extensive form filling, without agony and problems, I received replacement Items – PHENOMENAL, INCREDIBLE, and much appreciated service.

Excellent product that helped clear my acne. Customer service absolutely brilliant, understanding, very responsive, human and friendly, 10/10

I had a brilliant customers service experience. Thank you guys.

I contacted the Magnitone Helpline after discovering a fault with one of their products a shade over 12 months since I purchased it. After providing them with details of the faulty product, the Helpline team swiftly (next day) replied to the effect that they would send me a replacement item. I am absolutely delighted with the prompt service I have received and of course the replacement offer. So refreshing in these times.

Had an issue with an item I was bought as a gift. Speedy response and no quibbling replacement being sent as we speak. Excellent service.