Sarika was very helpful when is came to making changes to my existing booking. She was clear in her communication and really tried her best to assist me. This is refreshing as my experience with third... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I was extremely anxious and had started panicking about my trip to India as there was a misunderstanding with the dates that I’m going finally it’s been confirmed that I am flying out on the 29th of N... Näytä lisää
I am extremely disappointed with the service provided by Lycafly. We had flights booked to Dubai for March, which were understandably cancelled due to the conflict in the region. While t... Näytä lisää
Great customer service and helpful to get best price at this turmoil time when everyone is counting pennies.Thanks
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Welcome to LycaFly’s TrustPilot page! We appreciate your time and effort to visit here and review us. Positive or Negative, we consider your feedback an opportunity to improve our services and serve your better next time. Part of the renowned, multinational Lyca Group, LycaFly is committed to offer the best flight, hotel and holiday deals for worldwide destinations.
Yhteystiedot
Walbrook Building, 195 Marsh Wall, London, E14 9SG, London, Yhdistynyt kuningaskunta
- 02071323232
- cs@lycafly.com
- www.lycafly.com
4,1
Hyvä
9 t. arvostelua
On vastannut 9 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Avoid
My Lyca Fly/Air India flight was cancelled, and they rebooked me on a flight with a 24-hour layover. No real help or support from either company – just left to deal with it myself. Poor service and zero accountability. Never booking with them again.
16. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LycaFly
Dear Customer,
We’re sorry to hear about your experience and the inconvenience caused.
Due to recent airspace disruptions between Iraq and Iran, many airlines, including Air India, have had to reroute or reschedule flights at short notice. As a travel agent, our role is to inform passengers of such changes and assist in line with airline policies—whether that means finding alternate options or processing cancellations.
We apologise for any frustration caused and appreciate your feedback, which helps us improve our service.
Kind regards,
Customer Support Team
Lycafly
good customer service
good customer service, immediate information is given to me when i call the customer care and cleared my doubts and gave all the accurate information that i needed.
22. kesäkuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Efficient booking
Efficient booking. Received e ticket promptly. Accept Amex cards. So far, so good.
19. kesäkuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Air India cancelled my flight they…
Air India cancelled my flight they helped me book my next flight. Answered phone calls very quickly no long waiting Evan emails de responded very quickly
16. kesäkuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
It was very quick and cheap.
14. kesäkuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Great price, Great Customer Service
Great price, Great customer Service. I always book my Ticket with LycaFly because LycaFly have always cheap price and excellent Cutomer service.
8. kesäkuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Online booking process is very easy and…
Online booking process is very easy and quick.
11. kesäkuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
I was very impressed in booking and…
I was very impressed in booking and getting what I expected so quickly thank you Lycafly
5. kesäkuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
I booked my flight ticket 3month before…
I booked my flight ticket 3month before
I cancelled it due to some reason I applied for refund is now more than two and off month still I did int get my refund they are not giving proper response aswell . Very bad customer service
For getting refund they ask me some money I paid that aswell .
8. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LycaFly
Dear Customer,
We’re truly sorry to hear about your experience and the delay in receiving your refund.
Please be assured that we are actively working with our Claims and Accounts departments to expedite all pending refunds. To assist you more efficiently, we kindly request you to email your booking details to mark.jones@lycafly.com. This will help us check the status of your refund and ensure the matter is resolved promptly.
We appreciate your patience and sincerely apologise for the inconvenience caused.
Kind regards,
Customer Support Team
Lycafly
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Easy to book and ticket was sent quickly
5. kesäkuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Me gustó la claridad de sus correos y…
Me gustó la claridad de sus correos y la atención al cliente
30. toukokuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Got a great flight at a great price
Got a great flight at a great price. The process was easy to follow. Well done. Can't wait to fly! I've even recommended you to my daughter!
30. toukokuuta 2025
Vastaus yritykseltä LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
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