LycaFly Arvostelua 8 501

I had a very positive experience with LycaFly. Kim was extremely helpful when I booked and also when some amendments needed to be made to the booking. All in all it was a very smooth process at very reasonable price.

Great experience booking through Lycafly - assisted by Kim Gupta. Thank you.

Great service! Bhagwan was friendly, helpful, and made the ticketing process quick and easy. He represents Lycafly very well—professional, reliable, and customer-focused. Really appreciate the support—highly recommended.

I’ve been using LycaFly for over 10 years, and my experience has generally been very good. Recently, I had an especially positive experience with a staff member named Sarika.

She was extremely patient, helpful, and guided me through everything in a very clear and easy way. The whole process felt smooth and stress-free because of her support.

In terms of pricing and overall service, LycaFly is very competitive compared to other travel agencies. Sarika assisted me throughout my international trip booking, especially for travel between Sri Lanka and London, and her customer service was excellent from start to finish.

Overall, I’m very happy with the service, and I would honestly recommend LycaFly to anyone looking for reliable and helpful airline booking support.

It has been a pleasure working with Lycafly over the past 2.5 years. I would like to take this opportunity to share my feedback on your services and our overall experience.

Lycafly has consistently proven to be a reliable and professional consolidator. The team has demonstrated strong industry knowledge, prompt support, and a genuine commitment to delivering quality service. Booking processes have generally been smooth, and the responsiveness from your team has helped us manage our operations more efficiently.

I would also like to highlight the efforts of your Team Head, Bhagwaan, whose leadership and support have been commendable. His proactive approach, problem-solving mindset, and dedication to maintaining strong partner relationships have made a significant positive impact on our collaboration.

While there are always areas for improvement in any partnership, our overall experience with Lycafly has been positive, and we value the relationship we have built together. We look forward to continuing this association and achieving greater success together in the future.

Thank you for your continued support and cooperation.

Warm regards,
Tickets House Limited
Roland Amartey

Reliable Consolidator to work with .
Thank you so much Bhagwan and the Team.

Cheap price but won't pay me back my refund after my flight was cancelled due to the war. My friend (same flight, different travel agent) received her refund 48 hours after it got cancelled. I am still waiting 6 weeks later after they advise it would take no longer than 28 days. Last week I was advise 8 days. Now it should be with me in 48 hours. Awful customer service, wouldn't book with them again. Not worth the cheaper price if anything goes wrong!

Once they finished all the confirmation after payment ,then they called us to tell about non refund and if we pay more than the quoate amount, we will get refund, They quote the amount low to become lowest then talking about increment

Easy to purchase on line

The process was easy and straightforward

great experience, straight forward no selling extras or price change

Professional and efficient service

STAY AWAY

I paid for a ticket and now they are trying to get me to pay an additional 50% for the ticket and threatening to cancel the ticket if I don't, after falsely claiming that they tried to urgently email and call me (both of which I have proof that they didn't). That's illegal and causing a huge hassle.

Girish rescued us !! What a great guy , our flight got cancelled last minute meaning all holiday arrangements were about to be ruined, but working with my son, they rapidly got us a new booking same day!! Girish and Hemant, true superstars and heroes, thank you for saving our holiday and plans, wonderful!!

Hemant Tanwar went out of his way to provide an extraordinarily good service in uncertain conditions. I could not recommend him more highly.

Called about my cancelled flight -- claimed they could only rebook with me with Qatar airways -- despite UK legislation entitling me to rebooking with ANY airline -- then informed there would be a 100 pound refund fee??? for administration despite the fact they hadn't done anything at all. Do not book with them

Do you guys really charge customers reimbursement fee in case of a refund? One of your agents SANDEEP BHATIA said the bank charge them the 2.85% fee if they refund amount back to a credit card. It’s really strange coz it does not say the same on google. I have double checked it but you agent still charged me the amount. I paid £619 and £18 were charged as reimbursement fee. Upon confronting him with this, he refused to do anything for me and asked me to call back in the morning and speak to customer service. His tone went rude and he hanged up. That shit customer service.

Terrible company. My wife was due to fly home from Dubai on the 2nd of March. Obviously her flight was cancelled. Lycafly re scheduled the return flight for Friday the 6th of March. They are now saying that all Emirates flights are cancelled until the 15th of March. They are liars as Emirates flight EK019 is still leaving Dubai on the 6th of March. No empathy at all, most of the customer service team also lack comprehension of the English language!! Avoid at all costs.

Genuinely one of the worst companies I’ve ever booked through. I booked return tickets to Dubai with no way of anticipating that a war would break out. When the situation changed, I had to contact them to arrange a new flight because Emirates couldn’t assist since the booking wasn’t made directly with the airline.

I reached out through their online customer service form and via WhatsApp as my calls weren’t going through, but received no response. In the end, I had to ask my sister in the UK to call on my behalf. The only alternative flight they could offer was five days later, while everyone I was travelling with was rebooked onto a flight two days later.

Because of this, I requested a refund and had to book an entirely new flight directly with Emirates myself. I have since asked for a breakdown of the return flight cost so I can understand the refund I’m entitled to, but they will only tell me the amount via email and refuse to provide a detailed cost breakdown or request it from Emirates.

To make matters worse, the customer service representatives frequently talk over you, are very rude, and show little sympathy for the situation. Situations like this are already extremely distressing for customers, and the lack of understanding and professionalism only makes it worse.

This experience has been extremely frustrating. I will never book through a third party again and will only book directly with airlines in the future.

It was a straightforward booking. It only takes a few minutes to book it.