Luxury Promise Arvostelua 

A great opportunity to buy preloved items in really good condition at fair prices!

They took £10 for them to take 3 days just to dispatch and this is only due to the constant emails I sent- god knows how long they would've took to dispatch without email interference.

I received information that it'll arrive next week on Monday. That means it took a grand total of 7 days to receive my package within the same country at a £10 delivery fee.

Disgraceful, should've spent another tenner and got it from the original source.

My second time ordering from you, Im extremely happy with both items received, very happy with your choice of products and also the speedy delivery service but my 4 star review comes from my difficulty in getting through to you with queries I had about my most recent purchase. I tried the online / WhatsApp chat service a couple of times and my messages were read but not responded to, I did however finally receive all necessary information via email and proceeded with my purchase😊

The mot gorgeous quality. I am so impressed with Luxury Promise! They are the best! I love my Hermes!

I have purchased several different items from them from clothing to jewlery to small goods and everything has been Quality merchandise. Everyone who works there is very professional. Shipping is quick from UK to US n taxes and duty is included. Love shopping with them.

Yr customer services needs to be more efficient. I asked for a call because I had questions on an item and never heard back.
Secondly when reselling exotics u shld hv the necessary documentation to accompany the article.

I made my first purchase with luxury promise and have had an excellent experience and will be continuing to purchase from them. Yen and Anna went above and beyond to ensure I got my Birkin 30 in the specific colour I wanted and really accommodated the specific requests I had. Both Yen and Anna are the perfect duo! I find their live shows very informative and enjoyable! I was impressed with how nicely my order was packaged too! It’s all in the details so thanks a lot.

Beautiful dress and great price! Thank you!

Laura USA was great, the vintage chanel bag I received was 10 out of 10 . The description she gave was accurate, very happy. She was so helpful.

Also superb 👌 value for money and service is A1!

I had the greatest experience shopping with Luxury Promise: I managed to find the rarest bag for the best value. I was accompanied the whole way through by a very nice sales specialist. I highly recommend Luxury Promise if looking for hard-to-get pieces, the service is impeccable.

As always the best customer experience to match the best product. Super fast shipping and the most gorgeous Chanel blazer 100% recommend

Love Luxury Promise, you can shop with confidence that everything is genuine, which is soooo important when you are spending over £10k on an Hermes bag! Love the live shows, items are usually dispatched very quickly and quality is as described. Never had problems returning items either, which again gives you confidence in shopping. I have bought everything from bags to ready to wear and jewellery and prices have always been very competitive and there is a lovely online community.

So far I have only purchased bags & Cartier/VC jewellery from LP. This time i purchased a diamond trilogy pendant from a live show!!! So happy with the purchase! Beautiful quality and definitely far cheaper than other retailers online! Will definitely buy more diamond jewellery from LP!

Sabrina and the LP team have been working hard on sourcing great deals in excellent preloved condition. This time I bought a very rare, SO Hermes Kelly from their Japan visit, in beautiful preloved condition, exactly as described on the live show. Absolutely love the live shows, so informative, so additive too! Just to further acknowledge Yen, Anna, Sheryl for answering all my offline and online queries promptly. Yen is super thorough and clear on all items condition, negotiating hard on prices, full of surprises, and super knowledgeable especially on Hermes and Chanel pieces. All custom and duties are covered during the live shows, sometimes even able to drop the price a little bit more depending on Sabrina's excitement levels! Ha Ha! What a lovely and fun business to deal with! Their international delivery are super fast and secure. It is worth mentioning trust is very important to buy expensive, luxury items, and LP really delivers. I would highly recommend, especially buying preloved Hermes and Chanel bags from LP.

Fantastic, great service.

I think the site is not genuine. I saw a Chanel bag on their site, messaged their customer service and was put through to someone on WhatsApp who knew about the product. I must have asked at least 5 times whether there are any marks on the outside of the bag. No response from this person. She just dodged the question each time. The bag said it was in excellent condition so I asked if I could view it the next day in their London branch ( to see for myself whether there were any marks on the outside). I arranged an appointment to see the bag. On my way to the appointment ( 15 mins before my appointment time) I got a text saying the bag has been sold. I had travelled 2 hours to see the bag, no one thought to put it aside for me or ask for a deposit at least. I was really annoyed about this and was told I’d be notified if another bag came on the market with the same specifications but that it would be a higher price. When I asked why the same bag would be a higher price I was fobbed off with it just will be because this one was priced too low. This didn’t make any sense to me at all. Furthermore the London branch claimed they didn’t have the bag when I visited. So had it not been sold 15 mins before would I have got to see the bag anyway? The whole thing was really weird and made no sense. There was definitely something dodgy going on.
To my surprise the very next day I got an email saying another bag that matched what I wanted has come in. It was exactly the same description as the one that I was supposed to view the day before but £500 more expensive. When I asked why the price difference I was told the seller wants more for it. This made me wonder about how they are pricing their goods. Any reputable company would assess the bag and give their recommended price. Not let the seller dictate it, especially if they knew they sold the sand bag the day before for 500 less.
Anyway, I really wanted the bag, so acted quickly this time and managed to negotiate a small amount off. Was ready to pay and guess what.. the bag had got sold apparently. Now the bag wasn’t on their site, I looked for it so I know it wasn’t there. Any let’s just say the bag was unique in that it wouldn’t have been a classic bag that people would go for.. so did the bag actually exist? Was it the same bag that they said had got sold the first time around? After wasting 2 days of my life on this ridiculous site and talking to people who I were later told had never actually seen the bag that they were describing I decided to stop browsing luxury promise as I just wouldn’t trust anything they are selling.

Company did great!
Well packaged

This was my first purchase from Luxury Promise and I was thrilled with the experience from start to finish. The explanation and detail on the live show and the items arrived quickly and were exactly as described. I have since purchased several more items and feel confident in the authenticity, pricing and quality of items from the Luxury Promise.