Luxsea Swimwear Arvostelua 

105
•
TrustScore 3/5 tähteä

2,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Der Bikini war zu klein, obwohl ich für die europäischen Standardgrößen die richtigen Größen gewählt hatte. Ich wollte ihn umtauschen (nicht zurückgeben!), aber der Rückversand nach GB kostet per FedE... Näytä lisää

Saanut 5/5 tähteä

I really don’t know what all these bad reviews are about. My delivery was super fast and to the correct address. Although at first I was sceptical about ordering swimwear online, both the bikkini and... Näytä lisää

Saanut 3/5 tähteä

The bikinis are nice, but it took a very long time for them to get here. I didn’t realize they came from the UK. I needed to exchange a size and they do not pay for shipping so basically the bikinis i... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Azienda veramente poco seria, o almeno per la mia esperienza. Mi è arrivata una mail che mi avvisava che il pacco era stato consegnato ma assolutamente nulla, ho provato a contattare via mail l’aziend... Näytä lisää

Yrityksen tiedot

  1. Vaateliike

Yrityksen kirjoittama

Shop the latest on-trend swimwear. We offer statement bikinis and swimsuits. Free UK delivery when you spend over £95. Fast delivery worldwide.


Yhteystiedot

2,8

Keskitasoinen

TrustScore 3/5 tähteä

105 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 57 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,8

Kaikki arvostelut

(105)

14 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Amazing Suits

Obsessed with these suits. Super fast delivery, I ordered with express shipping and they arrived within 3 days to the US. Great quality and very unique!

1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Por empezar aduana cobra 9 euros cuando…

Por empezar aduana cobra 9 euros cuando llega el envio al menos en España...La talla L es bastanre grande no es pequeña como mencionaban algunas opiniones y para hacer cambio 15 euros más de gastos. No vuelvo a compras mas alla de que parece bonita la prenda hay que ver realmemte la calidad cuanto dura

23. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Sizing WAY OFF and wrong items sent!

I ordered the gold crochet bikini (Medium bottoms and Large top) along with a pink bikini in Large.

They sent the wrong style gold bottoms (ordered tie-side, got plain), the gold top in a size small instead of a large and the pink bikini that was meant to be a Large looked like a dolls bikini and barely covered my nipples!

Unfortunately had to return all items which was a real shame as the bikinis were beautiful - especially the gold one :(

Customer service was good though. I returned the items on Friday and was refunded by Tuesday and after I requested that I not be charged for the return shipping (due to them sending incorrect items), they refunded it.

16. toukokuuta 2025
Oma-aloitteinen arvostelu
Luxsea Swimwear-logo

Vastaus yritykseltä Luxsea Swimwear

Hi Vicky

We are really sorry to hear of the mix up with your order, this is highly unusual. We appreciate your comments and are glad to hear that you liked the style of the bikinis.

Luxsea Swimwear Team

Saanut 1/5 tähteä

PLEASE, PLEASE STAY AWAY FROM THIS SCAMMING COMPANY!

I would give them a zero if I could! I placed an order for next day delivery but never got my order, a response to my emails nor my money back. This is obviously a breach of Consumer Act and I will follow up legally.

I have never experienced this level of ineptitude, lack of care & customer service.

Please save your money and time with Companies that actually provide a good Service!

As a response to your reply, I can confirm that the refund is still showing as pending and PayPal has indicated that it's being held by the Seller bank...it has been over 7 days. Furthermore, I would like to show my disappointment at the harassing emails Luxsea Swimwear has sent me to remove my review from Trustpilot. Appalling behaviour!

15. toukokuuta 2025
Oma-aloitteinen arvostelu
Luxsea Swimwear-logo

Vastaus yritykseltä Luxsea Swimwear

Hi Paula

I'm sorry to hear about your disappointing shopping experience with us. We did email you as soon as we could to let you know that unfortunately your order couldn't be dispatched using our next day delivery service that day due to some system issues we were experiencing. We refunded you in full as soon as we replied to your email and offered you a discount on your next order with us.

I understand you needed the order urgently so you didn't still want the order to be sent out to you, we would always issue a refund in the unlikely event an order could not be dispatched on time and a customer wishes to cancel the order.

In response to your reply, we asked if you could kindly amend or remove your review as we have issued the refund and so it's factually incorrect to say we have not replied to your email or issued the refund. We always reply to emails and issue refunds where applicable but it can take up to 48 hours for a response.

Regarding the refund it can take several days to clear via PayPal. If it hasn't cleared by tomorrow however please email us and we will look into this for you, as I would have thought you would have received it by then.

Luxsea Swimwear Team

Saanut 5/5 tähteä

The bathing suit is gorgeous

The bathing suit is gorgeous! I ordered the gold shimmer and it looks just like the picture. It’s so pretty, I got so many compliments. I recommend ordering one size up for the bottoms. The bathing suit looks like it’s $500+! It’s so comfortable, great quality at a good price! Customer service was very helpful and it was pretty fast delivery. I highly recommend ordering from them, their stuff is beautiful!

10. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great products and service

Great quality, products as shown on the site, quick delivery and good packaging, very happy with the customer service as well, quick response and direct communication. Would definitely recommend it!

9. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Bikini Bottom Sizes

The sizes on the bottom are completely off. I ordered a medium the first time and it was too small so after paying to return it and order the larger size, it was literally just as small. Didn’t even grow in size and it’s been a little frustrating because I wanted the bathing suit for a trip and now idk if it’ll arrive on time. I’m gonna try to order the XL which I’ve never ordered an XL in a betting suit but now I think even that one might be too small.

1. toukokuuta 2025
Luxsea Swimwear-logo

Vastaus yritykseltä Luxsea Swimwear

Hi Andrea

Sorry to hear that you found the sizes of our bikini bottoms too small. We do state in the product description that if you are in between sizes in the bottoms to size up as they do come up on the small side.

Many of our customers like the secure fit of the bottoms, and they do stretch to fit, however we appreciate your comments. I hope the XL was a better fit for you :)

Luxsea Swimwear Team

Saanut 1/5 tähteä

I had to go through PAYPAL to get my…

Original review:
I had to go through PAYPAL to get my money back after returning one of their items.

They acknowledged receiving the items back and replied that they would refund after SEVERAL days. Four weeks later no further communication. AVOID

Response to Luxsea's reply:
I did not get a refund back on PayPal as your reply is claiming. I raised a refund claim through PAYPAL and the case closed in my favour after you made no effort whatsoever to process the refund yourselves. You did not even reply to any of the PayPal communications. So don't make it out that you processed the refund!!

31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Luxsea Swimwear-logo

Vastaus yritykseltä Luxsea Swimwear

Hi Mia

We normally issue refunds within 7 - 10 working days of receiving items back. On the rare occasion a refund isn't actioned please email us and we will endeavour to sort this out as soon as possible.

We checked our emails and spam folder and we did not receive any communication from you regarding this. We aim to respond to all emails within 48 hours.

I am pleased that you received the refund back on Paypal.

Luxsea Swimwear Team

Saanut 1/5 tähteä

Utterly terrible customer service for…

Utterly terrible customer service for an overpriced bikini. I tried to exchange my order, but their poorly designed website was not functional. You would expect a company charging £55 for a bikini top to invest in a properly working website. When I raised this issue, I received an unhelpful response (the individual clearly had not read my email properly) and no offer of a free return label to compensate for the inconvenience. I returned the bikini, but heard nothing back. Later, I discovered through Royal Mail that they had attempted delivery, but no one was available to receive it. Luxsea failed to reschedule the delivery, leaving me to chase it up myself. This experience has been appalling. I hope someone gets back to me soon and that I finally get my exchange! One thing is for certain: I will never purchase from this company again and strongly encourage others to shop elsewhere.

25. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Very disappointed with the quality

Very disappointed with the quality!
Over priced

3. maaliskuuta 2025
Luxsea Swimwear-logo

Vastaus yritykseltä Luxsea Swimwear

Hi Simon

Sorry to hear you were not happy with the quality of the item you ordered. We do take customer feedback into account, customer satisfaction is very important to us.

We hope you consider shipping with us again in the near future.

Luxsea Swimwear Team

Saanut 1/5 tähteä

Wrong item, no willingness so solve the problem

Sent me the wrong item, now I am discussing since one week with them as they want me to close the case with Klarna or order the top again and pay shipping and customs again.
Very bad service and no willingness to solve the problem.

30. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

It’s been two weeks and I still don’t…

It’s been two weeks and I still don’t have my very expensive order

3. maaliskuuta 2025
Luxsea Swimwear-logo

Vastaus yritykseltä Luxsea Swimwear

Hi Vaughan

We are sorry to hear that you have not received your order. Could you please kindly email us with your name and order number. If it has not been delivered to you will gladly get you a replacement order sent out straight away :)

Luxsea Swimwear Team

Saanut 1/5 tähteä

Hi i ordered a bikini

Hi i ordered a bikini, but i received the upper half, not the rest…

3. helmikuuta 2025
Luxsea Swimwear-logo

Vastaus yritykseltä Luxsea Swimwear

Hi Onno

We have checked your order and see that you only ordered the bikini top, not the bottom as well. All our bikinis are sold as separates so you would need to order both the top and bottom if you would like the bikini set. We have emailed you to make you aware of this also.

I hope this helps.

Luxsea Swimwear Team

Saanut 1/5 tähteä

truffatori

Azienda veramente poco seria, o almeno per la mia esperienza. Mi è arrivata una mail che mi avvisava che il pacco era stato consegnato ma assolutamente nulla, ho provato a contattare via mail l’azienda per chiarimenti ma non ho ricevuto risposte, ho inoltre contattato la sezione “aiuto” della pagina web per quanto riguarda i rimborsi e la pagina instagram sperando in un resoconto ma nulla. 100 e passa euro persi. E mi dispiace molto anche perché i costumi dalle foto sembrano molto belli.

26. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Shipping fee is too much.

Shipping fee is too much.

2. tammikuuta 2025
Luxsea Swimwear-logo

Vastaus yritykseltä Luxsea Swimwear

Hi Eulee

The shipping costs vary from country to country. We offer both standard shipping and an express shipping option with UPS at a higher price if customers would like to receive their items quicker. Our standard shipping costs are very reasonable and this is a popular option with many of our customers :)

Many Thanks

Luxsea Swimwear Team

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