Der Bikini war zu klein, obwohl ich für die europäischen Standardgrößen die richtigen Größen gewählt hatte. Ich wollte ihn umtauschen (nicht zurückgeben!), aber der Rückversand nach GB kostet per FedE... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I really don’t know what all these bad reviews are about. My delivery was super fast and to the correct address. Although at first I was sceptical about ordering swimwear online, both the bikkini and... Näytä lisää
The bikinis are nice, but it took a very long time for them to get here. I didn’t realize they came from the UK. I needed to exchange a size and they do not pay for shipping so basically the bikinis i... Näytä lisää
Yritys on vastannut
Azienda veramente poco seria, o almeno per la mia esperienza. Mi è arrivata una mail che mi avvisava che il pacco era stato consegnato ma assolutamente nulla, ho provato a contattare via mail l’aziend... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Shop the latest on-trend swimwear. We offer statement bikinis and swimsuits. Free UK delivery when you spend over £95. Fast delivery worldwide.
Yhteystiedot
14 billetfield, TA1 3NN, Somerset, Yhdistynyt kuningaskunta
- info@luxseaswimwear.com
- www.luxseaswimwear.com
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 57 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Amazing Suits
Obsessed with these suits. Super fast delivery, I ordered with express shipping and they arrived within 3 days to the US. Great quality and very unique!
Impressed with quality and helpful customer service
Received my bikini a few days ago and I am very impressed by the quality of the fabric and fit. Customer service was helpful when I asked about sizing. Delivery took a little longer than I expected but overall would highly recommend!
Have bought multiple bikinis from here…
Have bought multiple bikinis from here now and they're amazing quality. Beautiful colours and really flattering cut. Can't wait to wear the latest ones on my upcoming Greece Trip! Very happy
Beautiful and comfortable swimwear
Beautiful and comfortable swimwear. Love the materials, the colors and the way the suits fit.
Por empezar aduana cobra 9 euros cuando…
Por empezar aduana cobra 9 euros cuando llega el envio al menos en España...La talla L es bastanre grande no es pequeña como mencionaban algunas opiniones y para hacer cambio 15 euros más de gastos. No vuelvo a compras mas alla de que parece bonita la prenda hay que ver realmemte la calidad cuanto dura
Zollgebühren, andere Farbe, zu klein
Zollgebühren an der Haustür fällig, Bikini ganz anders als dargestellt (Farbe viel dunkler und insgesamt nicht so schick wie dargestellt), Größe viel zu klein
Sizing WAY OFF and wrong items sent!
I ordered the gold crochet bikini (Medium bottoms and Large top) along with a pink bikini in Large.
They sent the wrong style gold bottoms (ordered tie-side, got plain), the gold top in a size small instead of a large and the pink bikini that was meant to be a Large looked like a dolls bikini and barely covered my nipples!
Unfortunately had to return all items which was a real shame as the bikinis were beautiful - especially the gold one :(
Customer service was good though. I returned the items on Friday and was refunded by Tuesday and after I requested that I not be charged for the return shipping (due to them sending incorrect items), they refunded it.

Vastaus yritykseltä Luxsea Swimwear
PLEASE, PLEASE STAY AWAY FROM THIS SCAMMING COMPANY!
I would give them a zero if I could! I placed an order for next day delivery but never got my order, a response to my emails nor my money back. This is obviously a breach of Consumer Act and I will follow up legally.
I have never experienced this level of ineptitude, lack of care & customer service.
Please save your money and time with Companies that actually provide a good Service!
As a response to your reply, I can confirm that the refund is still showing as pending and PayPal has indicated that it's being held by the Seller bank...it has been over 7 days. Furthermore, I would like to show my disappointment at the harassing emails Luxsea Swimwear has sent me to remove my review from Trustpilot. Appalling behaviour!

Vastaus yritykseltä Luxsea Swimwear
The bathing suit is gorgeous
The bathing suit is gorgeous! I ordered the gold shimmer and it looks just like the picture. It’s so pretty, I got so many compliments. I recommend ordering one size up for the bottoms. The bathing suit looks like it’s $500+! It’s so comfortable, great quality at a good price! Customer service was very helpful and it was pretty fast delivery. I highly recommend ordering from them, their stuff is beautiful!
Great products and service
Great quality, products as shown on the site, quick delivery and good packaging, very happy with the customer service as well, quick response and direct communication. Would definitely recommend it!
Bikini Bottom Sizes
The sizes on the bottom are completely off. I ordered a medium the first time and it was too small so after paying to return it and order the larger size, it was literally just as small. Didn’t even grow in size and it’s been a little frustrating because I wanted the bathing suit for a trip and now idk if it’ll arrive on time. I’m gonna try to order the XL which I’ve never ordered an XL in a betting suit but now I think even that one might be too small.

Vastaus yritykseltä Luxsea Swimwear
I had to go through PAYPAL to get my…
Original review:
I had to go through PAYPAL to get my money back after returning one of their items.
They acknowledged receiving the items back and replied that they would refund after SEVERAL days. Four weeks later no further communication. AVOID
Response to Luxsea's reply:
I did not get a refund back on PayPal as your reply is claiming. I raised a refund claim through PAYPAL and the case closed in my favour after you made no effort whatsoever to process the refund yourselves. You did not even reply to any of the PayPal communications. So don't make it out that you processed the refund!!

Vastaus yritykseltä Luxsea Swimwear
Utterly terrible customer service for…
Utterly terrible customer service for an overpriced bikini. I tried to exchange my order, but their poorly designed website was not functional. You would expect a company charging £55 for a bikini top to invest in a properly working website. When I raised this issue, I received an unhelpful response (the individual clearly had not read my email properly) and no offer of a free return label to compensate for the inconvenience. I returned the bikini, but heard nothing back. Later, I discovered through Royal Mail that they had attempted delivery, but no one was available to receive it. Luxsea failed to reschedule the delivery, leaving me to chase it up myself. This experience has been appalling. I hope someone gets back to me soon and that I finally get my exchange! One thing is for certain: I will never purchase from this company again and strongly encourage others to shop elsewhere.
Very disappointed with the quality
Very disappointed with the quality!
Over priced

Vastaus yritykseltä Luxsea Swimwear
Wrong item, no willingness so solve the problem
Sent me the wrong item, now I am discussing since one week with them as they want me to close the case with Klarna or order the top again and pay shipping and customs again.
Very bad service and no willingness to solve the problem.
It’s been two weeks and I still don’t…
It’s been two weeks and I still don’t have my very expensive order

Vastaus yritykseltä Luxsea Swimwear
Hi i ordered a bikini
Hi i ordered a bikini, but i received the upper half, not the rest…

Vastaus yritykseltä Luxsea Swimwear
truffatori
Azienda veramente poco seria, o almeno per la mia esperienza. Mi è arrivata una mail che mi avvisava che il pacco era stato consegnato ma assolutamente nulla, ho provato a contattare via mail l’azienda per chiarimenti ma non ho ricevuto risposte, ho inoltre contattato la sezione “aiuto” della pagina web per quanto riguarda i rimborsi e la pagina instagram sperando in un resoconto ma nulla. 100 e passa euro persi. E mi dispiace molto anche perché i costumi dalle foto sembrano molto belli.

Vastaus yritykseltä Luxsea Swimwear
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