Luton Automotive Ltd Arvostelua 

I had a slipping clutch diagnosis on my BMW. The main dealer wanted over £3,000 for a replacement.
The quote I got from Luton Automotive was just over a third of that price.
The work was completed very quickly.
Communication was excellent and the Technician we dealt, Zakariyyah was excellent and explained the process thoroughly.
It was insisted that I take Zakariyyah with me on a test drive to ensure I was happy with the ride, which I was.
I’ll definitely be referring to this company for any further work on my car.

I don’t write this lightly, as the owner and his son were polite and pleasant to deal with.

I was quoted £500 to have two resonators installed. The work itself was outsourced to a third-party welder.

Unfortunately, when I collected the car, the valved exhaust system was no longer functioning correctly. The valves no longer open and close as they should, meaning I can no longer adjust the exhaust sound.

The exhaust was fully operational before the work was carried out, and I made it clear at the outset that the system was valved.

I’ve since taken the car to a Porsche specialist, and the current view is that the issue is likely internal to the exhaust valves. The most probable outcome is that the exhaust will need repair or replacement.

I was told that the issue may be due to the actuator not being strong enough, which doesn’t align with the fact that the system worked perfectly prior to the welding work.

As a result of this experience, I can’t recommend this company. I’m now facing a repair or replacement cost of approximately £1,250 to resolve an issue that arose directly after the work was completed.

Took in our car for repair. I was told they needed £700 to fix it which I paid. 4 weeks later (after chasing) I was told they will they made the repair but the car had major issues and the money couldn't be refunded and planned to fix the car. 3 months later (after chasing every week), they advised they would pay me for the car instead as they couldn't fix it but couldn't return the car as they had put too much labour into it. Never received the money. Unfortunately I feel scammed by them

Service was just like ordering a pizza. They came to replace window and did it quickly.

Sadly, pretty incompetent. Having booked (and confirmed) a windscreen replacement and travelled to their location, they hadn't ordered the windscreen. 2 days later when I again drove to them for my rescheduled booking they told me they had ordered the wrong windscreen (non-heated, despite them confirming twice that they were ordering the heated version I wanted). I reluctantly agreed to get it installed because by then they had already taken the old windscreen out and I was stuck - but then to cap it off, the next day it's leaking. Oh, and there was a seal not put back on at the bottom of the windscreen, so there was a huge amount of wind noise on the way home. I would ordinarily go back and ask them to fix, but I don't trust their competence anymore. I'm going to have to get a different company to replace this brand new windscreen with the correct version now :-( Hopefully they'll do a better job!

Update - oh my god - a few days later I've found out that they've also broken the bonnet release, so I'm now going to have to get that fixed. There was no mention of any problems during the installation. And when I spoke with the owner, he refused to discuss any compensation and just said the damage was due to wear and tear of the car.

All in all, a thoroughly untrustworthy and negligent company that I'd encourage anyone to avoid like the plague!

Luton automotive are competitively priced. I had my windscreen replaced whilst I waited. A Trustworthy and professional establishment

I experienced an issue with my window clamp while traveling from Edinburgh to London, and the team’s response was outstanding. Despite not having the part immediately available, they acted quickly and had everything resolved within 36 hours. The staff were exceptionally polite, professional, and went above and beyond to ensure I was back on the road without delay. Truly excellent service.

Thanks for fixing my car

Sold a car to a young family (my niece). The doors won't lock - very unsafe. "Wear & Tear" they say. "Fraudsters" more like..

Great experience, will use again. Had my A/C done.

Romanian language

O experienta foarte buna, voi mai folosi acest garaj si cu alta ocazie.

Absolute shambles of a company. Who even calls themselves Mr moose. As if he's some sort of cartoon character. He was rude on the phone. They robbed me of £600 and didn't even get anything fixed. They actually caused more damage because the Supposed mechanic out the positive and negative on the wrong way round which caused a big bang causing the fuse to blow which then caused problems with the electrics which had no previous fault. Then they towed my car to their garage just to have it sit their for 4 days and they didn't even attempt to fix it. The car didn't need to come off the drive. Also charged for the car to be returned.

So we then contacted a local mobile mechanic. They fixed the car within an hour on the drive and the total cost was £150

They did this on purpose. Just to make money. Con artists

Luton Automotive staff, Mr Moose, looked after me when I had to replace a cracked windscreen. Mr Moose took the time to explain the process, give me an estimated time for collection, looked over the car with me present and put my mind at ease regarding the testing that was needed afterwards to ensure on-board kit was calibrated properly. He even removed and refitted my dashcam which was super helpful and out of his remit. Car was ready on time and Mr Moose made a full hand over. Excellent work and although I hope not to need another windscreen, if I do, I'll be bothering the chaps in Luton Automotive again. Thank you Mr Moose, High standards to quality, good work sir.

Thank you
Professional
Good price

Very good communication,was explained to very well on all matters to do with my job,

Excellent service and great people who do care about the work they do and are friendly i had my
Mazda 5 rear windscreen change
Thank you for your service

Provided a professional service and great staff and an immaculate job

Provided great professional service, price was reasonable and staff were good

Experienced garage

Great service with good value for money. I will recommend any time.