Great tool to live a healthy lifestyle and track my metabolism. This has helped me tremendously with my metrics and shed few pounds. There’s a little bit of a learning curve but plenty of resources fr... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The breath measurements are easy to do. The device stays charged for days. The information provided about what the measurements mean each time of day are very, very insightful. I’m learning to make... Näytä lisää
Yritys on vastannut
The explanations are great. They just added an additional feature to assist uses with focus. There is a wealth of information available. Just seeing what ny body is doing is helping me be much more... Näytä lisää
Yritys on vastannut
The app support for Lumen is awesome. I love being able to gauge what my body is using for fuel, and therefore, what it needs. More importantly, I now have the tools available to see fairly immediatel... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Lumen is a new product that measures your metabolism in real time. It provides personalized nutrition plans to master your weight loss and performance goals.
Yhteystiedot
325 Hudson St, 10013, New York, Yhdysvallat
- support@lumen.me
- www.lumen.me
4,3
Erinomainen
5 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
They are scamming people I didn't get…
They are scamming people I didn't get my package or anything I will contact my lawyer and get my money back
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lumen Inc
Hi Lena,
Thank you for your review, and we apologize for this experience.
I was unable to locate your details in our system, so I just want to confirm that you are referring to Lumen, the metabolic device company, as there are multiple companies that use the name Lumen.
That said, we take delivery issues very seriously and always work with customers to ensure they receive their package or provide a replacement if something went wrong in transit. We’d like to help resolve this as quickly as possible.
Unfortunately, we cannot locate your contact details using the information provided on TrustPilot. We have submitted a request for your information and look forward to speaking with you to ensure we can get this resolved for you if we are the correct company.
All the best,
The Lumen Team
Worst experience ever!!!
Worst experience ever. I bought 2. One for me and one for my mom. They both stopped working and cannot be turned on. Customer support is terrible one on one. The only time they respond is to not look bad. Would not believe a word they say or waste my time with this type of company.
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lumen Inc
Hi Sheila,
Thank you for your review, and we apologize for this experience.
We’re sorry to hear that your experience with our support team has been disappointing. That’s not the level of service we aim to provide. Your feedback is important to us, and we would truly appreciate the opportunity to make this right.
Unfortunately, we cannot locate your contact details using the information provided on TrustPilot. We have submitted a request for your information and look forward to speaking with you to get your Lumen devices back up and running.
All the best,
The Lumen Team
Ik ben teleurgesteld in mijn ervaring…
Ik ben teleurgesteld in mijn ervaring met Luman.
Ik wilde mijn bestelling annuleren en de enige manier om dat te doen was via e-mail. Dat heb ik direct gedaan, maar voordat ik überhaupt reactie kreeg, kreeg ik al een verzendbevestiging. Hierdoor was annuleren niet meer mogelijk en moet ik het nu retour sturen.
Ik vind het niet logisch dat er geen snellere of directe manier is om een bestelling te annuleren (zoals via je account of via de bevestigingsmail). Als e-mail de enige optie is, verwacht ik dat dit ook snel wordt opgepakt. Dat is helaas niet het geval.
Hierdoor zit ik nu met extra moeite en mogelijk kosten, terwijl ik juist op tijd heb geprobeerd te annuleren (echt binnen een half uur na het plaatsen van mijn bestelling).
Ik zou aanraden om hier rekening mee te houden voordat je bestelt.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lumen Inc
Hi Elke,
Thank you for taking the time to share your feedback, and we are truly sorry for the frustration this experience has caused.
We understand how disappointing it is to try to cancel shortly after placing your order and not receive a response before it was already processed for shipping. While our support team does aim to respond as quickly as possible, orders can sometimes move into fulfillment very shortly after they are placed, which can make cancellation difficult once processing begins.
Once your order arrives, we’ll be happy to assist you with your return. Please reach out to our support team at support@lumen.me once you receive your order.
All the best,
The Lumen Team
Watch out! this company kept my money.
Last year I have bought the Lumen Pro, the “new version”. This company said it was pre-ordered, that the new device was going to be ready to ship 1st quarter this year. I haven’t received the device, I have sent emails and NO answer back and now I see they no longer advertise or have it for sale.
26. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lumen Inc
Hi Laura,
Thank you for taking the time to share your feedback!
We weren’t able to locate any previous support inquiries linked to your account regarding the Lumen Pro. That said, we absolutely want to look into this for you and help resolve it.
The Lumen Pro was offered during a pre-sale phase and has not yet been released to the general public, which is why it is no longer being actively advertised at this time.
Our support team is going to reach out to you directly to review your order and assist you.
All the best,
The Lumen Team
Update: The Lumen app has helpful information but...
The Lumen app has helpful information however, I keep forgetting use it. The reason I cam giving them only 4 stars is I received email notification that my Lumen was being renewed on 04/17/2026. I much appreciate it however, I want to cancel it. I deleted account on app today and haven received email confirmation from Lumen. When I saw this I also Deleted account on their web site. Still no confirmation email or sorry to see you go emails. :-0) If Lumen representative receives this message be advised if I am charged a renewal fee it will be reported to my bank as fraud.
I'm surprised Lumen doesn't have auto responder for these type of requests.
Karen
----------
Update, changed rating from 4-1. Customer Support and Customer Service does not communicate well with each other. As a result. I was charged $159.00 today rather than on what was supposed to be 4-17-26. Also, Customer Service emailed me earlier today and talked me into keeping Lumen and only paying $80.00 renewal fee. Tonight they billed me the full $159.00. I emailed them tonight and asked for a full refund and confirmation email that I would not be charged $80.00 to renew on 4/17/2026. I also want to delete/deactivate my account. It's I've wasted enough time and too much confusion due to their poor customer service and support. Updates to follow.
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lumen Inc
Hi Karen,
Thank you for your message, and we apologize for this experience.
To clarify, deleting your Lumen profile is not the same as canceling your membership. To stop renewal billing, the membership must be canceled either within the Lumen app or by contacting support. Once the cancellation is completed, a confirmation email is automatically sent.
That said, this is not the experience we want for our customers, and we apologize for the lack of clarity and consistency in communication. Unfortunately, we cannot locate your contact details using the information provided on TrustPilot. We have submitted a request for your information and look forward to speaking with you regarding the membership charge and offer.
All the best,
The Lumen Team
It helps me plan food choice's and…
It helps me plan food choice's and helps me when fasting good products
4. huhtikuuta 2026
Vastaus yritykseltä Lumen Inc
Hi Jason,
Thanks for the 5-star review!
We're glad to hear Lumen has been helpful in meal planning and fasting. Keep up the great work!
All the best,
The Lumen Team
Great tool to live a healthy lifestyle…
Great tool to live a healthy lifestyle and track my metabolism. This has helped me tremendously with my metrics and shed few pounds. There’s a little bit of a learning curve but plenty of resources from the other users in the community and in the app. The food tracking in the app is basic and I barely use it because of its limitation; overall I will buy this device again and I will recommend it to friends and family.
2. huhtikuuta 2026
Vastaus yritykseltä Lumen Inc
Hi Karim,
Thanks so much for your 5-star review! We’re glad to hear the tool has helped you make progress and better understand your metrics. We appreciate your feedback on the food tracking as well; we’re always working to improve those areas. Keep up the great work!
All the best,
The Lumen Team
Motivational for inspection
I like the outlined morning and evening measurement process.
28. maaliskuuta 2026
Vastaus yritykseltä Lumen Inc
Hi Carlo,
Thank you for your feedback!
We’re glad to hear you’re enjoying the structured morning and evening measurement routine. Having a clear, consistent process is key to building awareness and making meaningful progress over time.
Appreciate you taking the time to share your experience—we’re happy to have you with us!
All the best,
The Lumen Team
Is easy to use device
Is easy to use device, I had a good experience getting help with my device, IT help.
27. maaliskuuta 2026
Vastaus yritykseltä Lumen Inc
Hi Nancy,
Thanks for the 5-star review!
We’re really glad to hear that you found the device easy to use and had a positive experience with support. Keep up the great work :)
All the best,
The Lumen Team
Vastaus yritykseltä Lumen Inc
Hi Doc,
Thanks for the 5-star review!
We're thrilled to hear that you are enjoying Lumen. Keep up the great work :)
All the best,
The Lumen Team
Ease of use and science based tool that…
Ease of use and science based tool that helps you make better decisions on your food and workouts specifically tuned in on the right times of day.
24. maaliskuuta 2026
Vastaus yritykseltä Lumen Inc
Hi Blythe,
Thanks for the 5-star review!
We're so happy to hear that you are enjoying the insights Lumen is providing you. Wishing you all the best on your Lumen journey :)
All the best,
The Lumen Team
Vastaus yritykseltä Lumen Inc
Hi Nora,
Thanks for the review!
That's totally understandable. If you have any questions or need help along the way, feel free to reach out to our support team via our in-app chat. We’re here to support you on your Lumen journey :)
All the best,
The Lumen Team
Vastaus yritykseltä Lumen Inc
Hi Aaron,
Thanks for the 5-star review! We're so glad to hear that you like the app!
All the best,
The Lumen Team
Read the information to understand what is happening with these breaths.
The breath measurements are easy to do. The device stays charged for days. The information provided about what the measurements mean each time of day are very, very insightful. I’m learning to make better choices and how the food I eat, at the time I eat it, make all the difference for metabolism.
21. maaliskuuta 2026
Vastaus yritykseltä Lumen Inc
Hi Donna,
Thanks for the 5-star review! We’re so glad to hear that you’re finding Lumen easy to use and that the insights are helping you better understand how your food choices impact your metabolism. Keep up the great work :)
All the best,
The Lumen Team
Real metabolic data... no guessing.
It really provides accurate metabolic data, informative insights, and makes suggestions on what to eat to meet your weight goals.
21. maaliskuuta 2026
Vastaus yritykseltä Lumen Inc
Hi Zero,
Thanks for the 5-star review! We’re so glad to hear that you’re finding Lumen accurate and insightful, and that the recommendations are helping you work toward your goals.
All the best,
The Lumen Team
Easy time use and plenty of info to…
Easy time use and plenty of info to explain the process.
19. maaliskuuta 2026
Vastaus yritykseltä Lumen Inc
Hi Kathleen,
Thanks for the 5-star review! We're so glad to hear that you're finding Lumen informative and easy to use. Keep up the great work :)
All the best,
The Lumen Team
Amazingness
18. maaliskuuta 2026
Vastaus yritykseltä Lumen Inc
Hi Geoffrey,
Thanks for the 5-star review! We're so glad to hear that you're loving your Lumen. Keep up the great work :)
All the best,
The Lumen Team
No me ha servido para el propósito que…
No me ha servido para el propósito que tiene. Por un lado, el problema del idioma. Sería de utilidad que el español fuera una opción de idioma. Luego lo engorroso de colgar cada cosa que comes. Dinero perdido.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lumen Inc
Hi Rosa,
Thank you for sharing your feedback.
We understand how important language accessibility is, and we truly appreciate your suggestion about adding Spanish as an option. We’ll be sure to share this with our team as we continue to improve the app.
Please feel free to reach out to our support team via the in-app chat or by emailing support@lumen.me and our team will be happy to share tips and options to make food logging less time consuming and help you get the most out of your Lumen journey.
All the best,
The Lumen Team
Vastaus yritykseltä Lumen Inc
Hi Catherine,
Thanks for the 5-star review! It's great that Lumen has helped keep you aware of your carb intake and timing. Keep up the great work :)
All the best,
The Lumen Team
VeryEasy to use
17. maaliskuuta 2026
Vastaus yritykseltä Lumen Inc
Hi Bob,
Thanks for the amazing review! We're glad you're finding the Lumen journey simple and effective. Keep up the great work :)
All the best,
The Lumen Team
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