LoveShackFancy Arvostelua 

I placed two separate orders when the Stanley cup collab dropped - both with gift wrapping. One order arrived timely, the other said "label created" -still literally 15 days after I ordered. I emailed and was told sometimes it doesn't update and rest assured, all Stanley orders have left the building. So they now respond saying they placed a "complementary replacement order ", It's been three weeks. I noticed the amount was not including the gift wrapping. Again, I emailed to clarify and was told Stanley isn't eligible for gift wrapping (when my other order that arrived was gift wrapped). They only refunded the gift wrapping fee when I called them out. Their customer service is abysmal. They gaslight and cannot complete a simple order.

Every time I have ordered online, my order has been incomplete or incorrect!
Some of the items we want are not in our local store, but when I place orders for items in stock, it takes them a week to fulfill the order and then they refund me stating the items are now out of stock!
I have received incorrect items in my orders, and most recently I was missing a large item from my order. Customer service had me file a claim with the shipping protection. I am always sure to add it to LSF orders because they have a very strict, not our problem policy!
Customer service is okay, I feel like for the price point of their items, customers should get more than a “sorry for the inconvenience”. Especially for repetitive issues!
Shop in store if you’re able, because they definitely don’t have the online sales together!!!!

I ordered the LSF x Stanley collab tumbler on August 19th at 12:02 PM (just 2 minutes after the drop). It’s now September 2nd, two weeks later, and I still don’t have my order.

I’ve reached out multiple times over the past week and keep getting the same runaround. They claim they have 7 business days to ship, which originally wasn’t even stated on their site until I called them out and they quietly added it. My order has had a FedEx tracking number for a full week, yet nothing has actually shipped.

I paid $77 for a tumbler and they refuse to issue a refund. This is completely unacceptable.
0/10 I would never recommend shopping with LoveShackFancy.

Item said to sign up for restock notification but when I contacted to ask about it they said they do not have plans to restock the item.

Purchased a very expensive sweater online. After 10 days they still hadnt shipped it. They could not tell me when it would ship and refused to cancel my order and issue a refund. I had to submit a dispute with my credit card company in order to get my money back.

I bought shoes from LoveShackFancy online, and the size was way too small. I contacted customer service asking to exchange the shoes for a correct size, but they said they don't accept returns, and that it should have been clear to me that the item is non-refundable. The item was expensive, so I'm disappointed I wasted a lot of money. The return policy was not very clear while purchasing the item.

Horrible customer service! I bought a very expensive duvet and the color literally started peeling. They refuse to send me a replacement even with me offering the ship it back.
On the same week I bought a towel that came with so many loose strings and they told me to cut them off I CAN NOT MAKE THIS UP. I literally have the screenshots. Then the proceeded to offer me $18 back from a $125 + tax towel. Never buying from them again.

I emailed the Love Shack Fancy to return a dress as it was too small. The response was that they currently cannot accept international returns. This is not very clear on their website. How are on line retailers allowed to sell to a country if they cannot accept a return/exchanges. When I asked them to explain why they were unable to accept returns, I was told it was due to logistical issues! This is absolutely absurd.Companies should not be allowed to sell in international markets if they cannot accept returns or exchanges.
On a side note, the quality of the dress was certainly not worth the price.
Do not buy from this company. Overpriced trash with zero customer service. Scammers posing as a genuine online business!

I love love shack fancy for the style and quality. But their customer service skills could use some work, although quick to refund when fed ex charged me extra shipping beyond that they’ve been useless they keep sending my packages to the wrong house number despite it being my house number on all the order receipts, they will blame fed ex and fed ex will blame them so you don’t get anywhere, you then have to chase your package and try ring customer service multiple times. It’s taken days to get it sorted out and love shack is 0 help. They also argued with me the first time they sent my package to the wrong address because I didn’t pay extra for “package protection” so if I did loose it it would be my fault despite them putting the wrong house number. Very unprofessional and very idiotic

Shady company to order directly from, I’d recommend purchasing something you like from them second hand as then you can know the quality will be up for wearing. They sent me 3 of the same dress that was ripped in the same spot all 3 times because of the cardstock tag ripping the fabric, just randomly didn’t refund a swimsuit return when I ordered 2 sizes and kept the one that fit the best, straight up never got a package from them that was never refunded or replaced, their coupon codes don’t work, they cancel your order often due to poor inventory counting. A 3rd party company like Nordstrom would be better to buy from so you can access their customer service if you have issues with their product as they have much much better customer service and it is much more convenient. I’ve come to learn if Nordstrom didn’t pick it up to sell it’s because of the quality of the item.

I have ordered directly from Loveshackfancy 3 times and it has never gone smoothly. The first time, they sent me messages saying my package had arrived when it didn’t arrive until 3 days later and they made it impossible to track. The second time I ordered a pair of shoes, they discovered they didn’t have my size and just never sent them. I emailed them asking about the shoes and they said they were never going to send them because they sold out. Had I not contacted them, I doubt I would have been told and wonder If I would have been refunded. I ordered from them a third time this weekend, buying an XS bathing suit and they sent me an XS bottom and M top which isn’t even possible to purchase online. They are disorganized, unprofessional, and unreliable. I in no way recommend shopping directly from them. Their customer service is also apathetic and unhelpful. They are a waste of money.

THIS IS THE WORST COMPANY EVER! I purchased a large pajama set. Only the top came in. I open the bag. It was about the size of a five-year-old for the top the bottom. I just threw back in the box and returned it. I paid well over $200. They gave me $10 back. This company sucks. Don't buy from them unless you wanna get scammed
The only reason I purchased anything that had to do with them is due to I love the Stanley Collab. But, even that comes from greed. Selling out in minutes because Enough for not made. I was lucky enough to get all the ones I wanted they're very pretty! But this company sucks, Their clothing looks like toddler clothing, Anything that was cute You'd have to weigh 90 pounds and have your ass hanging out. I only weigh 120lb And I would never wear something like that or around my 16-year-old daughter it's inappropriate. The closing for children is cute and maybe you specialize in that. You're a high-end store so pricing is rated Around what I would think it would be. But, there's half of the pajamas, the material was like Worse than Victoria's Secret pink Pajamas.

Do not order directly from them. I’ve ordered clothing directly from other retailers that sell their brand and like the clothing. However, hugely disappointing experience with my order first time directly. I ordered “mommy and me” swimsuits and a cover up. My suit was cancelled and I was only notified after they shipped. I was already charged for all 3 items and told I would be refunded for the one that didn’t ship. Now I have to ship back the two items I no longer want and wait for refunds on all. Simply because they have poor inventory count and customer service

I would never shop with this company ever again. Apart from defective merchandise, which they send out and expect you to pay over the top prices when you send something back or try to send something back it can take almost a month to get your money back they find a way To question, why did you send it this way? Why didn’t you send it that way it doesn’t matter a damn which way you send it because the company send the label to you. You get a tracking number. I still have the drop off receipt as proof. I am still waiting for my refund. I’ve had to log a dispute with the credit card company.

I placed an order for perfume as a Christmas gift for my daughter. My package showed out for delivery from FedEx on Thursday 12/12 - I "chatted" with their representative that I was worried my package was lost. I wish I could ad screen shots of my conversation but she basically told me I had to wait 5 to 7 days of no movement before I could say it was lost. When I pointed out that would be too late for Christmas she suggested I reach out to FedEx and get information. I pointed out to her that my experience is that FedEx will only provide information to the shipper plus I felt it was their responsibility not mine to reach out to FedEx since I had paid them for my item. After a wait (while she apparently reached out to Fedex) she came back to say basically nothing helpful - ending each of her responses to me with "xx thanks for understanding" - there was no customer service without my pushing. I am now placing my order on Sephora for the perfume (it's 25% off there anyway) and I will be returning this item as soon as I receive it (if ever) and will not purchase from this company again

I bought Minka Dress for $545 and after following instructions on handwashing the items I found multiple holes and loosen seams. Called customer service and said they can’t do anything about it because of their policy. Customer service rep was extremely rude and didn’t want to help or listen to the complaint.

I have been a long time shopper of LSF. I purchased the Palo Americana Fleece Pullover/ American Flag sweatshirt($200) and there was piling after ONE WASH and wear. I contacted customer service and Anna replied "sorry you cut the tags off"?!! No empathy or offer to make it right. Horrible and disappointing customer service.

I ordered a dress for my daughter for an upcoming dance. I received an order number, but no shipping confirmation. I ordered the dress on Friday, September 27th. After no word from the company that my order was shipped, I emailed and called the store in Palm Beach. That's when "customer service" told me that my order was canceled and that the funds were returned to my checking account. The money HAS NOT been returned! I didn't receive any communication from Loveshackfancy that the order was canceled, it took a phone call from me to find this out!

Terrible, cheap quality material and totally overpriced. Never again.

I purchased about $3400 worth of clothing from Loveshack fancy and returned approximately $2500 worth. They confirmed receipt of the return on August 6 and I have UPS tracking to prove it. It is now September 10 and I still don't have a refund. I have filed a claim with PayPal who are investigating but at any point this company could agree a refund but have not. I cannot believe I am out approx. $2500 and have nothing to show for it. Please beware of this company.
UPDATE: I received a refund. PayPal settled the claim in my favor on 9/18 and indicated this is also what the company wanted however the length of time it took and the amount of time I had to spend providing PayPal with information and evidence was very frustrating. I will never shop directly with this company again.