Musée du Louvre Arvostelua 

Absolutely loved it here! I have gone a few times. There’s plenty to see. It’s kept clean and staff is extremely friendly.

Their online booking system urgently needs work. Tried to get a ticket to the free June 20 concert the second reservations were accepted. Was waitlisted. When I finally got to the site after a 30 minute wait, it was identical to the site I had started at. It unclear what I had to do, or whether I had been kicked off. MAKE CLEAR UP FRONT WHAT THE STEPS ARE WHEN YOU FINALLY ACCESS THE SITE AFTER WAITING HALF AN HOUR!

Dreadful experience. Arrived at 9.10 as we had timed tickets for 9.30. The Louvre was due to open at 9am but didn't open until 10.45am. We were stood in the heat for two hours alongside people who had tickets for 9am, 9.30am, 10am and beyond. Apparantly, this is a regular occurrence and not just a one off. When we eventually were given the go ahead to enter, it was heaving. Good luck with trying to view the Mona Lisa - people were packed in like sardines in a tin... It was unbearable. Such a shame as there were lots of interesting things to see.
Unfortunately, waiting outside for two hours in the heat exhausted us.

giorno 1 giugno 2026 ingresso previsto ore 10,30 e quasi mezzogiorno e non sappiamo ancora a che ora entreremo...piccolo particolare siamo in coda sotto il sole dalle 9.50 circa il nostro programma di visitare Parigi è andato a pallino e la risposta è che stanno facendo una riunione per risolvere i disguidi...sembra di essere in Italia quando non sai com risolvere un problema fai una riunione!!!

File interminabile nonostante il biglietto fatto per entrare all'orario di apertura delle 9. Hanno chiuso per riunione interna senza dire quando apriranno e se apriranno. Una scena pietosa per le migliaia di persone in attesa tutte con biglietto.

1h30 de queue à la sécurité alors que nous avions réservé pour 11h30 l'exposition de Michel Ange et Rodin . Une seule personne pour contrôler les bagages. Nous ne souhaitions pas accéder au reste du musée .
La signalétique est très mal faite . Le louvre est devenue une galerie marchande .
Autre constat : tenez vous compte des avis que l'on vous laisse? Ou continuerez vous à fonctionner ainsi?

My experience comes both as a visitor to the Louvre and as someone who currently works in museum operations in the United States.

I want to start by saying that I absolutely understand why the Louvre is considered one of the most important museums in the world. The artworks themselves are incredible and seeing them in person genuinely is a once-in-a-lifetime experience.

However, I would be lying if I said the actual visitor experience matched the prestige and reputation of the institution.

The biggest disappointment by far was the customer service and overall staff support throughout the museum. For a museum that receives millions of international visitors every year, I expected a much higher level of communication, organization, and professionalism from the staff. Only a small portion of employees seemed able to effectively communicate in English or help visitors navigate the museum properly. I’m not expecting every employee to be fully bilingual, but for an institution of this scale and international importance, basic communication and directional assistance should be a standard.

What shocked me even more was how little some staff members seemed to know about the museum itself. There were multiple moments where asking for directions to galleries, sculptures, or famous works either resulted in vague answers, confusion, or being redirected repeatedly. As someone who works in museums myself, this was honestly bizarre to experience at one of the most famous museums in the world.

Another major issue is the amount of ticket scams surrounding the Louvre online. Unfortunately, my family personally experienced this (in our case it was “Feel The City Tours” scam website). While I understand the museum itself is not responsible for third-party scam websites, the information desks were not particularly helpful in assisting visitors who had unknowingly purchased invalid tickets. Older visitors especially seem vulnerable to this problem. Even a little more guidance, compassion, or flexibility in handling these situations would go a long way in preserving goodwill toward visitors who already spent a significant amount of money and traveled internationally.

The lack of air conditioning and overall heat inside the museum also made the experience physically exhausting. If you are visiting during warmer months, especially if you are older or sensitive to heat, please prepare yourself. Between the crowds, the indoor temperatures, and the amount of walking, it can become genuinely overwhelming. Visitors from countries with stronger climate control systems may find this particularly uncomfortable.

Additional frustrations included poor Wi-Fi connectivity, inconsistent restroom maintenance, difficulty finding staff when needed, access to artworks and sections of the museums being closed for renovations to the public without prior notice to visitors on their websites, very limited access to genuinely cold drinks or iced coffee nearby during extreme heat.

Overall, I do not regret seeing the Louvre because the art itself truly is extraordinary. But the operational side of the experience did not meet the level of excellence I expected from such a globally respected institution.

My biggest advice to future visitors:
ONLY purchase tickets directly from the official Louvre website. Please be careful with third-party ticket sellers, especially if you are unfamiliar with how to identify scam sites.

And if you plan on visiting, go in fully prepared with a map, a list of the artworks you want to see, cold drink in a bag, patience, and realistic expectations.

I got f..k up.. IMPORTANT INFO

THE COMPANY IF """MY TOP TOUR"""

LOOK: GOOGLE TRANSPARENCY CENTER, THIS COMPANY SHOW VERY TRUSTY BY GOOGLE EVY BUT THE HAVE MORE THAN 100 WEBSITES WHAT SELL TICKETS 6X PRICE LIKE THE NORMAL, TRY TO LOOK FOR THE OFFICIAL SITE, THAY HAVE GOOD REVIEWS ON MY TOP TOUR... TRY TO REVIEW THERE

L’accueil est inacceptable et indigne d’un musée comme le Louvre. Je n’ai jamais vu un tel bazar dans aucun des musées visités en France et hors des frontières. Il est grandement temps de penser à améliorer l’attente, les visites, les temps de repos… J’ai beaucoup, de par ma formation, fréquenté le Louvre mais n’y vais plus que pour les expos que je ne veux pas rater. Je pense aussi qu’il est parfaitement injuste et injustifié de faire payer davantage les étrangers à l’Union Européenne.

Beware! The museum randomly closes rooms at five minutes notice. There is no way to know in advance. These include rooms with important paintings, this morning it was room 806 with Hieronymus Bosch's 'Ship of Fools.' If you are traveling from far to see specific works there is no guarantee they will be open to the public. This has been going on for months. As one of their own staff said, it's a complete scandal.

Je suis aller une fois il y a 10ans et WoW magnifique musée. On repart en mars 2026 et quel déception en 3h on avait fini beaucoup de salle était fermé les ascenseurs une catastrophe sans compter sur les gens qui son censé surveiller les salles tous je dit bien tous était sur leur téléphone personne ne surveille les salle sauf dans la salle de la joconde ou la le personnel était très gentille et pro rien à dire. Sinon déçu je pense pas y retourner

Nous sommes venus exprès avec mes 2 petits enfants, de Nantes pour voir les momies égyptiennes
Nous avions pris nos billets à l'avance ; notre déception a été très grande quand nous avons trouvé les salles fermées, faute de personnel
Cela est parfaitement inadmissible pour un des plus grands musées du monde, qui semble incapable de s'organiser !! et de prévenir
Un gardien nous a dit que cela arrivait souvent !!

Visite du 12 avril 2026, malgre la réservation en ligne, 1h30 de queue.. personne te prévient. Toilettes sales. Trop de monde, tres mal organisé et leur plan est mal fait. Dommage car il est à voir. Je n'y retournerai plus. Avant covid ce n'était pas comme ca.

To the Management of the Louvre Customer Service Team,

I am writing to you with immense frustration and deep disappointment regarding the completely unacceptable treatment my group and I received at the Louvre on March 22nd, around 13:30h. What was supposed to be a memorable cultural experience was entirely ruined by your incompetent systems and shockingly rude staff.

Despite having perfectly valid tickets, we were aggressively denied entry. The reason? All of our tickets were saved on a single mobile phone. Your staff demanded that we distribute the tickets to every single person's device before we could enter.

This absurd demand was made impossible by the fact that mobile data connection in that area is practically nonexistent, and the free Wi-Fi provided by the Louvre is absolutely awful. We were literally trapped—unable to download or send the tickets, and completely unsupported by your team.

Instead of helping us, the staff members were dismissive, uncommunicative, and incredibly disrespectful. They continuously repeated that it was "not their problem" and simply waved us away from the queue as if we were a nuisance. When I explicitly stated that I would be filing a formal complaint and asked the desk attendant for her name, she outright refused to provide it. However, I believe her name was Anne, and I was informed the manager on duty was Valerie Benot. A management team that allows this kind of hostile environment should be ashamed.

To make matters worse, this was not our only issue with your ticketing system. One of our purchases did not even have the tickets attached to the confirmation email. I was forced to wait in a completely separate queue for 30 minutes, practically begging for the tickets I had already paid for.

Time at a museum as vast as the Louvre is incredibly precious, and we had no intention of wasting ours dealing with incompetent managing staff, broken ticketing systems, and outright rudeness.

I demand a thorough explanation as to why this arbitrary and impossible ticket distribution rule was enforced when your own internet infrastructure cannot support it. Furthermore, I expect to hear exactly how you plan to compensate us for the severe distress, wasted time, and the extremely bad experience we were subjected to.

I look forward to your prompt response and a satisfactory resolution to this miserable experience.

Le 5 mars dernier,
L’accueil du service administratif est vraiment horrible.
Je suis juste passer pour faire une demande de stage et j’ai été super mal reçu.
On m’a parler mal, on me demande si j’ai ticket pour rentrer.
Et quand j’ai demandé un coup de tampon pour valider ma recherche auprès de mon organisme et ils m’ont répondu qu’on avait rien à voir avec ça ect…
Bref bien sûr, je déconseille d’aller faire un stage la-bas.

Je trouve inadmissible de pas pouvoir annuler des billets alors qu on est à l hopital . Moi je viens plus au Louvre avec une telle politique. J adore le Louvre mais si on est malade il faut pouvoir changer. Cela me force à pas acheter de billet d avance. Dommage

art ok, pas de file d'attente

accueil très désagréable qui ne donne pas envie de revenir, billet gratuit refusé sous prétexte que la date du document officiel fourni par France Travail aurait une police de caractère différente, très méprisant et réponse du service réclamation tout aussi méprisante, c'est pas parce qu'on est chômeur qu'on est voyou

Just out of principal asked if I wasn’t a European citizen, so would have to pay 11 Euro more, so didn’t bother would’ve paid 22 euro but not 33 not when at there’s so many other museums around 12-14 euro that are amazing!

Des années et des années que je visite le Louvre, et j’ai 68 ans !!!!! C’est quand même un des plus beaux musée au monde, avec des pièces magnifiques. Hélas’ la gestion catastrophique du musée, son manque d’entretien’ des fuites d’eau qui dégradent des plafonds somptueux’ de la poussière un peu partout et récemment des vols de pièces uniques, tout ça en l,espace de quelques mois est inadmissible pour un fleuron de notre patrimoine !!!!! J’ai vu au fil des années tout se dégrader au niveau gestion du musée, accueil bordélique, grèves à répétitions, employés irrespectueux. Moi qui suis un amoureux fou du Louvre, quel gâchis !!!!!!