Loganair Arvostelua 

Very disappointing. My flight got cancelled yesterday due to a fault with the plane. I was booked onto one 12 hours later. Submitted my claim for compensation and was told by Loganair that I am not entitled to compensation as I accepted a seat on the later flight, which is simply wrong. Plus their website is awful. Would never fly with them again

They cancelled my flight 20 mins before take off and now I live in Manchester airport terminal 3. Come visit me if you like

I am writing this review to express my profound disappointment with Loganair Airways' handling of my travel requirements as a passenger with a service dog.

## What Happened

Despite having all the proper documentation for my service dog, including:
•⁠ ⁠Valid service dog certification
•⁠ ⁠Advanced notification to the airline

This decision was made the Accessiblity "customer care" route. and left me unable to travel as planned on my future journey.

## Impact on Me

This refusal has caused:
•⁠ ⁠Emotional distress and anxiety
•⁠ ⁠Disruption to important personal/medical commitments

## Staff Response

The staff member(s) involved showed their attitude - lack of understanding, dismissiveness and appeared to have insufficient training and education on disability rights and service animal regulations. Despite my attempts to explain the legal requirements and show proper documentation, they remained inflexible and unhelpful.

I complete review for all airlines and protocols need to be revised to make disabled peoples lives easier not problematic and stressful when they are still trying to navigate some form of normal when society treats us like this.

Their baggage handlers severely damaged my suitcase to the extent that I need to purchase a new one. They refused to compensate me.

What a delight it is to work in customer support nowdays! Just answer "Thank you for your email" and "I am sorry we cannot be of any more assistance". No investigation, no deepdive. Just automatic answer and that's all. Dream job!

The case.

On the 22nd of February, 2025 booked on Loganair official website a connecting flight from Jersey to Isle of Man via Birmingham.

The date of the flights was 23rd of April 2025.
Flight 1 - Jersey - Birmingham - sold as LM2262, but operated by Blue Islands Airlines as SI2262.
- 02:50 minutes layover
Flight 2 - Birmingham - Isle of Man - LM638 - Birmingham - Isle of Man

My first flight was heavily delayed and I arrived at the time of departure of Isle of Man flight. Of course, nobody from the ground or online support staff cared about that. Do you know that if you buy an official connecting flight - it really doesn't matter? You will just miss the flight with no options of help.

And even if you dare to ask for a refund - nothing. It is Blue Islands fault. Yeah, maybe it is. But maybe you, as an airline and legal entity can care about your customers? Ask them? Help with your enquiry? I am 100% sure you have a contract signed for the codeshare and all the rules and who helps who.

And I also missed my Isle of Man- Edinburgh flight. I asked for the refund. I even cancelled my check in. But there is no answer. Oh, but I got 2 e-mails about how was my flight. Felt like a spit in the face.

Maybe, Loganair are good (want to try them later this year), but if they have a codeshare- be sure to skip that.

Thank you!

Diabolical company to fly with .
Flight from Manchester to Kirkwall which is supposed to be their new offering of a “direct flight” they don’t tell you anywhere it’s landing in Inverness or Aberdeen . Not the main concern that they’re not transparent with this .
Flight to Inverness was available but not onward to Kirkwall . And they’ve offered us “land transport” - to an island ??? Ended up with a 10 hour delay after being diverted to Aberdeen and more waiting . They have just flatly turned down request for compensation . No explanation what they based their decision on . I am battling it out with them as told by lots of islanders they just knock them back regardless of if they’re at fault - their customer service is diabolical. During and post flight .
They’ve got captive market as nobody else flies to the islands . Sort your crap out Logan air you are a joke airline

We flew with Logan air flight from Aberdeen to Dublin flight LM00. Our flight attendant was Richard and we can’t praise him enough. We have two young children aged 2 and 10 months. He was so good with them both. Let our 2 year old up to see the pilot, he was so helpful with all our bags and very friendly. He also gave our 2 year old a tour of the plane. We would choose Logan air again for sure because of this.

I have flown with Loganair a few times now between Southampton - Newcastle, as I work down South and have family up North. Always a nice experience with the crew, and always on-time for me. Never had any issues. One star down as can be a little pricey, but overall a good airline.

Well I thoroughly enjoyed the flights, aircraft were comfortable and I for one liked the flight - felt like proper flying. Crew were friendly and helpful and on a short flight got tea and biscuits-which is more than BA do! However......I had been forewarned that my luggage might not travel with me and sure enough, it spent time alone in Aberdeen. Thing is, everyone I recounted this to had similar, and much worse, stories. Luggage missing seems to be a regular occurrence. How can Loganair think this looks good for them? Ah yes. They have no real competition so think it doesn't matter to distress their customers. Shame, because all else was good.

I see a few bad 1 star reviews and can’t disagree more.
16 April 2025 I flew from Southampton to Newcastle with Loganair, alone with my 4 year old son. My son hasn’t flown before and we are going on holiday next month so I thought to our normal visit to see our grandparents in Newcastle, I’d fly with him for a taster flight as it’s short.
He enjoyed the flight to begin with but unfortunately due to weather issues, we couldn’t land straight away and had to keep circling the airport, dropping down to try & land and then come back up again due to no visibility.
My son was getting quite stressed due to this, especially with the pressure in his ears at the last 30 minutes.
He eventually vomited everywhere due to the stress.
I got quite anxious due to being alone and normally not able to deal with vomit, without vomiting myself!
We had an amazing flight attendant, named Robert. He was our hero from start to finish.
He helped me by giving me loads of wipes, tissues, sick bags & plastic bags. He said he couldn’t help more due to the plane trying to land and him having to take his seat for obvious safety reasons, but he kept coming back to check everything was ok from landing failures.
I honestly don’t know if I’d been able to deal as calmly as I had if he hadn’t helped the way he did.
Once we eventually landed & everyone had exited the plane Robert came over and helped, reassuring us not to rush & we had plenty of time (even though we know we didn’t!) just to try and help with how anxious I was. He stood infront of me with his back to us so no one could see when I got my son changed.

Robert, thank you so much from the bottom of our hearts for making our first flight that was stressful with worry on why we couldn’t land, to the vomiting.

Late again. Always late. Crap airline. I really wish I had other options but am stuck with using these useless gits.

My experience of Logan Air is they are a shambles and simply not fit to run an airline. Long story short - flight cancelled, no communication for hours, finally given bags back several hours later, no advice or help about rebooking, and not even one email about the flight having been cancelled. And when we rebooked independently, our bags got removed from the flight due to weight issues (i.e not baggage handling). Maybe they are OK when everything works, but when they need a plan B they were worse than useless. Avoid at all costs

They had to cancel our flight due to weather so they put us up in a hotel. They told us we'd get a family room as there were 3 of us. We get to the hotel and they tell us they dont have any family rooms. Unless it was their first day, how do ground staff not know that?
Anyway, they booked us onto a new flight in 2 days time but told us they would try to get us onto the next days flight. They took our number and told us they would call to update us. The next day we went over to ask as we hadn't heard anything. We were told our flight left an hour ago. We weren't told we were even on the flight. The worst thing though was three separate members of staff telling us that it must be our fault as we would have been told, even after assuring them that we hadn't. I bumped into another couple in the hotel, and they had the same experience, put them onto a new flight but didnt tell them. Finally got home on Christmas eve.

I fly with Loganair regularly and the staff are always friendly. Everything that's within Loganair's control is well run, and there really isn't anything they can do about delays etc.  I've flown with them a lot and haven't had a huge number of delays anyway.

I enjoy flying with Loganair because their routes give you a good alternative to travelling by train. You get a free snack and drink on board too.

It seems like most of the negative reviews on here apply equally to any other airline. As a frequent flyer with this airline I would definitely recommend Loganair.

They must have zero employees in their IT department. Carrier pigeon is more tech savvy than the app. Everything about their tech - boarding passes, inputting card details, retrieving bookings, it’s almost like they designed them to be counter intuitive. But that’s paying them a compliment in that it works someway, the app just don’t work. Flew regularly with them for convenience despite the much higher price point. Never again

We travelled with a pram which was checked at the gate. When I went to retrieve the pram upon landing, I watched the baggage handler drop the pram from a height directly on the concrete, this has caused significant damage to the pram which was in pristine condition. The baggage handler just left it at my feet while I was holding my baby, didn’t apologise and walked away. We contacted a LoganAir about the incident, they took weeks to respond and refused to provide any compensation for the damage caused due to their lack of care and attention. I would avoid travelling with this airline, particularly with safety equipment such as car seats or prams as they clearly do not take reasonable care.

I run a couple of companies in Aberdeen in Dyce and the City Centre. I like to mix up travel between rail and air. I can deal with the delayed flights but rude air hostesses is just unacceptable. After a long hard week passengers do not need the type of attitude you will find from those looking after your comfort (but primarily your safety!). Does air travel have to descend to this.

Having enjoyed BMI and BA (Logan still use those old planes - for how much longer without having serious maintenance issues?), the Man-ABZ route started to go downhill with Flybe as they tried to stay afloat by milking passengers. I can only say we seem to be reaching the end of that long downward spiral on this route. Come back EasyJet (never thought I’d say that!)

Submitted a formal complaint on 1st January and have been very patient in waiting for a response within their stated 28 day response period. My complaint reference is 313921 - can you please do me the courtesy of responding and dealing with my complaint and compensation claim by email. Logainair has already cost me over £200 in getting to my destination after a cancelled flight along with a 10 hour delay in arrival and several hours submitting a complaint and following up.

DO NOT BOOK with them through their website.
We booked a flight via Loganair website, not realising it was through eDreams. We had confirmation of both our outgoing and incoming flights then all of a sudden the outgoing flight said "Failed" but with no explanation or reason. It left us very confused as it said "your booking is partially confirmed". Tried contacting them via email for an explanation and to find out if our flight was booked or not. We only had confirmation from another airline (very confusing) the return flight was booked but not the outgoing flight. Utterly ridiculous. Then we were confused about the prime membership, we didn't want a membership, just our 2 flights which we paid for IN FULL. Then they said they'll send us a refund, but didn't know what the refund was for. After trying to sort this online for over 4 hours we rang them, which was awful as we couldn't understand what they (2 different people) were saying because their English was not good. Then the price on Loganair website suddenly shot up, which made us think they made an error and they cancelled our outgoing flight.We were worried our outgoing flight wasn't booked so had to book it again via the other airline direct. It wasn't our fault. What a mess and complete waste of our time. NEVER AGAIN .. STAY WELL CLEAR.

Awful airlines. Lies and really poor service.