Lil Tracker Arvostelua 

66
TrustScore 4/5 tähteä

4,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

We have been with this company since 2019 and have loved the product....however where they shine is their customer service. They are incredibly responsive to inquiries and are look out for their cust... Näytä lisää

Saanut 5/5 tähteä

Customer service is amazing. I've had multiple questions after purchasing the watch and they have always been so quick to get back to me. Even calling when it required more back and forth technical he... Näytä lisää

Saanut 1/5 tähteä

I paid the premium price for their Kids tracker watches because I thought this was a high-quality Canadian-made (or at least designed) and managed product. It was not. It's the same Chinese watch t... Näytä lisää

Saanut 5/5 tähteä

Lil watch Life saving for me and my dementia mother. I can continue my life and same time provide care. Costumer service HUMAN PERSON not answering mashing robot ! They heaping very patiently... Näytä lisää

Yrityksen tiedot

  1. GPS-laitteiden toimittaja
  2. Sähköyhtiö
  3. Lääketieteellisten laitteiden toimittaja
  4. Turvajärjestelmien toimittaja
  5. Tietoliikennelaitetoimittaja
  6. Televiestintä

Yrityksen kirjoittama

Lil Tracker helps families stay connected with children, seniors, and loved ones who need extra support. We offer GPS watches and pendants with location tracking, SOS alerts, two-way calling, messaging, video calling, reminders, geofencing, and caregiver app access. Whether your child is at school, camp, or out playing, or your parent is taking a walk or living independently, Lil Tracker helps you stay connected, respond quickly, and have more peace of mind when it matters most.


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

66 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 25 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,2

Kaikki arvostelut

(66)

19 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great product

Great product! Easy to use and good service! Would recommend for families who aren’t ready to get a cell phone for their kid

15. heinäkuuta 2023
Oma-aloitteinen arvostelu
Lil Tracker-logo

Vastaus yritykseltä Lil Tracker

Thank you so much for your positive feedback! We're thrilled to hear that you find our product easy to use and that you've had a good experience with our service.

Saanut 1/5 tähteä

Cheap Chinese watch sold at a premium price

I paid the premium price for their Kids tracker watches because I thought this was a high-quality Canadian-made (or at least designed) and managed product.
It was not. It's the same Chinese watch that you can buy on Amazon for half the price, made by chinagpstracker.cc
Lil Tracker doesn't even have their own app. You need to download the generic app called SeTracker2, which stands at 2.5 stars, with hundreds of users complaining about even the basic functionality.
Such a disappointment.

3. toukokuuta 2023
Saanut 5/5 tähteä

Great product for younger tweens and…

Great product for younger tweens and their parents. Customer Service has been very helpful!

12. toukokuuta 2023
Oma-aloitteinen arvostelu
Lil Tracker-logo

Vastaus yritykseltä Lil Tracker

We're delighted to hear that you're enjoying our product and that our customer service team has been helpful to you!

Saanut 5/5 tähteä

Just Fantastic!

Fantastic customer service and very quick to respond. They offer such great products for the entire family with convenience and quality. Would buy again!

17. tammikuuta 2023
Oma-aloitteinen arvostelu
Lil Tracker-logo

Vastaus yritykseltä Lil Tracker

Thank you for your wonderful feedback! We appreciate your support and look forward to serving you again in the future.

Saanut 5/5 tähteä

Great product and support

We have had great support from Lil tracker! They have helped us on a number of occasions. We love the product as do our kids.
We highly recommend lil tracker!

20. tammikuuta 2023
Oma-aloitteinen arvostelu
Lil Tracker-logo

Vastaus yritykseltä Lil Tracker

Thank you so much for your kind words! Your satisfaction is our top priority, and we're always here to assist you whenever you need us.

Saanut 1/5 tähteä

The kids gps watch does not work

The kids gps watch does not work. The gps location is always wrong, the sound guardian rarely works, and the app has adds you have to pay to be removed. I am so disappointed with this purchase. My other child has a different watch brand that is way more efficient. I reached out to customer service and have not heard back.

12. tammikuuta 2023
Oma-aloitteinen arvostelu
Lil Tracker-logo

Vastaus yritykseltä Lil Tracker

Hello Solymar,

Thank you for taking the time to share your thoughts about your experience with Lil Tracker. We take all feedback and comments very seriously as we strive to satisfy all of our customers.

We want to note that we reached out via telephone and email to the contact information we have in your customer account on both Friday, January 13th, 2023, as well as Tuesday, January 17th, 2023, in an attempt to resolve the mentioned concerns. Please be assured that our devices work as promised, and we are proud of both our devices and our quality of customer service.

We're sorry to learn that you're unhappy with your purchase, but we're very hopeful and eager to assist you in order to turn this into a positive experience. You can always reach out to us at 1-866-683-6270 or at support@liltracker.com and we look forward to assisting you and to finding a satisfactory resolution.

Saanut 5/5 tähteä

Amazing health Tracker!

I use the Lil Heath Tracker every day. I find it better than Apple Watch (I have both) for fitness and sleep tracking. Easy to use and a better product than apple. Highly recommend, especially for the price.

30. joulukuuta 2022
Oma-aloitteinen arvostelu
Lil Tracker-logo

Vastaus yritykseltä Lil Tracker

We're thrilled to hear that you're finding our Health Tracker so beneficial for your daily fitness and sleep tracking needs! Thank you for your glowing recommendation, and we're honoured to be compared favourably to other leading brands. If you have any questions or need further assistance, don't hesitate to reach out.

Saanut 5/5 tähteä

The device works very well and the…

The device works very well and the customer service is excellent. Highly recommend this product.

12. joulukuuta 2022
Oma-aloitteinen arvostelu
Lil Tracker-logo

Vastaus yritykseltä Lil Tracker

We're delighted to hear that you're satisfied with the performance of our device and our customer service! Thank you for recommending our product. If you ever need further assistance or have any questions, feel free to reach out to us.

Saanut 5/5 tähteä

The watches are a lifesaver for parents…

The watches are a lifesaver for parents who have kids who are starting to become more independent. I love that they are easy to use, have a GPS tracker and that my kids don't need an expensive smartphone to keep in touch with us.
And customer service is great too!

21. marraskuuta 2022
Oma-aloitteinen arvostelu
Lil Tracker-logo

Vastaus yritykseltä Lil Tracker

We're thrilled to hear that Lil Tracker watches have been a lifesaver for you and your family! Providing peace of mind while keeping kids safe and connected is what we strive for. Thank you for your kind words about our product and customer service. If you ever need assistance, don't hesitate to reach out.

Saanut 5/5 tähteä

Lil tracker is one of the best services…

Lil tracker is one of the best services around. I can locate my kids without any issues. Highly recommend

13. lokakuuta 2022
Oma-aloitteinen arvostelu
Lil Tracker-logo

Vastaus yritykseltä Lil Tracker

We're delighted to hear that you're happy with our service and that you find locating your kids easy with Lil Tracker! Thank you for your recommendation, and please don't hesitate to reach out if you need any assistance in the future.

Saanut 5/5 tähteä

I bought 2 of the kids 4G LTE watches

I bought 2 of the kids 4G LTE watches, one for my 6 year old daughter and the other for my 5 year old son, I bought them because I worry about them and wanted to be able to help them if needed, I wasn't sure these were going to work so well, but it was worth the try. My wife and I have been pleasantly surprised, at just how well they work not only as a tracker but as a phone, my son called my wife almost immediately upon leaving the house. My wife picked up the phone and heard my son screaming "The turkey is attacking me" what is funny to us now could have been a lot worse for my son had he not been able to get help. So not only were we pleased with the fact that he was able to use the watch perfectly but that the watch without flaw followed through. The kids just love them, of course we have made ground rules they must follow while in school but outside of that. They call each other in the yard playing games and because we can choose 10 number they can call, their grandparents now get random calls.

The only tricky parts I encountered. 1. Was the sim card I bought with the watch, it didn't work for me as that provider didn't have very good coverage in my area. So a very quick visit to a local provider and vola, works great. Very easy to set up and very easy for kids to use.

2. The app. I've done alot of research and this app is still the best. But you need to be alittl patient when locating, because it decides on its own to use GPS, WiFi, and LBS. The most accurate being GPS second WiFi and the worst LBS. Sometimes it goes in to LBS because maybe the other 2 aren't available, (we live in the country ) probably not a huge issue in cities. And it gets lost. But when it bounces back its bang on.

And everything else about the app is awesome.

So glad we found these watches and the customer service has been so amazing and shipping from Quebec to Alberta only took 5 days. Thumbs up

16. syyskuuta 2022
Oma-aloitteinen arvostelu
Lil Tracker-logo

Vastaus yritykseltä Lil Tracker

Thank you so much for sharing your experience with us! It's heartwarming to know that the watches worked flawlessly when your son needed help, and we're grateful for the trust you've placed in us.
Thank you again for choosing Lil Tracker, and please don't hesitate to reach out if you have any further questions or need assistance. Your satisfaction is our priority, and we're here to help in any way we can.

Thumbs up to you and your family for making the most of our products!

Saanut 4/5 tähteä

A must for worried parents

I bought two watches they work well, i'll be ordering another one shortly. Would recommand.

19. elokuuta 2022
Oma-aloitteinen arvostelu
Lil Tracker-logo

Vastaus yritykseltä Lil Tracker

Thank you for your feedback and for choosing Lil Tracker! We're thrilled to hear that you're satisfied with your purchase and that the watches are working well for you. We appreciate your recommendation and look forward to serving you again soon.

Saanut 1/5 tähteä

Waste of Money! Stay Away

I purchased this for my nephew for his birthday and it completely didn't work. I called customer service to advise that the watch was reporting the completely wrong location and it was brutal to even get ahold of someone there when I did speak with someone they were very rude. They were not able to fix the issue and I've spent $350 on a watch that doesn't work. Avoid at all costs.

20. heinäkuuta 2022
Oma-aloitteinen arvostelu
Lil Tracker-logo

Vastaus yritykseltä Lil Tracker

We're truly sorry to hear about your experience with our product and customer service. This is not the level of service we strive to provide, and we apologize for any frustration or inconvenience this has caused you.
We sincerely apologize for any rudeness you may have encountered during your interaction with our team. We aim to provide courteous and helpful assistance to all our customers, and we regret that this was not your experience.
We reached out to you on July 29th, 2022 and again on August 17th, 2022, and have taken measures to assist, however, we haven't heard back. Please reach out to us directly so that we can work to resolve this matter and regain your trust in our product and service.

Saanut 5/5 tähteä

They say they love to do support and they aren't kidding.

They say they love to do support, and they aren't kidding! Joya knew the products inside out and was able to talk me through absolutely everything I needed to know in a single phone call. The communication was speedy and follow-up rock solid. A pleasure to deal with these lovely folks.

5. kesäkuuta 2022
Oma-aloitteinen arvostelu
Lil Tracker-logo

Vastaus yritykseltä Lil Tracker

Thank you so much for your kind words! We're thrilled to hear that Joya provided you with exceptional support and made sure all your questions were answered during your phone call. Our team takes pride in knowing our products inside and out so that we can provide the best assistance possible to our customers.
It's fantastic to hear that the communication was speedy and that you felt supported throughout the process. We believe in providing rock-solid follow-up to ensure that all your needs are met.
We truly appreciate your feedback and are grateful for the opportunity to assist you. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help!

Saanut 5/5 tähteä

Great product even better customer support

bought two of these watches for my children. I found the set up a bit tricky but Joya in customer care was absolutley amazing in getting the watches up and running for me. Joya provided the best customer service I have experienced in a very long time. I am extremely happy with the watches. Good quality and have all the features I was looking for (my kids think they are pretty fun too). Would highly recommend these watches for any parent.

24. maaliskuuta 2022
Oma-aloitteinen arvostelu
Lil Tracker-logo

Vastaus yritykseltä Lil Tracker

Thank you so much for your feedback, Melissa! We're thrilled to hear that you're happy with your purchase of two watches for your children and that Joya provided exceptional customer service to assist you with the setup.

Our team is dedicated to ensuring that our customers have a seamless experience with our products, and it's wonderful to hear that Joya went above and beyond to get the watches up and running for you.

We're delighted that you find the watches to be of good quality and that they have all the features you were looking for. It's great to know that your kids are enjoying them too!

Thank you for recommending our watches to other parents. We truly appreciate your support and look forward to continuing to serve you and your family in the future.

Saanut 5/5 tähteä

My experience with Lil Tracker and…

My experience with Lil Tracker and customer service Jonathan Boyd has been nothing short of amazing. This man went out of his way on more than one occasion to make sure I was completely satisfied with my purchase and walked me through setting the watch up.

My grandson loves his watch and I am at peace of mind knowing I can locate him at any given time.

Thanks again Jonathan for all your help. You rock!!!

Melinda

28. helmikuuta 2022
Oma-aloitteinen arvostelu
Lil Tracker-logo

Vastaus yritykseltä Lil Tracker

Thank you so much for sharing your wonderful experience with Lil Tracker and with Jonathan! We're thrilled to hear that Jonathan went above and beyond to ensure your complete satisfaction with your purchase and that he provided excellent support in setting up the watch.

It's fantastic to know that your grandson loves his watch and that it brings you peace of mind knowing that you can locate him whenever needed. Our team is dedicated to providing top-notch service and products that meet your needs and exceed your expectations.

We'll be sure to pass along your kind words to Jonathan and the rest of our team. Thank you for choosing Lil Tracker, and we look forward to continuing to serve you and your family in the future.

Saanut 5/5 tähteä

Best kids GPS on the market

I haven't found any trackers out there for kids that have EVERYTHING that Lil Tracker offers. This is by far the best product and service for your buck. First of all, the watches are sharp-looking at my kids like to wear them. They come with a bunch of screens that the kids can easily navigate. My oldest likes to call me from her watch to voice-chat, especially when showing off to friends:) My youngest loves the Steps tracker and we often find her running around in the house and then stopping to check her watch! The app itself wasn't my favorite when I first signed up, because I've seen more user-friendly apps with other trackers and was hoping it would be better. But I've been told the app is going to be totally made over in the coming months, and then I think this product will be perfect. My most used feature is calling in to the watch (without the kids knowing) and listening to their surroundings. Once I hear them laughing and having fun, I can be sure they are okay when out of sight. Even better than the watch features is the customer service. I've been using Lil Tracker devices for a few years and the staff know me by name and have called me to check in and let me know about deals (including free months on my membership) and have gotten a hold of me right away when I've emailed a question or concern. I have one child that is special needs and a runner. This watch has been a God-send for our family and for the school - who can also be individually added as care-givers. The map pinpoints her exact location. The battery lasts all day and sometimes a couple days, depending how often they play with it. Oh! Another thing that I find handy is that I can set time frames for the watch to be "locked" and they cannot play with it or make calls (other than SOS) and I use this during school hours. I have recommended this watch to many other families, especially those with special needs kids. We used to have a tracker (I won't name which one) that had a "better" app, but it was double the price and had limited features beyond the tracking. Also it was a lot bigger, needed to be affixed to the child's clothing, and was not water resistant. I've been waiting for a pet tracker to come out.. because I trust this company with my family's safety! They've proven to be reliable and kind of make us feel like family. I'm telling you, once you're able to track your most precious little family members, it's pretty hard to imagine ever being without the Lil Tracker in your life. Well worth the cost.

24. helmikuuta 2022
Oma-aloitteinen arvostelu
Lil Tracker-logo

Vastaus yritykseltä Lil Tracker

Thank you so much for sharing your wonderful experience with Lil Tracker! We're delighted to hear that our product has become an essential part of your family's safety and peace of mind. It's fantastic to know that our watch offers everything you need. We're thrilled that our customer service team has provided you with excellent support and that you appreciate the personalized attention and special deals we offer.

We understand the importance of providing a reliable and user-friendly app, and we're excited to announce that a complete app makeover is in the works to enhance your experience even further. Your feedback is invaluable to us, and we're committed to continuously improving our products and services to meet your needs.

Thank you for recommending Lil Tracker to other families, especially those with special needs children. We're honoured to be a trusted part of your family's safety measures, and we're dedicated to delivering reliable and high-quality products that you can depend on.

We appreciate your loyalty and support, and we look forward to continuing to serve you and your family for years to come.

Saanut 5/5 tähteä

Joya T from Lil Tracker Support Team…

Joya T from Lil Tracker Support Team has been so helpful. It made me feel the company cares for its customers with utmost care and respect.
My kids watch got damaged in water and Joya T walked me through all options to recover the watch and when that it not work offered me warranty options for a replacement. Amazing support team member you have LILTRACKERS!!!

24. helmikuuta 2022
Oma-aloitteinen arvostelu
Lil Tracker-logo

Vastaus yritykseltä Lil Tracker

We're thrilled to hear about your positive experience with Joya from our support team! Providing exceptional service and ensuring our customers feel valued is always our priority. We're glad Joya could assist you with the options available for your damaged watch and explore warranty options for a replacement. Thank you for your kind words and for choosing Lil Tracker. If you ever need further assistance, don't hesitate to reach out to us.

Saanut 1/5 tähteä

Disappointment

I am giving one star only because I can’t give zero. I bought two Lil Tracker watches for Christmas presents. On Christmas Day, I tried to set up the watches and was unable to get them to work. Lil tracker was closed until after the New Year. I called and left a message with Lil tracker. We had several calls and emails back and forth. For nearly a month, I tried to get the watches to work. We receive delivery of these watches December 20, 2021. I had emailed Adam, on January 21, 2022 that I wanted to return these watches because of the frustration of trying to get them set up. We talked on the phone and he told me that it was past the 30 day return period. I understand it was past the 30 day return, but they were also closed from Christmas to New Year’s Day which I don’t think should’ve counted in the 30 day time period.
On top of the watches not working the app is terrible. Every time you open it there is an ad every time you switch the screen there is a different ad. You have to pay so that you can use the app without ads.
I had purchased the Sim cards from Speed Talk which Lil Tracker recommended. I also contacted Speed Talk several times trying to get the watches to work.
I am very disappointed that Lil Tracker does not stand behind their product.

27. tammikuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Not a reliable device.

The watch works as a watch. However, it is an unreliable device to track your children. Many times I was unable to locate/contact my child. I strongly urge parents to not use this device as any means of communication with or tracking your child.

23. lokakuuta 2021
Oma-aloitteinen arvostelu

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