Lepetexpress Arvostelua 324

The worst service I’ve ever experienced! Avoid at all costs!!! If you don’t want your holiday ruined! The euro tunnel was 5 hours delayed. On Le shuttle’s screen it says you can apply for compensation, and the staff at the customer service on site also said customers can get a full refund for the outbound ticket, but the owner of this le pet express, Brenda, told me that’s their tickets, not my tickets, lol, and I got no compensation at all!

When I asked for help, she, Breda was being really rude and refused to offer any advice and even threatened me to call security when I was trying to ask her on the phone to check if there’s any other option. The driver just left me and my dog in the middle of the car park. When I called their number to find the van, she refused to take my call! Multiple times!! The most unreliable, disgusting and disrespectful services I’ve ever had!

I missed my two train journeys to Paris, then to Geneva and had to book a hotel in Paris and wasted my hotel in Geneva. Money is not the biggest issue, it’s the disgusting rude behavior Brenda had towards customers.

5 stars – better than I imagined!
Yesterday, May 2nd, I travelled from France to the UK with my cat, and honestly, everything went way better than I ever expected. I had read a few negative comments beforehand and was a bit nervous, but the whole experience turned out to be absolutely amazing.

I was picked up exactly at the agreed time and place – not even a minute late! Our driver was fantastic – super friendly, funny (in a great way!), and incredibly helpful. He didn’t just drive us safely, he also kept us entertained the whole way, making the journey feel much shorter and more relaxed. It really felt like he was not just a driver, but also a great companion for the trip.

He gave us lots of useful tips and made sure both me and my cat felt comfortable the entire time. He drove very calmly and carefully, clearly prioritising the comfort and safety of the animals on board.

I couldn’t be happier with the service – it truly deserves 5 stars. Thank you for making a potentially stressful journey so smooth and pleasant!

Martyna.

I don't have enough fingers now to count the times my dog Oscar and I have travelled with Le Pet Express and Brenda. Each time we had a stress free experience. They are extremely well organised and professional. Oscar has always been well taken care off. It is a long journey to travel with a dog between France and UK but Le Pet Express makes it a great experience.

Wonderful!! Super knowledgeable and professional, thank you so much!!! Hope to see and use your services in future for any other cats!! Was a painless experience with your help and skills! Make sure you have all your pets papers (She will walk you through every step via email!!) otherwise you might have a huge problem at the border like other passengers did who refused to listen to her...
Shes wonderful and her services are excellent!!

Brenda owns the company and drives the van and is the person you want to trust to make sure your travel with your pet goes smoothly between France and the UK. She will help ensure all of your documents are executed properly if you send them ahead of time and treats her job VERY seriously because she understands the importance of the task to YOU. This requires equal parts effort from you and her to aid a full bus of travelers at once. Do not mistake intensity for anything other than care in ensuring a job well done!

Lepetexpress offers a fantastic service for anyone traveling with pets across the Channel. The experience was smooth and hassle-free, thanks to their well-organized and professional approach. The seats were comfortable, and the minibus was clean and equipped for both pets and owners. Both Brenda and the driver were incredibly helpful, guiding us through all necessary checks and ensuring everything was in order. It's good value for money considering the limited options for traveling with pets. I highly recommend staying in Calais overnight to avoid any last-minute issues. Overall, a reliable and stress-free service that I would definitely use again. 4 stars!

This is by far one of the most amazing service provider I have ever used. Not only to travel with my dog but in general! Brenda and the team keeps you updated during the trip, they help you with all the documents and make sure there is no hiccup along the way. Honestly is a no brainer if you are looking into ways to cross the border with your pet. I have used this company several times and everytime we feel taken care of by the most professional team.

I took the pet express with my pug back to Uk, Sean was my driver from france to uk, I I could rate it higher I would top service best way to bring your fur baby to and from UK 100 percent recommed

I had a wonderful journey back to UK with my pet from France thanks to Le Pet Express.
After learning I could not go back with my pet to UK by plane, the world has stopped. I was contacting various travel agents, British embassy and trying to get my head around how to return home with my cat. Likely I came across on internet Le Pet Express service after talking to Brenda she put my mind to rest. I booking the journey with them and Brenda checked my pet documents pointing out what needs to be amended. The driver was very friendly and helpful. It went way better than I expected. Thanks to Le Pet Express team for a great job that you are doing !

I don’t usually write long reviews, but I thought this one might help others.

Overall a great experience with this company. The driver was obviously very knowledgeable and provided step by step updates as the process progressed, as well as giving ample opportunity for the pets to come out of their cages for a drink/walk as needed. There was also a stop close to the border so that we could grab a coffee etc. while we waited for our train number to appear for customs processing.

I travelled with a dog from France to the UK, with 4 other pet owners. The van can take up to 5 people, and appeared to have 6 medium sized cages to take the animals right next to the owners seat, with space just above for bags, all well secured.

The Frethun railway station where pickup occurs is very quiet, with no food/drinks available other than vending machines. If you arrive early you might think you’re in the wrong place!

For people used to crossing the previous land borders between European countries the process of actually crossing should be relatively familiar with 2xpolice and 2xcustoms checks all occurring before boarding the train. There is also an additional check of animal paperwork prior to getting to police/customs checks. I had a uk animal health certificate, and the check was relatively straightforward, but I had a 10min wait in a queue before getting to the actual check (I’m not sure how busy it is usually). Paperwork is looked at, and you’re asked to scan the pets microchip yourself with the reader handed to you. If the paperwork is in order it seemed to take only a few mins, but while waiting in the queue there were at least 3 separate groups arguing about deficiencies in the paperwork they had, so use Brenda’s knowledge to check your travel documents beforehand!

If taking a dog on this route, my suggestion is that you perform the tapeworm treatment required as late as possible, while making sure you take into account the min 24hr period prior to crossing. I had a flight delay so travelled across a day later than planned, and channel train bookings are also sometimes cancelled - there were people in front of us who were turned away due to a train cancellation meaning that they had to come back the next day with potentially expired certification. These sorts of delays could mean you’re travelling later than planned. I’d suggest that the actual tapeworm treatment window should be between 1 to 3 days before travelling to be certain.

Arrival at Ashford was straightforward, with drop-off right in front of the building. We arrived within the 6:00-6:30UK time window advised by Brenda by email.

The vehicle itself was modern and very clean, with cages/seats etc all good/better than expected. The driver advised that they were planning on increasing number of vans in the coming months to 3, with more crossing times available.

Overall an excellent experience.

I wanted to take a moment to express my sincere gratitude and say a huge thank you to the owner of the business and our driver that day. They were professional and efficient from start to finish. My cat is safely back home and couldn't be happier.
Best regards,
Theo

Excellent professional service from Brenda and the team.

I had THE BEST experience with the service. I’m so grateful this exists and it couldn’t be easier. Super comfortable seat, very clean and everything went very smoothly.
I highly recommend NOT travelling from Paris to Calais the same day to avoid any train cancellations/issues (trust me, I went through it and it wasn’t fun). Stay in Calais for the night and have plenty of time the day off to get to the station where the driver will meet you. Lovely service and will definitely book again for the next time I take my doggie with me abroad!

I cannot speak highly enough of Brenda and LePetExpress. The two of us brought our dog across from London to Paris for holiday and back and the entire process went so smoothly from booking, the pre check of documentations, the pick up, the shuttle experience, and the drop off. Brenda and her team are highly communicative, transparent, organized, and professional particularly through the process of registration, documents, customs, etc that is genuinely confusing without their experience.

On one of the legs we ran into some hurdles with documentation and Brenda was such an incredible resource and partner as we navigated through it successfully. We were so grateful for her depth of knowledge, patience, comradery, and support.

This is an amazing service and would highly recommend to everyone.

Pet Express offers a great service and one of very few possibilities to get over the channel as a foot passenger with your pet. The driver was very friendly and helpful and drove a clean minibus.
I had problems at the pet reception centre in Calais and was fortunately able to get a place on the service for the following day at a good discount.
Please make sure your pet passport is not missing one single detail! The Eurotunnel staff are pedantic.
Mine, despite being absolutely up to date with vaccines, worming treatment etc. chip corresponding to the same dog and being the same passport we have travelled on regularly for the last 9 years, they insisted on the vets’ address page which was missing so this involved an expensive, cash only visit to the vet and another night in a hotel.
Despite these problems with Eurotunnel, Pet Express did everything they could to help rectify them.

I was so impressed with this service, great communication and Brenda was so helpful when I had a problem before setting off. The bus is clean, comfortable and well-equipped for both pet and owner. Barry, our driver, was helpful and friendly, he made sure we had the right documents and guided us through the Eurotunnel checks. I also think its good value for money given there are limited options to get your pet across the channel if you don't want to drive yourself.

I was very grateful for their help to take my puppy to France, and will use their service again.

Thank you!

All went very well. Service was punctual, easy to find, very friendly and overall very helpful - can absolutely recommend.

Really great and reasonably priced service. They collected us, kept us updated of any tunnel delays and the whole process from booking to drop off was really smooth. We will definitely use them next time we travel.

What a wonderful service. Brenda made everything easy for us pick and transfer to Calais so stress free. Wish I'd known about it earlier will definitely use it again.... infact already booked for September !

Brenda and Sean are the sweetest! They helped me and my doggy go back home on time , although there's been some obstacles along the way. Don't worry if you've never travelled with your furry friend before , you're in good hands !