It is helpful. I am not qualified in this field so I appreciate the explanation I layman’s terms . When all the info was not disclosed when the property was purchased .. thank you for your help .. R... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Given lots of advice from a very knowledgable , polite , young man . However , there was to be a follow up email from him to confirm our conversation . Still waiting , hence only 4 stars .
Yritys on vastannut
Well it was a bad line and I could not hear the agent very well a lot of the time. I did take the advice that I was given and sent my letter to a joint Freeholder who has been totally ignoring my requ... Näytä lisää
Yritys on vastannut
The arranged call was on time as agreed. Kemi was superb, very professional, introduced herself and put me at ease straight away. She asked pertinent questions which enabled her to provide the advice... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Yhteystiedot
2 Marsham Street, SW1P 4DF, London, Yhdistynyt kuningaskunta
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
4,0
Hyvä
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
They were helpful but the line wasnt…
They were helpful but the line wasnt very clear and kept cracking up so was very hard to understand but have done what they suggested and am waiting to hear back from shp and the council.
25. heinäkuuta 2026
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the advice helpful, and we’re sorry the call quality made it difficult to understand. We appreciate your feedback and hope the suggested next steps help you move things forward.
Very friendly and professional service.
21. heinäkuuta 2026
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you found our service friendly and professional.
Lacked real support to landlord issues
20. heinäkuuta 2026
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for your feedback, Rakesh. We’re sorry to hear that you felt the support provided did not fully address your issues. We appreciate you taking the time to share this and will use your comments to help improve our service.
Lease extension
Thank you for explaining the processes of lease extension to me clearly. The lady who spoke to me was very good and she explained and answered all my questions. This helped me to be able to make a decision on how to extend my lease informal or formal.
23. heinäkuuta 2026
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for your 5-star review! We’re delighted our adviser was able to help you.
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for your kind review. We’re delighted we were able to assist you.
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for your 5-star review! We’re pleased you found the advice clear and helpful.
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for your review. LEASE is an independent advisory service funded by government to provide free initial legal advice to leaseholders and park home owners. You can find more information about us at lease-advice.org/about-us/
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for your 5-star review. We’re happy you were pleased with the service.
It was very reassuring to speak to a…
It was very reassuring to speak to a human right from the onset, he listened to my problems sympathetically and pointed me in the right direction.
The Solicitor who called was very professional however my problems sympathetically could not be resolved in my favour.
7. heinäkuuta 2026
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for taking the time to leave your review. We're pleased to hear that you found our service reassuring and that our adviser was able to listen to your concerns and provide professional support. While we appreciate that the outcome was not the one you had hoped for, we're glad we could help you understand your options.
The things we wr re told by your legal…
The things we wr re told by your legal person, wr,re more or less what we already knew.not much help at all. My eife and i,wr,re both born in Herefordshire ,worked all our working lives.and your people did not exactly put themselves out help at all, If we wr,re imagrants i would think you would go out of your way yo help is then. It seems that British people are second rate citizens.Thanks for nothing Sugest you try to improve your service
21. heinäkuuta 2026
Vastaus yritykseltä The Leasehold Advisory Service
We're sorry to hear that you were unhappy with the advice you received.
Our advisers provide initial legal advice based on the details of each enquiry. If you believe that aspects of your enquiry were not fully considered, please contact info@lease-advice.org so we can review your case and consider whether we can provide any further information.
A helpful caller but I honestly didn’t…
A helpful caller but I honestly didn’t learn anything new.
21. heinäkuuta 2026
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for your review. We’re pleased the adviser was helpful and appreciate your feedback on the advice provided.
Simplistic and useless
Simplistic and useless. They are unable to deal or advise on cases that are serious. Their online advice on how to deal with a freeholder that has caused extreme levels of damage and exposed a leaseholder to serious hazard is extraordinarily minimal and inadequate. Their written advice, for which I waited two months, was also shockigly useless. It just looks that they cannot be bothered to address this very serious issue. Even they misrepresented the leasehold reforms
26. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for your feedback, Edy. We’re sorry to hear that you were unhappy with the service you received.
Waiting two months for written advice is much longer than we aim to take, and we apologise for the delay. We’re also sorry that you felt our advice did not address the seriousness of your concerns.
Please contact us at info@lease-advice.org if you would like us to look into your experience further.
professional advice in a clear way
Very clear advice and patience with an eighty three year old woman with hearing aids.
20. heinäkuuta 2026
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for your kind review! We’re glad our adviser was able to assist you.
Very constructive help
20. heinäkuuta 2026
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for your 5-star review. We’re glad you found our service useful.
New information provided giving more…
New information provided giving more options on our approach
15. heinäkuuta 2026
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for the review. We’re pleased we were able to provide additional information to help with your enquiry.
RTM handover documents.
Basically yes was given some professional advice, however I was after actually after RTM Handover standard documentation.
I’ve since found online with The Property Institute with Stages 1,2,3, and internet search
16. heinäkuuta 2026
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for taking the time to leave a review. We’re glad you were able to receive professional advice, although we’re sorry to hear that it did not fully meet what you were looking for. If you would like us to look into your enquiry further, please contact info@lease-advice.org and we’ll be happy to review this.
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for your review. We're pleased you found the information clear and easy to understand. We appreciate you taking the time to share your experience.
I was sent an email explaining the…
I was sent an email explaining the position which is worth a lot in view of the 15 minute time a,lowed for the call.
15. heinäkuuta 2026
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for your feedback. We're glad you found the follow-up email helpful and that it added to the advice you received during your appointment.
The information was very clear &…
The information was very clear & precise.
The call handler listened well & cared too.
Friendly & kind all the while remaining professional & polite.
17. heinäkuuta 2026
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for your kind words. We're pleased you found the advice clear and that you felt listened to and supported throughout your call. We'll be sure to share your feedback with the adviser.
A very mediocre experience
Despite positive reviews, my experience with the Leaehold Advisory Service has been rather mixed. I had a telephone call with them which was very helpful. I followed that up with more details, as requested but received a reply that did not address the specific question, in addition, the reply went off at a strange tangent that bore no relevance whatsoever to my query. I wrote again, and received an email chastising me for exceeding the 500 character limit (my word count, however, reveals the entire text of my message to contain only 48). In summary, far less help than a free half hour consultation with solicitor. I have found the Leasehold Avisory Service avoident and not actually giving very much in the way of advice which is a great shame as there is a societal need for the service.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Leasehold Advisory Service
Thank you for taking the time to leave a review. We're sorry to hear that your experience didn't meet your expectations. We'd like to understand what happened and see if we can help further. Please contact us at info@lease-advice.org with your details so we can look into this.
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