Lazy Jacks Clothing Arvostelua 

Appalling service AGAIN!

Having previously had a bad experience with Lazy Jacks I decided to give them another chance as I like their clothes. I ordered a t shirt for delivery to home.

After a while I kept getting strange emails from In Post to say my order was on its way to a locker. I didn`t agree to a locker delivery.

However I later reluctantly went to the locker to see if my parcel was there but couldn`t collect as I never received a pick up code and now it` s saying I`m too late as I`m outside the 3 day collection window. So frustrating.

Now my item is out of stock in my size and I don`t know if In Post will return or redirect my parcel.

Why on earth would Lazy Jacks send a parcel for agreed home delivery to a locker? Not good enough.

Great sweatshirt been buying from you for years never disappointed

Really good quality sweatshirt.

Good quality well made

I don’t like the PayPal only method of payment so had to request a link. The administration was helpful and fairly efficient.The courier was excellent. The sweatshirts great, very soft and the colours lovely.I bought them in the sale but did not appreciate the changing sale price each day.

Everything about Lazy Jacks never fails to impress. Easy website, prompt service both with order information and receipt of the goods which are always of excellent quality and last!

Quick efficient service

Great online service, ordered my coat with 40% discount which was a nice surprise and it came within 2 days on a standard delivery. Such a nice quality garment, tried a few other brands which were far more expensive but not as good

I purchased one of their body warmers back in July 2026 through a retailer at an agricultural show. First time I wore it both press studs on the slot pockets came out of the fabric. On inspection there was no stiffener behind the stud to stabilise the thin fabric that it was attached to, making this a design fault. Having written to them twice and not even had this acknowledged 3 months later is very disappointing. This is the first Lazy Jack piece of clothing I have purchased and it will be the last if I don't have any response. According to Trading Standards I should be entitled to my money back if the garment is faulty.

Dear Lazy Jacks Team,

I’m writing to introduce myself and share some feedback after recently discovering Lazy Jacks while on holiday in Devon, where I visited Exmouth and Teignmouth.

I regularly write reviews and share my experiences of products and businesses, and I was genuinely impressed by what I saw. Lazy Jacks has a strong brand identity, with products that are well designed, desirable and particularly well suited to the coastal and leisurewear market.

I was also extremely impressed by the staff at both of your Devon stores. Despite the shops being exceptionally busy, the staff I encountered were friendly, professional, knowledgeable and genuinely helpful. That level of customer service deserves recognition, particularly when a business is operating under pressure.

I understand that Lazy Jacks is currently predominantly Devon-based. Having seen the products and experienced the stores for myself, I can see considerable potential for the brand to expand throughout the UK and, ultimately, internationally.

I believe there are several opportunities for further growth:

● Marketing and social media: Your products have a distinctive coastal lifestyle appeal. Platforms such as Instagram, Facebook and TikTok could be particularly effective for showcasing the range, the brand story and the lifestyle associated with Lazy Jacks. Increased digital exposure could help more customers across the UK and potentially overseas discover the brand.

● Product suggestion: A Lazy Jacks-branded baseball cap would be a natural addition to the range. A high-quality coastal or lifestyle cap would complement the existing clothing extremely well.

● Sizing feedback: I’m a bodybuilder and generally find XXXL to be the most comfortable and appropriate fit. Unfortunately, I noticed that XXXL availability appears to be quite limited in stores. My wife purchased the yellow, light green and red gilets, but XXXL was not available for me in those particular colours or styles. I appreciate that retailers cannot stock every size in every product; however, wider XXXL availability would encourage me to purchase additional items. Unfortunately of didn’t get the Gilet.

● Product reviews: I would be very interested in reviewing new Lazy Jacks products as they become available. I’m a keen reviewer and would be happy to provide honest, constructive feedback based on my personal experience. If you develop a branded baseball cap, I would also be pleased to be considered to review it.

I wanted to contact you because I genuinely believe Lazy Jacks has something special. I discovered the brand almost by chance while visiting Devon, and I believe there is significant potential to introduce it to a much wider audience.

Thank you for taking the time to read my email. I would be very interested to hear your thoughts, particularly regarding your future plans for expansion, social-media promotion and product development.

I would also be delighted to be considered for future product reviews if this is something Lazy Jacks would be interested in exploring.

I look forward to hearing from you.

Kind regards,

Jeffrey
Genuine Reviewer

5 Star

⭐ ⭐ ⭐ ⭐ ⭐

I returned an item for a refund. They received it back a week ago TODAY and I am still waiting for my refund!!! Not acceptable. Why is it taking so long??? You told me last Friday the return was in progress!!!!

Brilliant Product following an easy to understand ordering system

Having placed an order for three items on the website and being debited for them, I failed to receive the goods. I communicated with the company who then said that the goods were no-longer available even though all the emails stated the purchase had been processed and was then in transit. In speaking to them again they said the sweatshirt had never been available and that a credit had been processed. The credit never arrived which they then said was a systems error. I then received an email promoting a 40% sale where the goods I wanted were still being advertised as available. It took several efforts on my part to initiate a refund for all my items. The company was never pro-active in communicating and when speaking to them, they genuinely did not care. I have lost total faith in the brand and would advise you not shopping here.

I love the products but after only one wash on a 3o wash the colours came out of my shorts very disappointing

Good customer service and speedy delivery. Love the quality of your clothing and the discount was great

I ordered a top in size 12, the same size as 2 tops I already have. It was massively long and the collar was huge so I've had to return it. Between the post to receive and the post to return I paid £10 on top of the garment price. Although I generally like Lazy Jacks clothes I won't be ordering online from them again.

We visited Lazy Jacks yesterday, food was nice service was terrible, disorganised and a complete shambles. We were sat down pretty quickly, but left for about 45 minutes before being served drinks. Once our order been taken, which was strange, we got asked while ordering our steak how would we like it which we said medium to well done and the waitress asked if we want it medium or well done very strange overall the food was nice but the service was terrible. Won’t be going back.

Excellent. Love the natural materials used in products. Long lasting items which wear well. Easy to order and get updates on delivery times.

Have several already but this item was returned as the colour was wrong with what I had wanted to put it with .