Lastminute Arvostelua 

Terrible. Incredibly frustrating. My husband had a medical emergency and I needed to request an accommodation modification. So while I was sitting in ED under huge stress, I tried to navigate lastminute (which looks like Expedia owns it, or wotif... confusing but they all seem linked) website and their Agents and virtual agents. I'm a smart person and I kid you not that I spent about 2 hours going around in circles. Once I even made it through the system, they said they'd contacted the hotel and had been approved. I even have screenshot to prove it, but it was a lie! They hotel had not been communicated with and despite my evidence said they need to be contacted by the booking agent. The hotel were very understanding. There were no phone numbers offered. I couldn't speak to anyone. I will NEVER use them again. Better to book directly with the accommodation etc.

Lastminute.com UNA VERGOGNA - Definitivamente non prenoterò più tramite Lastminute. Ho prenotato un viaggio tramite Lastminute e sono rimasto davvero deluso dall'intera esperienza. Dopo aver modificato la prenotazione, mi è stata addebitata una tassa di modifica di 1274 EUR, nonostante mi fosse stato detto in precedenza che, in caso di modifica, sarebbe stata addebitata solo una tassa di 45 EUR, dato che la compagnia aerea era la stessa. Alla mia richiesta, mi è stato semplicemente detto che è stata seguita la "politica della compagnia aerea" e che purtroppo non era possibile evitare la tassa. E questo nonostante l'hotel e il volo siano stati prenotati insieme, non separatamente.

Inoltre, non mi è mai stato chiarito che il volo non fosse rimborsabile, anche se alla prenotazione era indicato come "flessibilmente modificabile fino a giugno" e noi abbiamo modificato entro 24 ore.In futuro, sicuramente non prenoterò più tramite Lastminute e racconterò anche ai miei colleghi e follower di questa esperienza.

My name was not in the airport data so i did not get on my fight. I cant contact personal assistence so i cant get my monny back.

The company offered to call and help me within 4 hours, failed the obligation and then said they didn't need to and I got fined
Takes no responsibility
No help given

habe am 01.12.2024 eine Reise nach Gran Canaria gebucht, am 08.12.24 musste ich stornieren aus persönlichen Gründen.
Bei der Buchung stand, bis 05.09.25 kostenlos stornierbar. Anzahlung 469€ , war noch normal,
Als ich storniert habe wurden mir noch 1026€ in Rechnung gestellt und das für 1 Woche, ich finde dies unerhört. Nie wieder, das sind 1500€ für nichts

Booked a stay at The Phoenician Resort in Broadbeach, QLD. On arrival the room was ordinary, kitchen was in desperate need of revival. On closer inspection of the rooms the cleanliness was awful. Questionable stains on bed sheets, snot on the shower wall, blood stains on sheets, pubic hair around the bathroom. It looked like a group of schoolies had stayed the previous night and the cleaning staff did a bare minimum job to clean the room. When notifying main reception they sent the cleaning supervisor to inspect and all they did was defend the indefensible and accuse us of making the mess! After this we decided to check out and stay elsewhere. Because we booked our stay with Lastminute the hotel would not give us a refund. We contacted Lastminute to help but all they did was offer a voucher for minimal dollars to use with them in future. Never using them again and would advise others to look elsewhere.

After booking a flight ticket and typing in the credit card information, a pop-up window comes, which has to be answered. If the wrong box is ticked, "Full-Flex" is suddenly added to you order. The button to reject the offer is almost impossible to find. Wonder if this is even legal and clearly an atempt to scam money out of people

They book the cheepeast Room, no window very small in a 4 Stars Hotel, in total I would save at least 350€ if I would book myself, Flight and Hotel, 5 Days.
Seat Reservation separete for two people.
If you need help, it is not possible to reach someone
Don't use this company!

I paid for extra luggage, but the airline tickets I got didn't include extra luggage. They also failed to pay for the hotel. After hours of fighting with them and telling them that I will do a chargeback, they suddenly managed to pay the hotel...

Jeg bookede fly samt hotel hos booking.com
Jeg kom til at stave min mail forkert. er blevet trukket 9700Dkr har aldrig fået en rejse. Mine penge er blevet trukket til firmaet last minut.com. Når man booker fly og hotel hos Booking.com bliver man automatisk lastminut kunde. Lastminut er umulige at få fat i.
Jeg mangler 9700kr på min konto og har intet bookingnummer

This company is fraudulent, we have some voucher money on an account as we accidentally clicked an option to put money on the account for later flight, rather than refund (im sure refund doesnt even work..)
When i log into the account the money is on, i dont get an option to use voucher - but when i try to book without being logged into that account i get an option for voucher.
You cannot use the voucher code unless you are on an account which the voucher was assigned to!

SCAMMERS! The director who allows this theft deserves many years in prison!

I’ve already written a 1st review ahead of the holiday. After onky being able to communicate on chat every day for weeks with those staff being unable to assist and telling us they’d referred to supervisor, highest level etc. weeks later we finally received a phone call, up on answering the call it directed me to a ringing phone line. After some time I put down the phone (I didn’t even know who the call was from at this point(. The second I put the phone down I received an automated text message to say they’d not been able to reach me and woukd email instead a total scam as far as I can tell. I tried calling the no back but of course it just said the line was busy and then the call was cut off - I tried day and night).

The email we received did not address the issue which we’d raised in first place (the fact that the booking was made in person on the phone with an agent hence our disgust that they’d knowingly booked us into a min adults only hotel knowing we had a 15 yo) and also the fact that other hotels in the search list stated Adults only in the search original list so we avoided looking at those. This hotel did not have that headline in the hotel search list. We have the screen shots to prove this. The email advised in the small print in the hotel detail it says adults only do not their issue and our fault. Hence we had to give up with only a matter of days before our holiday and no accommodation we could go to and book something else - via chat if course which is so difficult.

We finally resolved the issue by changing hotel to a much lesser option as there was little choice at this point), we received a refund for the difference in the new hotel compared to the original hotel.

We arrived in Barbados just over a week ago to be told by the hotel on arrival that lastminute.com had paid then only 50% of their fees and we needed to pay the remaining balance. We were shocked by this and of course had to go back to using lastminute.com chat to discuss (just what you need when you’ve arrived on your 7 day holiday after an 8 hour flight NOT). We were told in a chat that we have fully paid for the accommodation and they’d raise the issue with a supervisor. We were to wait for an email.

In the meantime the lovely hotel manager was shown the chat and she could see that we were having an issue with lastminute.com. She held off taking payment directly from us. The next day we received an email from lastminute.com telling us they would investigate this and it may take some time (up to 39 days). In the meantime we were to make the additional payment and send copies of the receipt etc ((by pdf only at certain size etc)… so we had to pay more money having already fully paid for our holiday. We decided to wait until we return home before contacting last minute again just in case we experienced any further issues.

The hotel manager had her reservations team look into it as she said they would accept payment from last minute.com who were saying it was the hotel’s policy not to take full payment on booking and that they wanted 50% in advance and 50% from customer on arrival.

So why did lastminute take full payment from us rather that 50% of the accommodation fee and then they tell us to make final payment directly with hotel. This never happened, they took full payment, did not advise that further payment would be needed from the hotel on arrival (seems like they didn’t know this although someone in their accounts department who made only 50% payment knew this).

The hotel told us they’ve never heard of lastminute.com, only booking.com (we clicked to book the package via booking.com who then transfer their site to lastminute.com).

Lucky for us we had money available to pay this additional amount even though lastminute have taken full payment from us. This took a further 3 days before we discovered we are getting nowhere and we paid the amount to the hotel who are totally baffled by the whole situation with lastminute.com and fully felt they were in the wrong and very kindly waited before asking us to make the payment. The manager at the hotel is willing to write an email for us to lastminute.com if we need it.

So lastminute.com take full payment, send you on a holiday, expect you to pay further thousands of pounds on top too of the full payment and then reclaim the money after an investigation which can take up to a month. You cannot speak to a person at any point in the whole process, they stressed us out for the first 3 days of the holiday and the weeks prior to the holiday with the incorrect booking. This is the worst experience I’ve ever had with any company ever!! AVOID THIS COMPANY AT ALL COSTS AND AVOID BOOKING A PACKAGE VUA BOOKING.COM WHO TRANSFER YOU TO LASTMINUTE.COM VIA THEIR WEBSITE.

I’ll put a further review on here once we’ve gone through the process of trying to get back our money that they’ve already taken from us…

I was over-charged nearly $900 on a package, multiple calls where i was advise my refund would be in 10 business days, it has been more than 6 weeks and still nothing.
I have attempted the contact centre multiple times to only be told it will be 10 business days and it was an agent error.
Do not use them!!

Absolute theft. Avoid reservation by Booking.com and Lastminute.com!

We added shuttle bus from airport to hotel at Mallorca .
Lastminute.com didn’t arrange the transport, and was not very helpful.
Very troublesome for us

Es ist kein Wunder, dass diese "Bude" allgemein demenstsprechend schlecht bewertet wird.
Kurz und bündig: Im gesamten Buchungsprozess für einen Flug nach Bukarest war das Handgepäck definitiv dabei. Und siehe da sobald gebucht war, war auf einmal kein Handgepäck mehr dabei!!!
Absoluter Betrug, wenn möglich 0 Sterne!!!

Took my money when I booked a holiday. No confirmation, so I chased. ‘We don’t have your money’…

5 days later- ‘oh your money is here, your holiday… not so much’ so we will refund. Now a week later and lo’behold… no refund…

Speak to ‘customer’ service again… speak to your bank..

If my bank had my money, I would have it…

Honestly abysmal here, holding nearly 1000 dollars hostage for over a week and a half… and it’s all, divert, distract and deny.

I’ll launch a fraud case with my bank as this is disgusting. No product, means give me my money back… not months later… NOW.

Honestly just be wary- a customer shouldn’t have to chase this…

Changed my flight a couple of days before the departure, no decent alternative, no support whatsoever. Prices are also not convinient. This site is basically a scam.

Lorsque nous avons voulu procéder à l’enregistrement 24h avant notre vol, impossible de s’enregistrer, ni de les contacter (plus d’une dizaine d’appels sur plusieurs numéros qui sont mentionnés sur leur site et autre).

Nous nous apercevons très vite que ce n’est absolument pas comme d’habitude puisque les noms et prénoms des deux billets de vol sont identiques.

Or, lors de l'enregistrement, nos coordonnées : date de naissance et numéros de téléphones liés aux informations fournies lors de la réservation du séjour sont correctes, mais les noms ont été doublés sur les deux billets.

C’est la première fois que nous avons un problème de la sorte et la première fois que nous faisons confiance à cette « agence en ligne ». Ce qui a été un RÉEL CAUCHEMAR !

Nous avons essayé par TOUS LES MOYENS possibles de les contacter, lastminute : Belgique, Allemagne, France et même Suisse.
Le numéro qu'ils mentionnent sur leur site : lastminute.be - +3227898763 est incorrect et ne permet absolument pas de pouvoir joindre quelqu'un : hormis le chat, qui est robotisé et ne permet pas d’avoir un service qui a pu nous aider.

Résultats & conséquences :

- Refus catégorique de s’enregistrer, ni d’embarquer de la part des différentes compagnies aériennes bien que les deux billets soient au même nom pour la même personne. Car ils ne respectent pas les conditions de vol/passager.

- Un vol que nous n’avons pas pu prendre car plus aucun moyen d’acheter des billets - les vols sont complets - même via guichet à l’aéroport de Zaventem. (LUFTANSA, TUI, etc...)

- Impossible pour des raisons de santé de voyager seule en prenant un autre avion dans la journée : je suis enceinte de 6 mois.

- Aucun moyen de rentrer en contact avec une personne de leur société. Nous sommes restés sans réponse du début à la fin, et ce, jusqu'à ce jour - voyage qui date du 05/05/2024.

- Une 60 aines d’appels pour essayer de trouver une solution et en vain

- Un achat supplémentaire de 1549,99 euros de suppléments de billets Aller/Retour pour mon compagnon et moi, car nous avions déjà déboursé une belle somme pour tout le séjour sur place.

- Le seul billet qui a été utilisé a été celui du retour d’Ibiza au nom de mon compagnon. TOUS LES AUTRES ONT DU ACHETÉS (à nouveau - avec des prix exorbitants).

- L'hôtel 5 étoiles qui possédait 3 piscines et aucune n'est chauffée. Rien n'a été mentionné bien évidemment...

Pour résumer : aucune solution, ni aide, ni dédommagement n'a été apporté par Lastminute.com à l’heure d’aujourd’hui.

Les différentes compagnies aériennes n’ont pas pu changer le nom du billet, Lastminute.com était le SEUL à pouvoir le faire afin d’éviter les dépenses exorbitantes auxquelles nous avons dû faire fasse.

Nous exigeons à ce jour un remboursement total des frais supplémentaires qui ont dû être réalisés par leur faute. Une erreur peut arriver, mais on assume et trouve des solutions - le client n'a pas à en subir les conséquences.

Ils prônent l’excellence et le service - ce n'est absolument pas le cas.

À ce jour, le dossier complet fournissant toutes les preuves : factures supplémentaires des vols, captures d'écrans des appels, des échanges sur le chat, des mails envoyés, etc... a été envoyé à l'adresse mail de leur "service client" ainsi que leur adresse mail générale - que le chat a bien finalement voulu nous fournir après 3h de multiples tentatives.

Ce sont de vrais spécialistes pour couper la discussion du chat et ne plus vous répondre. Vous devez alors tout recommencer à nouveau en passant par le robot du chat, mentionnant divers numéros de réservation, numéro de téléphone et autre pour ensuite avoir une personne du service qui "ne peut rien faire pour vous"et qui ferme à nouveau le chat ! (Preuves fournies également dans le dossier envoyé par mail!).

Aucune réponse ni à nos mails, ni au chat, ni aux appels qui ont été effectués depuis le 05/05/2024 jusqu'à ce jour. A croire que personne ne travaille dans cette société? Une société fantôme?

Si vous souhaitez une société de confiance et fiable pour réserver vos vacances, ce n'est absolument pas chez Lastminute que vous serez satisfaits.

Nous sommes persuadés que d'autres sociétés & services en ligne seront plus safe à l'avenir!

Nous sommes toujours dans l'attente d'une réponse, un scandale! Aucun service client. Une vraie arnaque. À fuir sérieusement !

the worst customer service I have ever seen. Nothing will top that. And I work in the government