LanguageLine Solutions Arvostelua 52

Should be zero. 7 pounds for a telephone booking, they say its 14 but I did 3 or 4 remote bookings and they finished before 1 hour so I got 7 pounds!
Also problems appears with system that Capita used, the moment you accept booking you've got to wait... and wait ... to see if you have been assigned or not.. it happened to me many times when I accepted job and forgot about it because by the time they decide if they want to assign you , you already took other jobs from other agencies! Complete joke 😅🤣🤣🤣 they call when they can't find anyone for a booking for 16 pounds to travel 1 hour somewhere 10 miles away like Croydon or Tooting (I live in North London) so I say OK, I'm happy to accept with added 40 or 60 pounds (depending on location), so the answer is : ok we'll let you know... so I just assume if the answer isn't 'yes ' right away , and none calls me to confirm , no email with confirmation, that I am not assigned. but NO! I was assigned at one occasion with the booking on their system only, which I don't check over weekend, no email, no call to confirm... so I've noticed this booking sitting on their system few days after the assignment date🤣😅😅🤣🤣🤣

I would give zero as 1 star is wayyyy too much !!!!!
Also it's a big headache with capita old system they use now to upload timesheet and confirm payment, you have to do this separately for each booking... takes too much time .. horrible!!!!
Utter nightmare for someone who is a professional interpreter used to work with different standards commonly practiced by other Interpreting agencies!!

It is actually 0 stars, but the system doesn't allow you to put less than 2 stars... (what a nonsense).

I am speaking from the customer's perspective.
In the period of last 15 months I have spoken to about 200 different interpreters from 20 different languages, some of them several times. The biggest number I interacted with were Farsi interpreters with the number of 84 (again - some of them several times).
I do use their interpreters 4-5 times a day minimum as I work mostly with asylum seekers.
This company is a huge joke and I will list some of the reasons:
- it seems that the interpreters talk through the internet software (which they pretend not to and always blame the connection problems on you, because somehow they think that you are the idiot in the situation) which makes the connection in 99% of a very poor quality. They mostly probably work from home and their connection quality depends on the internet connection they have. It very often breaks and you have to repeat the same sentences all over again several times. In 99% of the cases my connection with the interpreter is cut and I have to call once again and go through all the details with the agent and then interpreter again. Sometimes it happens 2-3 times during one conversation with one patient. That's absolutely ridiculous!
- some of the agents struggle with basic functions like transferring you to the interpreter and very often you just land in some void and have to call again and got through all the details again. This process I have to repeat very often 2-3 times to even get to the interpreter. If on top of that you add few cuts in the actual conversation with the patient this amounts to a severe frustration and "I'm sorry" from the agent just doesn't really cut it.
- some of the interpreters are highly unprofessional, they have absolutely no manners and no idea about the basics of what a good quality customer service should look like. Some of them even will go as far as to argue with you or the client you are talking to. I don't even want to mention that many of them seem to lack in intelligence to put it very mildly. It once happened that and interpreter suggested to me that maybe I want to continue the conversation with the patient on the following day and when few minutes later 4:30pm was struck by the clock she simply hung up, so I guess her shift was over and she just decided to clock off.
- making complain to this company doesn't make any sense as they will get back to you with a feedback that the fault is always on your side.
- with some less common of the languages they have very few interpreters and it's very hard to get an interpreter on demand. In such cases I was suggested few times to make a booking for a particular day and time, but it doesn't give you a guarantee that you will get a confirmation that an interpreter will be available. After I had done it few times I was told off by one of the agents that I am not supposed to do it and that was also followed up by a contact from a manager of our contact who again told me off for doing that and was very unpleasant. And once you have such people on the management level what really you can expect from the rest of the minions in the company.
- it happens very often that interpreters do not interpret properly and that causes a lot of problems for the patients and myself.

In general the quality here is of the lowest level.
Of course there have been few interpreters that were very professional and polite, but these were rather exceptions from the rule rather than the standard.

This company is a joke,Modern slavery.They have no interest in interpreters ,you get no pay rise when all the prices go up.You log on support requests nobody gets back to you (Why call it “Support requests “?)Its ok to have a little experience about the with this company but on the long run do not consider working for this company.They make massive amounts money and give you a peanuts.

They use you until they need you. When they are in need of interpreters they are so nice to you but when they don't need you, they find any excuse they can find to sack you. It doesn't matter where you live they expect you to take calls from all over the world but when it comes to where the interpreter should be you can be in only one place.

I have been working for Languageline Solutions for several years.Honestly I don’t know how I managed to put up with inhumane treatment by the company.Call volume is so high you are scheduled to take back to back calls with no bathroom break for almost 3 hours!Pay is unreasonable for the work you have to do.Medical Terminology( you must know very well otherwise you get complaints and warning letter),FEMA,Insurance….Out of thousands of calls if you get 1 eccentric ,nuts and crazy person complaining you,you will get a warning letter even though it’s not your fault!Their motto is “ Customers are ALWAYS RIGHT AND NEVER WRONG 😑” be prepared to be treated with No respect and rude and unreasonable expectations!Run this is an inhumane job and I feel my mental and emotional health is abused by the “ couching supervisor “

I'm a new interpreter at this company and I needed some assistance, I have been leaving voicemails a week now, no one has ever answered the helpline or called back. I worked for another interpreter company for over 5 years and never ever had an unanswered call or enquiry. This company don't offer any, and I mean any support or help for their interpreters. Feel sad as I loved my job but it looks like I gonna have to say goodbye. 😔

This place can only be called one thing: SCAM.
They CLAIM they'll "train" you as a "medical interpreter", that's NOT what they'll do...what they WILL actually do is force you to act as a 911 representative and basically pose as a doctor when you're not, they believe just making you memorize a bunch of "medical terms" and being "ULTRA" nice to the "clients" and customers is more than enough, and they'll repeat over and over again how you cannot make mistakes or break their ridiculous "privacy protocols" of you'll get "legally processed and sanctioned" for it, and of course you're on your own. That's just a scam, end of story. No amount of money is worth any of this :/

Very rude, they treat people like a slaves. This company is abusing their workers, modern slavery.

Please do not use their servises.
They do not care about the interpreters at all.

Poor experience, I was in a call with a representative from central america the girl was about to cry and when I asked her where did she get her certification from she told me she was in a 4 weeks training I have to confirm they partner with call center who does not fill the standards and mistreat their employees is not their fault is yours for your model of business I’m canceling my account as the manager of this hospital we believe in the improvement of our personnel and patients just please dont fire that poor girl

The company overcharged our multi-business accounts for over a year and when discovered they refused to meet and discuss. Incredibly poor company relations.

This is a great place to work so far. The only thing is that in PR they only recruit through Kelly’s services and they take part of your wage. My friend works for the same company in Alabama and he gets paid $15 ph and here only $12.
What I like about this company is that they trained you and pay you for it.
And because you get paid hourly, you get back-to-back calls. In a shift of 6 hours, you can get more than 20 calls.
One thing to be considered is that while you are working no one can call you or text you. (you work with an app on your iPhone) so when you are on your shift your phone is kind of in airplane mode and if someone calls you it would go straight to voicemail.