Landywood Ltd Arvostelua 

189
•
TrustScore 4.5/5 tähteä

4,4

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

My two staffies have always been fussy with food and would rarely eat anything fully that we gave them. Swapped to Landywoods and they clear every ounce as soon as its put down for them. Both dogs l... Näytä lisää

Saanut 4/5 tähteä

Always a pleasure to use Landywoods. The food arrives still frozen so no problem there. Usually the driver has left the boxes inside our back gate so it is safe and we are perfectly happy with that al... Näytä lisää

Saanut 4/5 tähteä

So far I’m Pretty pleased with my first delivery of raw dog meat. I’d asked for no chicken in the mixed box as my dog is intolerant but got 10 mixed in with other proteins . I rang straight away and t... Näytä lisää

Saanut 5/5 tähteä

Brilliant company. They've been delivering our dog food for years & have always been 100%. The office staff are friendly & very helpful, delivery men reliable & also very helpful & most importantly my... Näytä lisää

Yrityksen tiedot

  1. Lemmikkieläinkauppa

Yrityksen kirjoittama

We sell frozen raw foods and dried treats for dogs, puppies and cats. We are well known for the quality of our foods and the knowledge of our team. Many owners and breeders are today considering a more natural way to feed, and much has been said and written about the BARF diet (Biologically Appropriate Raw Feeding). There is no better method for the health of your animals All our meat products contain no added water, preservatives or additives!


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

189 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(189)

0 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

I've used this company for almost 11…

I've used this company for almost 11 years. Over the last 2 years they have gradually got worse. Orders not delivered on the correct dates. Missed out completely for deliveries. Excuse after excuse. My dogs can't wait weeks to be fed. Price increases, box amounts increased. The personal touch has long gone. What a shame

6. huhtikuuta 2022
Saanut 5/5 tähteä

Really great quality food

Really great quality food that our dog loves and is really thriving on at a competitive price point. She lost weight when originally on natures menu and struggled to keep it on but thrives on the higher fat content of landywoods.

Love the ethos of the company and they even started using less packaging in our deliveries as we queried the old amount and maybe some other customers did too. Super impressed!

They have had a couple of wobbles with stock levels/slower deliveries but upon ringing them they resolved very quickly and couriered the delivery over on a next day delivery. As maybe they are getting popular/adapting to higher demand id advise its worth just making sure you order in good time before you run out to make sure you’re stocked up but our last few deliveries have been very prompt so maybe they are over the hump now.

Very pleased :)

1. huhtikuuta 2022
Landywood Ltd-logo

Vastaus yritykseltä Landywood Ltd

Hi Christina,

Thanks for your review!

Glad your dog loves it and great that you love the new packaging too!

We really appreciate you bearing with us with our wobbles - we are trying hard to get these hickups ironed out to give everyone a better experience.

Thanks again,
Landywoods

Saanut 1/5 tähteä

I never received it

1. huhtikuuta 2022
Landywood Ltd-logo

Vastaus yritykseltä Landywood Ltd

Hi Sarah,

Thanks for your review!

We are a bit concerned that you're telling us in your review that you haven't received your order! You placed it on the 20th and chose the 3 to 14 day delivery method. Our system shows that you received it at 11:37 on the 26th. For that reason, I've asked one of our team to reach out to you to find out the details.

Thanks,
Landywoods

Saanut 5/5 tähteä

My dogs love Landywoods food

My dogs love Landywoods food, one of them is sometimes on medication, and their website makes it easy to find the foods he can have at those times.
Very fast delivery using one of their own vehicles, even though it was after a sale weekend.
New style degradable, boxes are going to take some getting used to.

31. maaliskuuta 2022
Landywood Ltd-logo

Vastaus yritykseltä Landywood Ltd

Thanks for the review!

Land to hear your dogs love our products.

If you have any issues with the new packaging then give us a ring and we may be able to help or if you have any suggestions on improving them! We are trying to aim for sustainability whilst keeping the convenience and quality in tact!

Thanks again,
Landywoods

Saanut 5/5 tähteä

Excellent service

I’m up in Scotland and originally couldn’t get my order as their vans don’t come up this far. I spoke to a lovely woman called Dawn by e-mail who gave me the option to order more and they couriered everything up, ordered Sunday night and my order was here on Tuesday. Also top quality meat & offal that bandit loves and I for sure be ordering from them again. Thanks to Dawn and Linda for all your help

24. maaliskuuta 2022
Landywood Ltd-logo

Vastaus yritykseltä Landywood Ltd

Hi Linda,

Thanks for your feedback!

Glad to hear we were able to keep Bandit happy :-)

Thanks again,
Landywoods

Saanut 5/5 tähteä

Great Purchase!

Purchased some animal food from these, great products, fast delivery. My order was a large order and they got it right with no problems at all. Will be ordering again, thank you!

23. maaliskuuta 2022
Oma-aloitteinen arvostelu
Landywood Ltd-logo

Vastaus yritykseltä Landywood Ltd

Hi Michael,

Thanks for your feedback!

Glad to hear you will be coming back. Welcome to the Landywoods family.

Thanks again,
Landywoods

Saanut 5/5 tähteä

Started off to a wobbly start with…

Started off to a wobbly start with these guys but has slowly but drastically improved.

Their quality is second to none. Had loads of issues with too much bone in the mixes with my previous suppliers (rhyms with FAF and Permingham War). These guys food is spot on.

The new packaging is also a great improvement and great to hear that they are doing their bit to care for the enviroment.

My dogs love it. Thanks!

22. maaliskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service, keep it up!

Landywoods had to overcome some struggles due to Covid and came back with a bang in my opinion. We can tell they are working super hard to rectify previous issues.
We are very grateful for their ongoing service, delivery is prompt and can be tracked. We are made aware of things that are out of stock as soon as possible and the quality of their products is great value for money!
Would definitely recommend to friends and family!

17. helmikuuta 2022
Oma-aloitteinen arvostelu
Landywood Ltd-logo

Vastaus yritykseltä Landywood Ltd

Hi Rhema,

Thanks for your review!

We are glad are happy with us and really appreciate your bearing with us :-)

Thanks again,
Landywoods

Saanut 3/5 tähteä

Good customer service, difficulties with slow delivery

UPDATED:

Had really high hopes for this company and their product as it looked very good. Order took 2.5 weeks to arrive and heard nothing for the first 1.5 weeks.

Shona at customer service did then save the day with some good customer service. Seemed like she genuinely cared and was making every effort to sort the slow delivery out and make adjustments for our individual requirements.

Price is great and soon to test quality…

19. tammikuuta 2022
Oma-aloitteinen arvostelu
Landywood Ltd-logo

Vastaus yritykseltä Landywood Ltd

Thanks for your review!

Sorry for the delays with your order. Glad Shona was able to save the day!

We hope we can do better on your next order!

Thanks again,
Landywoods

Saanut 5/5 tähteä

Good Company

Good company struggling to keep some ungrateful.customers happy through these difficult times. Good quality meat ,their drivers are polite and helpful. They are coming back on track..give them.a break...

23. marraskuuta 2021
Oma-aloitteinen arvostelu
Landywood Ltd-logo

Vastaus yritykseltä Landywood Ltd

Hi Mandy,

Thanks for your review!

Thanks so much for bearing with us!

Landywoods

Saanut 2/5 tähteä

Awful

Awful. I placed an order over 3 weeks ago. Got a message to say that the courier wasn't going to be in my area for about 2 weeks so they'd arranged for another courier to pick it up and it would be with me sooner.. Realised I'd made an error and messaged via their customer service.. no reply for ages. Finally got a reply and was told that I'd get the change I'd requested however the order remained the same on the form. The original courier date has come and gone.. and the order remained on "waiting for courier".. I've cancelled the order and requested a refund because I've managed to find elsewhere who does a better job. Shame as their products are good quality but if their ethics and customer service are anything to go by.. I dont know how they stay in business. My dog would have been starving if I'd relied on these shoddy services. I'll give them one positive, whenever I cancelled my order, they responded within the day and I've got my money back..

28. lokakuuta 2021
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Never delivered

Paid over £10 for a 3 day delivery slot. 10 days later my order still had not left the shop.
Kept ignoring my correspondence and eventually refunded me without an explanation.

Working in the dog industry myself I will definitely not be recommend this business.

28. kesäkuuta 2021
Oma-aloitteinen arvostelu
Landywood Ltd-logo

Vastaus yritykseltä Landywood Ltd

Hi Kerri,

Thanks for your review!

Looking at your order, it looks like we didn't fulfil your order in the time that was promised to you and 5 days later you requested a refund, which was issued 2 days later along with an apology explaining why we wasn't able to delivery on time.

I'd like to apologise again for letting you down. We've worked hard to get back on track after having issue after issue with staff, vans, suppliers and equipment hit us all one after the other.

We would love it if you were able to give us another chance to get it right, so I've sent you an email with information which will hopefully help us try again.

Thanks
Landywoods

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