I can't thank Laines London enough. I was so upset when I lost the brooch off one of my sliders as I had hardly worn them. They kindly replaced it FOC & made my day. Wonderful service and look forw... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Absolutely love this brand!! I have bought slippers from Laines London every year for the last 5 years soo comfy!! They last forever and you can swap the brooches around. Quality is amazing and the se... Näytä lisää
THE most amazing customer service experience! The products speak for themselves I’ve bought a second pair for myself (still wearing the originals as they last the new are for spare) I buy them as gift... Näytä lisää
Excellent service, packaged well and delivered on time. Love the slippers so comfortable, the sizing comes up on the large size. I am between 5/6 so got the large defiantly too big so changed for th... Näytä lisää
Yrityksen tiedot
- Muotiliike
- ja myös
- Kenkäkauppa
Yrityksen kirjoittama
Welcome to Laines London, where comfort meets luxury in a collection designed for the modern woman. As a British company, we began our journey with exquisite slippers and have since evolved into a full range of couture fashion and accessories. Our in-house design team designs each piece with care, ensuring that every look empowers you from morning to evening. At Laines London, we prioritize femininity, effortless style, and wearability, conducting regular fit tests and rigorous quality control to ensure that our fashion and footwear embrace you in a comfort. We are proud that Laines London is an all female run brand
Yhteystiedot
Yhdistynyt kuningaskunta
- 01754 768886
- lovelaineslondon@gmail.com
- www.laineslondon.com
4,8
Erinomainen
430 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Perfect product and fast shipping
Great product — it never disappoints. And the communication around shipping coupled with the lightning fast shipping makes it wonderful to shop direct.
3. lokakuuta 2025
Vastaus yritykseltä Laines London
Thank You so much :)
Vastaus yritykseltä Laines London
Thank You so much :)
Beautiful products- the only slippers…
Beautiful products- the only slippers the recipient will wear. Speedy delivery too.
27. syyskuuta 2025
Vastaus yritykseltä Laines London
Thank You so much :)
Beautiful product and beautifully…
Beautiful product and beautifully packaged thanks
23. syyskuuta 2025
Vastaus yritykseltä Laines London
Thank You so much :)
Absolutely beautiful
Absolutely beautiful. They are a present for my daughter - I know she will love them.
26. syyskuuta 2025
Vastaus yritykseltä Laines London
Thank You so much :)
Vastaus yritykseltä Laines London
Thank You for your lovely feedback - it is greatly appreciated
I've bought four pairs of slippers and…
I've bought four pairs of slippers and my last order which was two pairs I didn't get any badges and they are both going to be christmas pressies
27. syyskuuta 2025
Vastaus yritykseltä Laines London
Hello Dawn,
As mentioned in our previous email correspondence, you have received exactly what was ordered from our website. We offer a wide variety of slipper styles, and not all of them include brooches. The pairs you selected are not shown with brooches, nor does the product description indicate that they come with any.
As previously stated, if you would like to return the unworn slippers for a full refund so that you can reorder a pair that does include brooches, we would be more than happy to assist you with that process.
Additionally, please note that we have, in the past, offered free gifts with certain orders — sometimes including a set of brooches. However, that promotion ended on September 1st, which may be the reason for the confusion.
Kind Regards
Chantelle
Slippers
Quality nit as good as i thought it be and packaging needs sorting out bought these fir presents the mesh bags shouid be same color as slipper and expected my two pairs to come in own box iv now got to find boxes for slippers make them look like a good present
26. syyskuuta 2025
Vastaus yritykseltä Laines London
We’re sorry to hear you were disappointed with the complimentary organza bags.
These are provided in our signature brand colours, and unfortunately, we’re unable to offer a variety of colour options for our packaging at this time.
Our slippers are shipped in strong, durable boxes designed to protect them during transit. We do not use individual shoe boxes, as this helps us keep costs down and pass those savings on to our customers. We include full details about our packaging on our website to ensure transparency, but we’re sorry if this was missed.
We currently don’t offer gift packaging as standard, but we truly appreciate your feedback and will definitely consider offering gift boxes as an optional extra in the future.
Thank you again for your order and for taking the time to share your thoughts.
Vastaus yritykseltä Laines London
Thank You for your lovely feedback - it is greatly appreciated
Bit slow on delivery but worth the wait…
Bit slow on delivery but worth the wait - beautiful soft jumper that stands out from the crowd - will dress up or down really well depending on what it's worn with. Very happy.
12. syyskuuta 2025
Vastaus yritykseltä Laines London
Thank You for your lovely feedback - it is greatly appreciated
Sizes are much bigger the stated
Sizes are much bigger than stated. No free of charge returns offered. Price value poor.
13. syyskuuta 2025
Vastaus yritykseltä Laines London
Thank you for your feedback — we're genuinely sorry to hear that you were disappointed with your shopping experience.
We do our best to provide detailed product information, including a size guide available on our website, to help customers choose the correct fit. If there’s ever any uncertainty, our customer service team is always happy to assist before a purchase is made.
We also make our shipping and returns policy clear and accessible online, as we understand how important this information is when making a decision. While we’d love to offer free returns, as a small business this unfortunately isn’t something we’re able to provide unless the item is faulty — a practice that is increasingly common across the industry.
We truly value your feedback and will take it on board as we continue to improve. If there’s anything else we can help with, please don’t hesitate to get in touch
Absolutely first class customer service…
Absolutely first class customer service from Chantelle today, she really went above and beyond when helping me with an exchange.
I love everything about this company. The slippers are top quality and the staff are brilliant. Would highly recommend!
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Laines London
Thank You so much for your feedback it’s truly appreciated 🩷
Brilliant service and very helpful
18. elokuuta 2025
Vastaus yritykseltä Laines London
Thank You so much for your feedback it’s truly appreciated 🩷
Christmas gifts
Christmas gifts. Shopping early.
Quality looks great. Very nice exited to gift them.
15. elokuuta 2025
Vastaus yritykseltä Laines London
Thank you for your feedback it is truly appreciated 🩷
The classic slippers are wonderful and…
The classic slippers are wonderful and so comfortable!
The customer service is impeccable.
I received feedback on my questions immediately.
Highly recommend.
These are my favorite gifts to give.
15. elokuuta 2025
Vastaus yritykseltä Laines London
Thank you for your feedback it is truly appreciated 🩷
Vastaus yritykseltä Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Will be ordering again!
Fast delivery - order has arrived and I am so happy. Definitely worth the price. Purchased as a gift for my mum and I know she will love them.
Will definitely be ordering again x
30. elokuuta 2025
Vastaus yritykseltä Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Great customer service!
I ordered two items and there was a wee delay in them arriving due to stock levels but they were sent by express delivery at no extra charge to me. Both are beautiful! Thank you
25. elokuuta 2025
Vastaus yritykseltä Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Great experience.
Great communication from purchase to delivery. The items come well packed & in perfect condition.
24. elokuuta 2025
Vastaus yritykseltä Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Absolutely love the slippers thank u I…
Absolutely love the slippers thank u I will definitely purchase more!
23. elokuuta 2025
Vastaus yritykseltä Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
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