Ksubi Arvostelua 

Terrible company. You need to tell customers before they purchase a sale item that it's not eligible for refund or exchanges. I spent over $260 for clothes and their response is "too bad. All the best". Very underwhelming and won't be shopping here again.

Also make some sizes that don't require you to be an 8 foot skinny giant.

Disappointed with Customer Support and Policy

Very dismissive and rude customer service assistance “Benjamin”

I reached out to Ksubi regarding an item I purchased at full price, only to see it restocked and discounted just a couple of days later. I inquired about a price adjustment or even a store credit as a gesture of goodwill. Initially, Molly from customer service seemed willing to help and asked for my order details to look into it — which gave me hope that Ksubi valued their customers.

However, Benjamin intervened, later responded and shut it down entirely, stating “once again, Ksubi does not conduct price adjustments”. The tone of his message came across as cold, dismissive, and robotic — with no attempt at empathy or resolution. Using the phrase “once again” felt passive-aggressive and unnecessary, especially when I was simply trying to have a fair conversation.

Benjamin’s handling of the situation lacked basic customer service skills — no acknowledgment of the issue, no flexibility, and certainly no effort to retain me as a customer. I’m extremely unhappy with how he handled the matter, especially after Molly showed an initial willingness to support.

This experience has left a bad taste, and I’ll be reconsidering future purchases from Ksubi. Premium brands should deliver premium service — not hide behind rigid policies and impersonal replies.

Poor customer service

Ordered from their online store for the first time and I absolutely love my purchase.
I got the Maxx Greaser’s in a size 36 and everything was in accord with their sizing chart. They fit perfectly, even better than I expected. Probably the best pair of jeans I have ever purchased. I’ll definitely be ordering from them again in the future.

I purchased the CHITCH STENCIL STITCH WORN GREY jeans for $260, less than five days later they were on sale for $155.
When I wrote to them asking if they might do anything as I am quite a good customer and buy clothing from their online store and retail store at Bondi I got the to bad-so sad response.
Super disappointed with customer service and will not be buying this brand anymore.

Side note: because it was such an unfair price difference, I purchased the same jeans at the sale price and then returned them as the original order so I got my $260 back and only ended up paying the $155 +$20 postage.

My thoughts are the same as many of the buyers here - they hide their returns policy and refuse to accept returns/refunds. Which contravenes Australia's Treating Customers Fairly Regs. I'm looking into legal action based on that and for any other reviewers here, hope okay if I get in touch with you.

Poor customer service! I made a purchase from the website as they were having a sale…unfortunately, I accidentally purchased the wrong size in a skirt. When I realized this (only 45 minutes later) I immediately sent a note via two different emails (customer service and through the shop ap) that I needed to cancel my order immediately before it got processed and explained my situation. Note that on the website in the sale section, some items stated in bold red that they were non refundable, no exchanges or returns. Some items did not have this…but it was written in their policy statement that all sale items had this restriction . This is very confusing and non of my items had the bold red.
So in my 2 emails that I wrote within the hour- during AUS working hours- I pleaded to halt the transaction before it was processed and shipped. I wrote another note the very next morning. The response from customer (non) service was that there would be no cancellation, refund, exchange, or returns.
I 100% respect company policies, if I were to have received my item and just did not like it, I get it. But I made a mistake that anyone else could make, caught it before it a
was processed and shipped, and the CX team did not do anything to help. The item still has not even shipped and they refuse to help. They could have offered to process the size I needed instead… no lost money there… and they had it in stock. But no. No assistance, and literally zero empathy. It was a pre-scripted response. I will literally never buy here again and will be telling my friends who have been very interested in the company to stay away.

some items showed in bright red that there were no refunds, exchanges or returns. So, I made a purchase of two sale items that did not have that stated in red. Little did I know that all sale items had this same policy.

I would appreciate it if you could track the attached email. Unfortunately, I have not received any updates and feel that my concerns are being ignored. This lack of communication has left me very disappointed with the level of service provided. I am requesting a full refund as soon as possible, as I feel compelled to take legal action if this issue is not resolved promptly. Thank you for your immediate attention to this matter.

WORST COMPANY EVER TO BUY FROM!!!!! They scam people out of money! First of all there size charts arent accurate because I ordered 31 in US and they still were too big per their charts, second of all they dont let you return for different size and the jeans dont look the same in person vs internet! Big Fraud!! You cant get a refund and or credit! KSUBI IS AWFUL!!!!! Waste of money!!!!

DO NOT BUY ANY ITEMS ON SALE!!!!!!!
I have the same experience as everyone in the reviews have had. I purchased 2 jeans on sale. They sent me 2 damaged and discolored jeans. The jeans are not wearable. I called to try and exchange and of course they said because it was bought on sale they can't exchange it at all. THEY SOLD ME DAMAGED ITEMS FOR SALE PRICES SO YOU CANT RETURN THEM.

NEVER EVER BUY FROM KSUBI!!!!!!!

I purchased an expensive jacket I had my eye on for a while and seized the opportunity when it had been marked down. I wanted to make sure I purchased the correct size so I looked at the models measurements which were a copy of my height and shape. I even went down a size to make sure it was slightly more fitted. When it arrived I tried the jacket on and it was EXTREMELY oversized - I can't emphasise this enough. After contacting customer service they advised I'm not eligible to exchange it for a smaller size since the jacket was on sale, and they cannot arrange an exchange due to their policy. I even confirmed with the ACCC and relayed to Ksubi that because the jacket didn't match the description and photos as advertised I have the right for a resolution. I even went as far as asking to pay for postage. Their response remained consistent and I am extremely disappointed and dissatisfied with this brand. It's clear after reading plenty of reviews this is a persistent issue and no doubt they are continuing to lose new and existing customers because of it.

Over the boxing day festive season heaps of items had been marked down. I wasn't aware that buying my $100 skirt marked down from $200 during this time meant I am unable to exchange if the fit wasn't quite right for me, especially being an unusual cut item.

I'm happy to pay for postage there and back, it would be back with them within 2 weeks of them sending out to me and all I needed was a size or 2 down but no, because the item was marked down no exchanges are allowed.

When sale stuff is usually not able to be returned it's because it's marked ridiculously cheap, not $100. I've never came across a company with higher end goods with such a policy, it almost makes it feel cheaper than most.

Do yourself a favour and make sure you have a tape measure, don't even buy a gift for someone or just shop somewhere with more human policy.

Maybe if we're all lucky ksubi will stop shipping out time bags with their products and just let us correct the size of the product instead

The items I purchased were gifts and ran very large.
They were 40% off and when I went to return I found out sale items cant be returned. No disclosure at purchase of final sale .... Purchase from a vendor that accepts returns. What a huge waste of money for something no one can use and the quality was not worth the price even on sale. Very disappointed. Final sale should be marked very clearly. Deceit is just wrong.

At one time, I loved Ksui. My recent Black Friday online purchase has changed that. My order was slow to arrive, and once it got here, the size and style did not meet my liking. Typically, Ksubi was small, but these were very oversized. There was a special sale, like many retailers. However, an expand button needs to be clicked before being visible, which makes a note of their NO EXCHANGE, NO RETURN, NO STORE CREDIT policy on all sale items.

The policy was only clear if you were looking at it in expanded. What is more, it is holiday shopping time. How many people know the sizes of all those on their shopping list?

The story's moral here is DO NOT SHOW KSUBI unless you go to a location and try it on. However, this experience has soured me on all things KSUBI.

Buyers beware!

Purchased 3 medium tees, all labelled M all there have vastly different sizes even though two are the exact same fit as per website.

Larges one is sized like an XL. Won't accept return - have to peruse via bank/consumer affairs.

Avoid at all cost.

I ordered during Black Friday sales. They waited a day before delivery to cancel my order stating that they were out of stock. I waited an entire week paid extra for 2 day delivery just to wait 7 days and a day before the concert for them to send a email stating they have issued a refund. Very unprofessional I’ll never shop there again

They hide there exchange policy (you have to click through links on the page to find) so unless you are looking for it you will not know that you cannot exchange an item that is on sale.
Poor considering most other companies have no issue exchanging providing the item is not damaged or used.
Will not buy from them again!

What a joke.. I ordered from overseas to a friend in the US and accidentally placed the billing and shipping address as the same. They reached out to me and asked me to send them a bunch of documents back and forth for 3 days and instead of changing my billing addresss they ended up canceling my order. Needless to say I haven't re ordered the items and will not purchase there again