Ksubi Arvostelua 

Very bad customer service. Not customer oriented and also unaccommodating. I’ve ordered through Ksubi.eu, thinking it was an EU website not knowing I would have to pay for taxes. They wanted 160€ in taxes from me (before I was even able to try the clothes to see if they fit me) while I’ve already paid 420€ for my outfit. I told them they have to make these additional costs more clear during checkout process. But I’ve only got an automated answer from them. I liked the brand before but after this I find them unlikeable. Don’t order here

Bought a top on sale and at the time never saw no refund or exchange snd it was to big so l wanted to exchange it for a smaller size not a refund just exchange and they said no.
I only released there was no exchange on sale items when l went on the website and looked up the returns for exchange
I can’t see why they wouldn’t exchange it for a smaller size, l think it’s pretty unfair.

I purchased a Bolter Mesh Debut Singlet size XL online and followed the size guide. When it arrived it was way too big. I emailed asking for a trade for the correct size they responded no trade just returned but had to pay for shipping.. turns out shipping from US to Australia cost more than the item .. they did not respond as soon as I told them this..

If I could give a zero it would minus what an absolute nightmare for the logistics and StarTrack service they use from Hong Kong doesn’t sound Australian brand for me made in China I’m absolutely pissed at customer service team unhelpful and don’t care no wonder they are not global anymore. Terrible

I ordered the same style and size I always order in a new colour. It didn’t show on the photos online that it had some structured stitching around the thighs which made the jeans bunch terribly around the front, which they never do with my other pairs that are exactly the same - after several photos and emails customer service is refusing to even exchange them, let alone give a full refund like they should.

Inaccurate sizing led to wrong size purchase and Ksubi won’t exchange for correct size. This is terrible customer service for an online store.
Wouldn’t purchase from them again.

Ordered jeans on sale, tried them on obviously didn't fit. So wanted to send them back but obviously I didn't know you can't send, back, or exchange sale items. To me I think this company are a literal scam oh and to charge £15 for delivery🤣 like seriously... SCAMMERS

Adding to the long list of bad reviews. I wish I had read the reviews before purchasing. I am normally a Size 28 in jeans, after checking the size chart I purchased a Size 27 and they are too big!! I need a Size 26 which is inconsistent with the size jeans I normally purchase. After contacting customer service for what I thought was a routine exchange request, I was told they do not exchange on sale items? I paid $150 for these jeans on sale and I cannot wear them. As others have mentioned, I can understand not issuing a refund but an exchange?? I offered to pay for postage or go to the Roseberry head office but no use. I have never come across anything like this before. It is truly disgusting service. It doesn't make any sense? I feel like I've been scammed! First time customer, never again!! I have contacted ACL.

First purchasing from this site. Read the sizing guidelines and purchased a sale Jean from their website. Asked if I could exchange next size up and was refused. I can understand no refunds but can’t understand why I can’t exchange for same item but different size. Will not be shopping from their website any longer.

Scammed by this company - I bought a gift voucher and they never sent nor refunded my money, been almost 2 months and I’ve had to lodge a case with my bank. Customer service non existent and they never respond to emails. Do not recommended them at all

It Seems like we all have the same issue horrible customer service and response time.you would think since they carry Ksubi in luxury retail stores like Nordstrom and Bloomingdale’s they would be more accommodating but not the case and you can only contact by email .i ordered two items almost a month ago still haven’t received any confirmation it was shipped. I emailed twice in two weeks still no response.i have spent over 1k with them in last 3 months i will never buy from the site again

Believe those 1star reviews. Customer service is terrible and you can not return or exchange the item once you purchase it. Do not shop here. The sizes are incorrect and you will be disappointed.

I hate sounding like a Karen but this is super annoying. I purchased a pair of Ksubi jeans that are unwearable due to what appears to be faulty denim. Beyond the original “wanted” rips, random “unwanted” rips developed in the crutch, somewhat amusing at first but became embarrassing and awkward after two wears and no washes.

These things happen but after four emails to customer support with photos and a reasonable request for assistance, I have not received a single response. No acknowledgement, no help — nothing.

It’s pretty bad. I know they monitor the inbox because they responded a previous to shipping query. #ghosted

Terrible customer service with worst sizing. They have make their policies just to scam their customers No return, No refund, No Exchange. Never buying from ksubi ever. Please Stay Safe

If I could give zero I would.
Didn't receive part of my order then told me it was my fault that it was tampered upon delivery. This order was for my sons Christmas present and $100+ just gone.

Dog poo company took my money then sent it back and cancelled my order, when i reached out they said "its fraud protection we just wont sell you anything, have a good day" same benjamin guy everybody else refers too. purple jeans it is🤷🏽‍♂️ morons

Firmly agree with all Customer service reviews here.
Bought a pair of jeans relying on size chart and in fact, using a pair i already had as a guide. Wrong size so notified the customer "service" team i was hoping for an exchange on size.

Was illegally told no refund was available to me. have had to pursue appropriate action under ACL to get a result.

AVOID THIS BRAND AT ALL COSTS. literally.

Terrible experience. Ksubi’s customer service is a joke, their operations are chaotic, and the size chart is totally unreliable. Returning items is nearly impossible, and they offer zero support. This brand is all hype, no responsibility. Don’t waste your time — shop somewhere that actually values its customers. Avoid at all costs!

Do not buy Ksubi jeans from their website! They are a scam and fraud site. They do not offer refunds nor exchanges for items that do not look like they did on the website, nor fit properly. There are third-party websites such as eBay and others who will give a refund quicker than Ksubi website will. Like the jeans, but will never buy from their site. Do not buy jeans from this website, buy from a third-party site.

I ordered a pair of jeans from Ksubi and relied on their official size chart, but what I received was completely off. The measurements do not match what’s advertised on the site, making the jeans unwearable. I live in Italy and can't try things on beforehand, so accurate sizing is crucial — and Ksubi failed miserably.

To make things worse, I was charged unexpected customs duties that were not disclosed at checkout. This is incredibly unprofessional and feels like a deliberate lack of transparency.

When I contacted customer service, they offered no real solution, and now I'm stuck with an overpriced item that doesn’t fit, plus additional fees I never agreed to.

This company is misleading customers with false product descriptions, inaccurate sizing, and hidden charges. Totally unacceptable in 2025.

Never buying from Ksubi again — and I strongly advise others to stay away.