Koganmobile Arvostelua 

Bought the prepaid to use for a short period finding it impossible to cancel the auto recharge which was by default. Misleading information which giving information to turn off the auto recharge through the app which costed us another $25 recharge by mistake and customer service refused to given refund. Very disappointed and will stay away from Kogan Mobile. Note: Auto recharge cancellation is not available from the app. Only by calling the customer service. What a scam!

Had great experiences with Kogan Mobile customer care. Really helpful, with Joseph today, helped with recharging a past expiry voucher code due to a hectic week. Fully recommend, great plans, and lowest cost, and easy contact with issues.

The vodaphone map is not accurate. It's clear you are the lowest priority on every network... No reception in most of suburbia, forget camping... Using the same cell tower as 5 other people, optus gets enough speed to watch YouTube, while I can't even load web-pages or message reliably. I have no connection during low-volume times, forget peak times. Calls work... but jeez that's a low standard.

Kogan used to be the best service in australia. In 2024 they have gone crap, you pay a mobile data service and you get nothing, you get nothing you paid for, crap and rip off service.

Purchased a refurbished a Samsung Smartwatch 4 from Electronic Superstore.
On receipt it wouldn't setup due to not able to operate in the Australia region.
Checked with Samsung CC & confirmed item isn't an Australian native model.
Conveyed this to Kogan CC asking for a 14 day refund.
Why does Kogan sell an item that can't operate in the country they're selling it?
Terrible turnaround times to CC emails for a refund.
Don't buy from Kogan, plenty of other Aussie online watch sellers.

I have been using a small prepaid 10G plan with monthly subscription and no lock-in contract. However I have found it difficult to cancel my auto-recharge. It says in the Help section that I can cancel auto-recharge by clicking "Remove Schedule" under Payment method section ... but there is no such option to be found under any section. I have tried to contact online help and written emails to Kogan but without any response. Very frustrating and time consuming, not really worth the low fee for first month.

Went with a 365 day plan. All good, until trying to SMS parents in UK. You can't. How bizarre!!! I purchased a $5 5-country add on (which is a fair deal) and tried to text then to let them know I'd be calling. Just got an obscure error.

Trailed through Kogan Help and, can't be done. You cannot send texts Internationally. Not sure I've even come across that before. Greatly regretting the purchase now :-( Am going to have to ditch the Kogan SIM and go elsewhere, with the added $$$$ wasted. Kicking myself to not checking; but, just never come across this before - cant even buy a SMS add-on. Damn!

Good luck with your unethical business practices.

WORST COMPANY YET

No reception at all at Clyde north , absolutely appalling reception. I miss most of my medical appointments as they can’t reach my via phone or email .

Bought a simcard from Kogan from their website since April or May 2023 and it hasn't arrived till now (28/1/2024). I don't think that's right. Have tried contacting their customer service but no luck.

Still waiting for my old phone number to be transferred to a new SIM card. I keep being told that it will happen within two business days but nothing yet after 3 days. It’s infuriating. It’s very hard to get help from this organisation when you need it.

The price of this service is amazing, my whole family is on this now. It's a fraction of the cost of the big telcos. Uses the Vodafone network which is OK, sure Telstra might have better coverage (not at my home though) but in the major population centres the coverage is great. Customer service is quick and easy to deal with also.
Plan Type: Pre-Paid Sim Only
Plan Cost per Month: $13.33
Included Data per Month: 25 GB

I have been a Kogan mobile customer for several years with My wife, my son and I all using 365-day pre-paid plans. I had recently purchased 2x recharges for my wife and myself. Whilst my wife recharged her plan on-time, I forgot to do so and was charged for the auto-renew amount. I felt really anxious and mad at myself that I had made the mistake. I was genuinely happy when calling the number listed in the SMS and spoke to a delightful man who was happy to refund the auto-billed amount and use my recharge voucher to complete the renewal.

I had been expecting a "too bad, so sad response. However, I'm now certain that I will remain with Kogan mobile for many years more.

I cannot fault the service at all. It integrates perfectly with my iPhone's voicemail system and provides excellent coverage and data speeds for my day to day routines. Kogan Mobile represents excellent value for money in my opinion and I have recommended them to family and friends too.

This is the second time I’ve purchased an international phone data pack and it doesn’t work. There is no possible way to contact Kogan so again I’ve wasted my money. ( America and Japan) Overall the coverage is poor anyway. Time for a change.

As others posted, if it works, it works.
For me just issues. Spent about 3 weeks to try to port my number; chatting, emailing, etc. They just kept saying it's being investigated.
Then, they said I had to retry with the first 17 digits of my SIM#. Then last 17 digits. Then first 16 digits. Then it got stuck for a week, and then had to try with the first 18 digits, that would REALLY work.
Nope, didn't work.
Bear in mind support is in India so lots of kind words, but only delay tactics & no actions.

So I've given up, I'll leave my number with my old provider.
Absolutely terrible support.

I bought a recharge voucher for kogan mobile online, and was charged twice using PayPal to pay. I requested a refund of one of the payments. Instead the help centre cancelled my order. Now I was charged twice for no SIM card. Call centre were useless and unable to help. I’ve had to raise disputes with PayPal for both charges. Avoid!

I had purchased a voucher for medium plan on Black friday sale on 18th November for $150. On 4th of December they charged me again for the same plan $250 saying they had auto renewed the plan when i had disable the auto renewal. So in actual fact i am now being charged twich for the same plan. The total cost is more than the large plan ??? I have sent an email and did live chat but no one is resolving this issue. Please refund my $250 asap before i take this up further. absolutely shocking customer service.

Absolutely pathetic. Bought a new phone on 13th, had to buy a new eSim, accidentally deleted old eSim from old phone (resetting for my wife to use). Told I'd have to do an identity verification process with Vodaphone. Didn't ever hear from Videophone but got an identity check request from TPG ! Bottom line is that I have an existing prepaid account with Kogan for 12 months and have been using it just fine for 2 months but still cannot use my new phone 4 days after purchase.

Highly recommend Amaysim...

If your porting your old phone number over make sure you get all of your details exactly correct otherwise to retry you’ll have to order a new sim card - meaning if you get your details incorrect 3 times then you’ll have to order 3 seperate sim cards costing $15ea for each attempt you try to remember your details. Unfortunately i gave up and went with a new number becuase of how frustrating it was and also trying to deal with hard to understand customer service support. Only reason i stayed is because of the low prices and good vodafone network coverage. If your ready to deal with non-australian customer support and have super accent hearing skills over the phone then it could be worth it, otherwise Kogan Mobile made it a horrible process and all the customer support cared about is whether they get good review stars or not. Unimpressed.

The customer service experience has been extremely frustrating. They double-charged my Kogan mobile plan, and since they don’t have a contact number in NZ for customer support, I had to email them. The support staff keeps asking for my credit card details to confirm the issue. I’m puzzled as to why they need my credit card details when they already have it in their system. I believe they can verify my identity through other means, and I don’t feel comfortable sharing my credit card details. This is ridiculous 😡😡

Additionally, I decided to terminate their service and disable the auto top-up feature a month ago, but it continues to charge me. To make matters worse, I discovered that they charged me for the full month’s plan just two days before I canceled. I emailed the staff, but they have been unable to provide a satisfactory answer. It’s been over two weeks, and despite suggesting that they consult their manager if there’s a language barrier, no action has been taken. Just keep ignoring my questions 😡😡😡

I call the customer service number on the main Kogan Website , then refer to the Australia Department. They said NZ doesn’t have customer service to contact (but that’s the only number on the website). The AU staff pretty much just saying is none of business and her attitude is very bad as well.

I’ve request the staff in my email to forward my request to his manager who can understand English, but never happened. There is no other way I can make the complaint. So I have to post it here. Ridiculous!!!