Koganmobile Arvostelua 

DO NOT BUY FROM KOGAN MOBILE

Complaint case number 77602217

Extremely disappointing customer service and after-sales support on Saturday, 22 August at approximately 8:36 am.

I contacted Kogan Mobile customer service because I had several questions about an issue I was experiencing. Unfortunately, the staff member did not properly address my questions.

Her responses were extremely slow, and throughout the interaction, I felt that she was unwilling to properly assist me. Her attitude and manner of handling my enquiry were highly unsatisfactory and unprofessional.

What was most unacceptable was that she suddenly hung up the call without resolving my issue, answering my questions, or providing any explanation whatsoever.

I then submitted a formal complaint, but I still received no meaningful response.

So, as a customer, what am I supposed to do when customer service refuses to properly assist me and then ends the call?

This is not the level of customer service I would expect from a telecommunications provider.

Think twice before buying Kogan Mobile. A cheap mobile plan is not worth it if you cannot get proper support when something goes wrong.

Based on my personal experience:

❌ Extremely poor customer service ❌ Unprofessional handling of enquiries ❌ Call ended without resolution or explanation ❌ Complaint left without a meaningful response ❌ Extremely disappointing after-sales support

I would NOT recommend Kogan Mobile.

If you are considering signing up, my advice is simple: DON’T just look at the price. Consider what happens when you actually need help.

For me, this experience was enough to lose my confidence in Kogan Mobile completely.

Complaint case number 77602217

Signed up with Kogan mobile 12 days ago. Phone only started working under Kogan 3 days ago but it shuts down for 8 to 10 hours a day- no phone service, no data. A totally horrible experience over 20 phone calls plus multiple emails. Same questions over and over same spiel over and over. It is ridiculous I paid $199 for a 365 day plan instead what I'm getting is a massive headache with a side of regret. Customer service has been all over the place lots of blaming the last person I spoke too

I purchased a SIM card through the Kogan website on behalf of my father, and this decision has proven to be a significant mistake. From the outset, the process was frustrating and poorly managed. We attempted to activate the SIM online but encountered issues due to incorrect information entered on the form, necessitating a phone call to your support team.

The first representative was somewhat courteous but ineffectively informed us that we needed an account number from my father's existing telecommunications provider. We complied and called back within minutes. The second operator instructed us to hold, which we did. However, after being put on hold, a third representative abruptly began speaking to us without any introduction, simply claiming to be “customer service.”

What followed was an appalling display of incompetence. The representative wrongly asserted that we had purchased the SIM card via the Kogan app—an outright falsehood—and proceeded to tell us that we had bought the wrong SIM card. At this point, my father expressed his confusion, which was met with condescension and insults from the representative, who then dismissively said, “let me tell you in basic words.”

This level of customer service is utterly unacceptable. Kogan, your support staff are ill-informed, rude, and demonstrate a shocking lack of professionalism. As long as I live, I will strongly advise anyone I know against trusting your company with their mobile service. Your appalling customer service and substandard support are a disgrace to the industry.

Ported my number to Kogan over five years ago. Voicemail has never worked since. Every attempt ends in the same automated service loop: “This is not a valid number, please enter your mobile number and then press hash.”

Classic incomplete HLR provisioning where calls and SMS work, but the mailbox was never properly created or linked after the port. The record has been stuck ever since (basically they never properly set up the voicemail box for my number after the port).

Support though is the usual offshore lottery. Front-line agents only have the same short-code resets that already fail and no authority to force a proper HLR/voicemail re-provision. Escalation is another lottery.

You get what you pay for. Kogan is cheap, but in this case I got even less.

When I called Kogan Mobile for support, Shahnawaz was fantastic. He was very helpful, professional and friendly, and I really appreciated his support.

Getting a new SIM card from Kogan was a real hassle, took me almost two weeks! I even had to grab a temporary one just to get by. And dealing with their customer service? Forget about it. It felt like they barely understood what I was saying, making me repeat myself over and over.

Service plan has been very good. Never had any problems with the phone calls or data. The staff was very helpful for me to renew my new SIM card. Thank you very much for your help.
Srajan

Rang up Kogan they were very helpful for me to renew my new sim card thank you Srajan

Similar to another reviewer who recently (mid-2026) felt data was being leeched. Another way to put that, Kogan is indicating data usage that doesn't align with actual usage. We went away for four days, nothing connected - high usage. Turned off the connection at the phone, and sure enough, usage/activity still appearing on the account. That's beyond just 'odd'. Would be interested to see if others are experiencing the same.

Dodgy, auto recharge have no option to stop even they said you can on their web, logged in account couldn't do help. Customer services will waste your time with no resolution. I waste 2 days and end up contact my bank to cancel my bank card. Make sure you don't choose or let them put you on AUTO RECHARGE.

Trash company. Decided to give them a go as they seem fairly priced, however for some reason my data has all been leeched in 3 days, somehow chewed through 12.5GB in one day
This doesn’t add up as I’ve been through multiple providers, all my settings are the same nothing has changed and are all tweaked to minimize data usage. When I reached out to them they didn’t seem to care nor want to resolve it, just said “look like your data has been used correctly” I can’t even fathom, I haven’t been on my phone for majority of the day that 12GB was used, me mindful of this company, pictches cheap pricing. But are shady as hell.

I previously loved Kogan mobile, they were always helpful and has the answers straight away but recently something has changed and they don't care. They read from a script repeating the same sentences over and over and don't listen. I was provided a case number and a complaint number but no one called after following them up twice. I'll be looking for another provider, it's not like they are the only ones around.

Kogan Mobile has very low communication low quality service.
We wanted to transfer existing data to the new SIM.
Almost all customer operators are Indian. I don't understand their English.
Why can't Kogan have email contact or chat online?

I would give it 0 stars if I could.

There is no cancel subscription button for their cell services - how does one cancel? One cannot cancel. I simply blocked them from charging my credit card. If that doesn't work, I'll cancel my credit card. I guess I'm short $100.

Absolutely awful - do not use!!
I have been trying to cancel my ‘recharge’ package for 4 weeks with no success. There is no email address or way to cancel online and I have now moved out of the country so can’t ring their number without being charged a fortune! Would not recommend to anyone

Customer service my the name of Muzannm helped me connect service

Kogan mobiles outbound calls have all stopped. I callled the customer care after trying to reset my phone dial +614 numbers etc it keeps coming up with a message ‘unfortunately due to service difficulties we cannot call the no you dialled’ (even though dialling local numbers.
Customer care had the stupid demand of me providing and alternate +614 no to my mobile - o said I’m sorry I only have your mobile no I don’t have any other phones, the male operator kept repeating the same line like a robot, in the end I used a rude word and said you have to be kidding I’m a customer with your network and you have to and of course he ended the call. I’ve called them 3 times now and none of them have been informed internally that their network has a problem in Australia. Oh well off to the regulator

This was the worst experience I have ever had with a mobile service provider. Hands down.

The most despicable company I've ever seen. A failed system. I lost my phone and waited five days without getting anything.

Customer service was very rude and refused to deal with problem after 8pm ( I rang in before 7.30 and I waited 20 mins for the lady, she went to get conditions for reading to me). When she came back to me. I can tell she read the conditions in slow speed then after 8pm she made excuse that she can't address my request otherwise the system will lock me out. I didn't believe her and ask if she doesn't want to solve my problem because the time is after 8pm, she said yes. She locked my mobile number and ask me to call back tomorrow. What a ridiculous customer service.