Kipling Arvostelua 239

Bags have gone down in quality, they are overpriced and the returns process has been a nightmare. I’ve not been able to arrange a collection for the rerun which means a long walk to find a yodel shop. A collection apparently means a phone call for the original return to be cancelled first, which is a time wasting farce!

I contacted Kipling after my cabin suitcase suffered a structural wheel failure under normal use. The wheel housing broke apart, leaving the wheel exposed and the suitcase difficult to use. This was not caused by impact, misuse, or checked baggage handling (the suitcase was always used as a cabin case)
Kipling’s response was disappointing. They declared the product “unrepairable due to lack of spare parts” and refused to offer any solution whatsoever because the suitcase was purchased more than two years ago.
In other words, a branded suitcase that fails in normal conditions cannot be repaired simply because the manufacturer does not keep spare parts, and the customer is offered no repair option, no paid solution, and no goodwill gesture. This raises serious concerns about product durability, design longevity, and sustainability.
I was not asking for a free replacement; I would have been happy with a repair and pay for it. Being told that no solution exists because the product is effectively disposable after a few years is extremely disappointing and not what I would expect from a brand like Kipling.
Based on this experience, I would think twice before buying Kipling luggage again.

Will tell you about the bag when I have had a chance to use it.

This review is to reflect the fact that it was left in a flowerbed in the dark in the rain by your courier, Yodel, rather than walking 5 metres to ring the doorbell.

I note others have complained about your courier, but it seems you ignore customer feedback.

I use to buy regularly, however the quality is no way near as good as it used to be to be.
My older bag versions are far superior in stitching and materials. The latest versions I regularly send back now, as just not as good a make. The prices have quadrupled and more! And the patterns are never matches up correctly and for a bag costing £100 you want it perfect! If a £20 bag elsewhere can match up patterns, why can Kipling not? Plus their colour and pattern choices for the UK are often awful!

I bought a heating device from Amazon, the seller didn't provide support, and the device has several short-circuit faults, which is extremely dangerous. It turns on but doesn't heat up and the screen keeps turning off; it's not reliable.

Change your courier company!! My parcel has never been Delivered to store to collect even though I had a code!! These were a Christmas presents!! Yodel are an absolute nightmare! Already damaged a parcel from you due to your packaging not been secure enough and no protection of your product!! Missing keyring!! Nightmare!! I actually don't think I will order off you again as it seems yodel can't deliver your parcels or in on piece 🤔

first time buyer at kipling's.com online. I purchase at 50% off with additional 15% as new member, 3 hours later the price was cut to 60%. I called kipling on the same day i place the order - and she said we can't adjust the price. You have to cancel order and reorder. No information whatsoever that there will be restocking fee. With the restocking fee, I'll be paying more than 60% discount and they won't even honor the new member join 15% additionl. Worst experience ever!!!

My good lady wife purchased a kipling handbag and purse for our daughter's christmas present, we were away for the weekend and asked our daughter to move it from our porch into house when delivery was made. She was totally shocked to find an empty brown paper bag with delivery address to the front but no contents. We notified Yodel and never got any response, we then notified Kipling and we were shocked by there response by stating there was nothing they would do so we've now had to take the issue up with PayPal. I wouldn't recommend Kipling direct to anyone.

Ho acquistato una borsa dal sito in data 24/10/2025. Era un regalo quindi poteva non andare bene. Infatti mi chiedono di restituirla e devo ripiegare su altro oggetto. Rispedisco celermente il reso che viene ricevuto il 31/10. Chiedo il rimborso e solo dopo svariate sollecitazioni, in data 26/11/2025, ricevo via mail la notifica che mi è stato emesso un rimborso ma che potrebbero volerci fino a 10 giorni per vederlo nel mio conto online. Ad oggi è trascorso più di un mese da quando l'articolo è rientrato in ditta: non si può far aspettare un cliente un mese per essere rimborsato!

Just come back from Australia along with my two daughters and our much loved Kipling suitcases that I purchased when my daughters were 8 & 10 years old. After 18 years and travailing out of the UK to thirty different countries as well as holidays in the UK every year these suitcases are still going strong. They were expensive for a young family back when I purchased them but worth their weight in gold.
I have pictures that we took on our recent Australia tour but unfortunately can't attach to this review

Ordered from online official Kipling store. No communication on a returned item so had to keep sending them messages asking for an update as nothing showing online. Eventually got refund but won’t be buying from them again due to bad returns experience

Like everything these days: quality has decreased whilst the price has increased..
I compared my new Kipling bag with one purchased 2 years ago. Nearly double the price. The fabric feels cheaper & the strap is narrower & much poorer quality. I suspect this strap could wear out long before the bag. It still looks good, but I feel it may not be as durable.

Ich habe seit 15.10.25 eine Bestätigung dass meine Rücksendung eingegangen ist. Leider warte ich bis heute auf meinen Rückerstattungsbetrag. Werde nie wieder da bestellen. Das grenzt an Betrug.

No ha llegado la maleta ni me devuelven el dinero ni contestan a mis correos. Cuidado

Die Post beschädigte die bestellte Tasche. Daher habe ich sie zurückgeschickt. Ich habe auch eine E-Mail bekommen, dass die Ware im Lager eingegangen ist. Auf die Erstattung warte ich seit 14 Tagen. Der Kundenservice ist eher nicht vorhanden. Ich werde dort nie wieder bestellen. Ich finde es unglaublich, wie die Kunden hingehalten werden. Kipling ist nicht empfehlenswert.

Appalling customer service, in my opinion these bags are NOT worth the money the irony KIPLING boasts about longevity , durability these bags are not built to last very poor quality I bought mine from ASPENS OF HEREFORD through AMAZON ,the main zip broke so it was not fit for purpose , the response was “WE CANNOT HELP YOU BUT YOU CAN HAVE IT REPAIRED AT MY EXPENSES OF COURSE “ AS IT IS OUT OF ITS WARRANTY PERIOD”very disappointed and disheartening , In my opinion from my experience -DON’T WASTE YOUR MONEY DON’T BUY KIPLING BAGS they don’t last long customer service is dreadful they are not interested in helping people overpriced and poor quality!

Ik heb een week geleden een tas besteld en betaald. Tas is nog niet geleverd. Kan ze niet bellen. Met bericht contact beloven ze een mail te sturen en die ontvang ik niet. Ik wil mijn geld terug.

Leider kann ich keine 0 Punkte vergeben. Ich habe bereits am 20.08.2025 die Rücksendebestätigung bekommen mit der Mitteilung, dass der Rechnungsbetrag innerhalb der nächsten 14 Tage erstattet wird. Leider ist dieses bis heute nicht passiert.

He tenido bolsas Kipling desde los 90’s. Pedí una bolsa en su tienda en línea, en WhatsApp me contactaron y recibí el producto a los pocos días. Si aún no saben Kipling no hace reembolsos solo cambios y te piden 48hrs para que hagas el
Pago por el cambio. Ya pasaron 4 días y siguen reteniendo mi dinero, no me han mandado guía, nadie contesta en sus correos ni teléfonos. Ya pagué por las guías para que me envíen la nueva bolsa y pueda regresar la anterior. Su marca está casi en quiebra y en México se ve que el servicio es deplorable y va en picada. Con que confianza puedo devolverles la bolsa y saber que sí me harán llegar la otra. Mi dinero lo tienen retenido, se siente como estafa. Como cliente nunca volveré a comprarles. Siempre revisen las políticas de devolución. En estos tiempos donde hay servicio al cliente impecable Kipling México es simplemente servicio delincuencial, abusivo, lamentable, disfuncional. Por el precio de sus bolsas que no lo vale, esto simplemente es vergonzoso.

I’ve unsubscribed five times in the last two weeks yet today and everyday I still get the newsletter. I’ve also emailed via their site with no response.