KINGSTON PROPERTY SERVICES LIMITED Arvostelua 

Excellent service - friendly, helpful, quick and easy to use - Excellent

Stuart was so helpful and sorted everything out for me and explained everything going forward
Amazing customer service Stuart
Thank you

Bought a new build Gleeson property in 2021 and agreed to the estates “children’s park” and “gardening” to be managed by Kingston Property Services for a small annual fee.
4 years later, there are rats on the estate, dead plants outside properties and the childrens park has become a overgrown muddy grass patch as apparently someone didn’t approve the plans for a park (we were never consulted on this)

If you’re reading this because you’re considering buying a new build signed up to this company, please don’t; it’s a lifetime tied to a immoral, lazy company with no pride in their work.

Helpful and prompt resolution to the issue

If you are a developer / property owner and are approached by/ approach this company to manage your property I can assure you that nothing will be efficient due to there lack of ability to access simple issues that need resolution in any type of timely manner.

As Kingston Property Services know perfectly well, I and several others have raised issues for years.They have ranged from failure to replace completely unsafe street doors, to removing bugs from landing lights, flouting their contractual duties, the appear to believe, with impunity.

Kingston are ignoring my conveyancer's request for the management pack. It already costs an extortionate amount but they're now delaying the sale of my home. I'm now facing the stamp duty increase because completion has delayed and the buyers are threatening to pull out.
Avoid buying homes tied to this company.

I was overdue for a payment and had incurred an extra charge due to this. After explaining why I was overdue the extra charge was cancelled. I understand this can only happen once.

Extremely poor service for the fees they charge. When reporting issues, they are not taken seriously, and phone support (which closes at 1 pm!) is unhelpful. I was told, 'We're waiting for someone to pick it up,' as if they were doing me a favour rather than providing a paid service. If I had known this was the management company, l would have reconsidered buying the property

I own my home however there is a small grasses area to the front area and to the side of a small estate of 21 houses.
In 2019, the fees per annum were £2370 for the estate (divide equally by 21 houses). Six years later, as of 2025 the cost is now £5901. Inflation has put the original figure 6 years later at £2937 (since 2019/25). The upkeep involves cutting grass for an hour once a month and tending to some trees (how you tend to a tree is anyone’s guess).
Be careful when buying homes, especially if this company has its name anywhere near the deeds and watch the costs rise exponentially!

A rather disappointing experience with this company.
It appears to be ever increasing the fees charged for very little work undertaken.
The reviews on this site also appear to be solicited to increase their profile.

Prompt response, and repair sorted by Helen Trotter.

I spoke to Anthony regarding my query. He has taken the time to sort everything for me out. Thank you very much Anthony, that was so helpful.

I contacted Kingston to report a sensor light not working in the inner shared hallway in the St Mary Park development.
Helen was extremely helpful in typing the exact details to enable my request to be processed correctly and efficiently.
Thank you regards Barry

I'm having a hard time thinking of a time I've dealt with a more unscrupulous company than this. By their own end of year invoices - they have spent a grand total of £500 on repairs yet have found a way of charging the estate a collective £150k+, due to 'management' and 'ground maintenance' fees.

The management itself is questionable since their office only accepts calls until 1pm weekdays and only encounter staff when they want payment.

Their website is a shambles, it advises that you need to use your bespoke reference number to make a payment, the reference number doesn't work, if you want to complain, you'll need a valid reference number, if don't pay on time (because you can't), expect more correspondence chasing the payment using the aforementioned incorrect reference number. You could always use a direct debit, but that itself will have a little extra DD handling fee.

You will be tied into Open Spaces when signing the contract for a new build house, if you are told about this I sincerely suggest backing out entirely as you'll own a home but still somehow find yourself in a 'Tenancy Agreement' to an absentee landlord. However, if you're here looking at reviews of Open Spaces it's likely far too late.

Anthony who I spoke to was very helpful. However the web site is impossible. Noone can be contacted and queries are not answered.
This is great for the business who love collecting money from the people they are supposed to provide their services to. I was so impressed and felt sorry for them so I offered to make a donation!!!
This is an edit. This organisation is despicable. My account with them is in joint names with my late wife. They insist that they CAN NOT change this because THEY NEED a copy of her death certificate!! They are beyond belief and it will not be provided. They have since informed me that her name willbremain on the account

I wrote to Kingston on 24th October requesting a breakdown of historical service charges, some of which applied to the previous tenant. Several emails, messages on the website and phone calls later they still have not supplied any meaningful information. What they did do was ignore me completely for a month then after yet another phone call respond with bland assurances that the charges were correct. This company really is appalling and treats its tenants with total disrespect.

Update on the below response from Kingston. Totally disingenuous reply. I have included all of the emails sent in the Formal Complaint I created on 13/12/2024. Still not received any supporting information for the costs and we are now in Stage 2 of the Formal Complaint. What I did receive was an apology for ignoring all emails to date - so it's a bit difficult to read that Kingston did not receive them as I have sent the same ones mutliple times. You can't even reply honestly here

I put in a complaint at the beginning of Sept and they sent me a copy of the complaints policy. They are not following the complaints policy either by following time scales or explaining when I will actually receive a response. They ask me to be patient with no time scale. This seems very unprofessional and I have no confidence in this company.
I sm still waiting for the property manager to contact me. According to Kingston s policy the deadline for contacting me was 28th October. It's now the 3rd December. Also if they are unable to respond they are supposed to provide me with a time scale. I have not received that either.

I live on a Persimmon Homes estate and the first I heard of this company was when they sent me a letter saying that my service charge was in arrears and I had 14 days to pay or £25 would be added to the bill.

My experience is with the Open Spaces branch of the company.

They never introduced themselves or told me that the estate had been handed over. When we bought the property we were told that a service charge will be required but not until it was handed over.

If they don’t contact you to tell you it’s been handed over, how do you know what, when and who to pay? Obviously you’re going to end up in arrears because you don’t know it’s due. I had to google the company to see if it was even genuine!

When you get the letter (which took 4 days to arrive) first reaction is to give them a call. Then you realise that there lines are barely open 9am to 1pm. You try to register for the website to pay, the details that you have on the letter aren’t recognised!

It’s really just a poor company that has probably taken on more clients than they can handle and forgot to tell people that they need paying and that they are the company you need to pay.

Update: I contacted the company directly and their customer service team is actually quite good. They claim they sent a letter of introduction in on the 24th of September. I can say with all honesty that I did not receive it so the demand letter which followed came as quite a shock. However, the lady I spoke to was very helpful. She took payment over the phone and helped me to set up my account online so I’ve upgraded my review from 1 star to 3 stars as they did resolve my issue.