The customer service team is disrespectful and rude! I spoke first with a young man, then he wanted to finish the conversation and referred me to his female colleague!! I Remember her name we... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Sac à dos jamais reçu Sac à dos commandé le 9 janvier, perdu puis retrouvé puis apparemment re perdu car je l'attends toujours. Le paiement quant à lui est bien passé sur mon compte. Aucune inform... Näytä lisää
I purchased a wrist blood pressure monitor and found it too fiddly for me. This my opinion only so others may like using it. Contacted Connor at customer services and he organised a return and refu... Näytä lisää
I needed a new blood pressure machine as mine previous machine was old and needed to be recalibrated. This machine was so easy to use and set up avd it even links automatically to my phone and notes d... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
A medical device company providing affordable, accessible and reliable products to help you monitor and manage your health from home.
Yhteystiedot
Unit 11 Perrywood Business Park, RH1 5JQ, Redhill, Yhdistynyt kuningaskunta
- 01483 937967
- customer.care@kinetikwellbeing.com
- www.kinetikwellbeing.com
3,3
Keskitasoinen
76 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service
Great customer service and all sorted out in good time thank you!
2. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kinetik Wellbeing
Thank you, we wish you all the best.
Blood Pressure Monitor
I ordered a blood pressure monitor on Monday mid-morning, and it was delivered less than 24 hours. I was kept informed via email and texted when it would be delivered. It came within the alotted time. The machine is simple to use and has an app to follow. I now am happy that my readings are better than my very old blood pressure monitors, which obviously needed calibrated. Well done all at Kinetik Wellbeing. One happy customer. 😊
24. lokakuuta 2023
Oma-aloitteinen arvostelu
Why sell a product requiring batteries
Why sell a product requiring batteries, without batteries? Minimal cost to the manufacturer to put batteries in or put a huge warning on package that the cheapskate company doesn't include batteries. I now have to make a trip out to buy batteries. So no idea if the unit works!
7. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kinetik Wellbeing
Good day, Thank you for getting in touch. All our products are sold with batteries, please empty all contents of the packing as the batteries are not inserted into any of the units. This is also stated on the packing how many batteries come with each of our products. If the unit has arrived without batteries, please contact our customer care team at customercare@kientikwellbeing.com
Shocking service
Shocking service. Only half the order arrived. Emails asking for explanation ignored. Repeated calls, simply fobbed off, 'you need to give us to the end of the day'. Still no blood pressure monitor or explanation.
A week later I have received the monitor – sent for a Saturday delivery, which I am grateful for.
1. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kinetik Wellbeing
Hi Michael, Thank you for your review, I appreciate we have now resolved the issue and your item was delivered on Saturday. Thank you for your time on the phone. Team Kinetik, Live well, stay welll
New product inferior to the previous one.
Really disappointed that the new blood glucose BG710 only measures in mmol, but the previous model AG607 could measure in both mmol and mg/dl.
Usually, new products are better than the previous ones and not inferior.
5. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kinetik Wellbeing
Hi Rogerio,
Thank you for your feedback.
The new range has several new features that have been added to improve usability and tracking of glucose measurements. This includes pre/post-meal markers and the ability to connect your device to an app (if using the Smart Blood Glucose Meter) or upload your results onto your desktop/laptop (if using our non-connected Blood Glucose Meter).
In regards to measuring in mmol/L and/or mg/dL, we have updated our new model so that it is more closely aligned with how glucose measurements are recorded and reported by the NHS.
Thank you,
Team Kinetik
Live Well, Stay Well
inaccurate monitor recording.
I had a problem with the readings on a blood pressure monitor not relating to those taken manually. I contacted the company and they responded quickly and efficiently. They arranged and paid for the return of the monitor and a replacement one was sent back to me within the week. No quibbles, no excuses.
1. kesäkuuta 2023
Oma-aloitteinen arvostelu
Helpful support colleagues
I ordered a blood sugar monitor from Amazon (kinetic well-being brand) and when it arrived it seemed to have been used despite me ordering a brand new one. I then decided to get in touch with kinetic well-being directly and spoke to an absolutely brilliant and helpful customer support member named Lauren. Lauren has been so helpful and understanding and arranged for a new device to be sent to me. I was so grateful for all the help and couldn’t of been happier with the service. Thank you again!
23. toukokuuta 2023
Oma-aloitteinen arvostelu
Very helpful
Had an issue with my blood pressure monitor, contacted customer services who were helpful and I thought the fault had been rectified, however a few months later the issue got worse, I contacted them again and they have swiftly replaced my monitor. can’t fault the service I have received.
18. toukokuuta 2023
Oma-aloitteinen arvostelu
Waste of £60.00
Bought a blood pressure monitor TMB-2088 worked ok for a couple of months then started to show error on inflation. customer service advised it was the cuff that sometimes stretches and how to reset the cuff. That worked for a couple of uses then started to refuse to inflate again.£60 for a product that's so unreliable I put it in the bin and bought a Braun for £37.
5. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kinetik Wellbeing
Thank you for your feedback on the unit. As we advise all customers who call in and email, we offer full troubleshoot support. If this is not successful. As a company standard we bring in any unit under warranty, for full technical testing as all our units are BHIS approved and classII medical devices. We are sorry to hear the item has been binned as testing this unit would have been vital and a replacements unit would have been sent out as per warranty standards. Thank you Team Kinetik.
Replacement faulty blood pressure monitor
Customer services(Jodie) provided a very quick replacement for a faulty monitor a very good company to deal with.
23. huhtikuuta 2023
Oma-aloitteinen arvostelu
Problem sorted!
Had a problem with my relatively new WBP1 monitor which was returned to Kinetik. A replacement unit was sent at no cost - problem sorted.
21. maaliskuuta 2023
Oma-aloitteinen arvostelu
Excellent service
Excellent service, ordered a heart monitor which then got lost when in the hands of the carrier. Replacement arrived a few days later. Would highly recommend :-)
24. helmikuuta 2023
Oma-aloitteinen arvostelu
Quick replacement under warranty
Quick replacement under warranty. Monitor failed to work after 10 months use and was quickly replaced with a new one.
21. helmikuuta 2023
Oma-aloitteinen arvostelu
Brilliant service and great price
Brilliant service, ordered a blood pressure monitor on Thursday morning and delivered on Friday morning next day. Free delivery and great price for the device. Would highly recommend :-)
26. tammikuuta 2023
Oma-aloitteinen arvostelu
Caring and efficient
Caring, efficient and friendly … thank you so much. When my bp wrist monitor didn’t work properly. I was helped very quickly. Great customer service.
19. joulukuuta 2022
Oma-aloitteinen arvostelu
The I finally received blood presue…
The I finally received blood presue machine works very well thx Lauren it was not ur fault the delivery company took three times to finally find my address thx t.c
11. marraskuuta 2022
Oma-aloitteinen arvostelu
Great communications and very helpful…
Great communications and very helpful on setting up the monitor.
works a treat. many thanks
3. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kinetik Wellbeing
Thank you, we're here to help.
Excellent products, excellent customer care!
24. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kinetik Wellbeing
Thank you for the feedback!
Great customer service
Great customer service. Had a minor problem with my product and Lauren sorted it out for me. The product itself, a Luxury Sonic Body Brush, is well made and I hope that it will serve me for a long time.
14. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kinetik Wellbeing
Thank you for the feedback, we're glad Lauren could help.
Finger Pulse Oximeter (Sp02) - PO6L
Quick delivery, quality product and exceptional customer service. It's very easy to use too.
4. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kinetik Wellbeing
Thank you for the great feedback!
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