Kasela Studio Arvostelua 

My order was due to arrive by 18th August. When I messaged on instagram, they told me they had none of that colour left and would I like another. I didn’t want another colour and it wouldn’t have arrived before my holiday. I asked for a refund instead. Since 24th August, I haven’t heard from the seller. I have messaged multiple times, still no sign of a refund being issued. I wouldn’t have minded if the waiting time was longer & I could expect it at a later time. But it said within 12 working days and it’s now been 22 working days. Really poor communication & customer service. I was really looking forward to receiving my order and and now I will be advising other people to avoid.

Order an item sent back never ever refunded. Loads of messages but no response

Terrible communication, avoid !!

Wow what can I say!! I ordered a swimsuit, bikini and a crochet set. The best swimwear i’ve bought ever! Made me feel so confident, it’s extremely flattering and such good quality material, absolutely gorgeous pieces and will 100% be buying more from Kasela Studios! Delivery/ dispatch timing are longer than your average retailer, however you should bare in mind it is all handmade so obviously won’t be done over night like those fast fashion brands (who wants to shop fast fashion anyway) It’s absolutely worth the wait and you definitely get what you pay for! Not to mention, the customer service is brilliant! so quick with replies and extremely helpful and made sure my order was sent out in time for my holiday!!
Thank you so much, already planning what to buy next 🙈🫶🏼🥰🍒

Do not buy from Kasela Studio ! Placed my order on the 25th of June and have still not received my correct order (now the 14th of august) … After trying to get in touch with them for a month, they eventually replied and sent my order for it to be the completely wrong order … After contacting them they insisted that I needed to pay for tracked shipping which cost me a further £5.50 and they contacted me two days later saying they have received my order and will send my correct order out next day delivery … it is now two weeks down the line and I have received no update after trying to contact them on numerous platforms ! Absolutely terrible customer care and not worth your time and money !

My dress arrived yesterday, I wasn’t to sure when my dress would be arriving I contacted customer services on Instagram, and they were extremely helpful and let me know when it was out for shipment, the dress it’s self is so beautiful fits like a glove, very high quality will definitely order from them again, thank you so much !! X

Do not buy from this brand!!!! All you need to do is read the reviews on here to see how awful their customer service and delivery time is. I ordered a swimsuit at the beginning of July and it still hasn’t been dispatched despite me chasing them multiple times via email and DMs on Instagram. All I was told was that there is a delay with the fabric and have heard nothing since. They also delete any negative comments on their Instagram, as each time I have asked them to reply to my DMs in their comments, they delete them! I have asked for my order to be cancelled/refunded given my swimsuit is ‘handmade’ and they don’t have the fabric for it yet but have been ignored. Do not buy from this company, I can’t believe they are getting away with taking people’s money and not fulfilling the orders.

Amazing quality swimwear, and such lovely and flattering designs!! Had so many compliments on my holiday!

Such great quality, loved both of my outfits.

Amazing quality to the clothes ordered from here, will defiantly order again !

my items were really fast arriving and the quality is unreal! i’ve had most my bikinis for summer from Kasela and the quality is gorgeous!

I bought a 3 piece swim set from here and it is such good quality. It’s thick, fits like a glove and I had so many compliments!! Definitely recommend buying from this label! Will be purchasing again!

I ordered the denim cut out swimsuit, I emailed to ask if it could be dispatched as soon as possible, the customer service was brilliant and my item was delivered the next day. The item itself is great quality and I had lots of compliments.

Takes over 3 months to deliver. Don’t answer dms or emails. Tax charge of €117 for 3 bikinis being shipped from uk to Ireland.

terrible service and horrible communication i have sent multiple messages and still no reply clothes were sent back and i never got a refund

I ordered 2 swimsuits for Ibiza in June for the end of July. No where on the page did it state about the items being pre ordering only or the delivery times. It actually said on the website within 5 working days, then after ordering 10 working days and then 14 working days on my receipt. I contacted the help page in which they aim to get back to you in 48hrs I had no reply back. I then contacted an email - no reply. I paid £90 for these items and only when I contacted their help page on Instagram which was also hard to find I got a reply. At this point I had been to Ibiza. I got my order through this morning - the swimsuits are definitely not a size 8-10 more like a 6. A waste of money. If you’re ordering order well in advance of when you need them as I through I did that and it wasn’t long enough. I wouldn’t have minded but I got no communications back, my only options is to exchange as they do not accept refunds

AVOID THIS COMPANY I placed an order over 2 months ago and spent around £155 I still haven’t received it and I’ve had no response from the for weeks !!!

Terrible communication. Never responded to my emails for about a month. Ignored me after attempting pretty much every way possible to reach out. Wouldn’t shop here again. Girls your clothes won’t come for at least 6 weeks so don’t shop here if you want an outfit within the time frame they say on the website because it’s absolutely not true. Wouldn’t be annoyed if this was properly disclosed on your website and in your ordering or basket section but it’s not. It seems this company has no customer policy or care for their customers with the lack of acknowledgment alone. This needs work really unhappy with my treatment.

DO NOT BUY FROM HERE. I placed a large order 2 months ago and it still hasn't arrived. I have emailed Kasela 6 times to chase the order, and have received no response. I've also tried DMing them on Insta and filling their contact form on their website multiple times, I still haven't heard anything. Their business status on Companies House says that the company was dissolved in March 2023, yet they are still accepting orders and taking payments! I have requested a refund several times just for this to be ignored. The customer service is as non-existent as my order. If I could give no stars, I would. AVOID AT ALL COSTS.

I ordered in may for a holiday at the end of July. Had to return swimsuit at my own cost as they had sent the wrong size. Didn’t arrive in time for the holiday.
No contact from the company
Ignoring all forms of contact
Had to open a dispute on Klarna.
DO NOT ORDER FROM HERE