Kasela Studio Arvostelua 

Cute pieces and from time to time they have insane sales, great pieces literally from 3 pounds.

Terrible buyer experience. I paid for next day delivery but did not receive my items for another week. Returned (at my own cost) only to be ghosted, so was out of pocket for my money and the clothing. I have resorted to successfully making a charge back on my credit card, I would recommend anyone else who has been scammed by this company to do this also

Sent back items for a refund, paid for the delivery cost, this was over a month ago, still no refund.
I have contacted them on several times and no response.
DO NOT ORDER FROM THIS COMPANY!!

Ordered something back in July - lovely set and good quality but just didn’t suit me. Applied for a refund which I had to send through my own postage. I have an email confirmation and photo evidence of my return reaching Kasela successfully but no sign of any communication/refund. It’s now mid September and since then I have emailed customer services and reached out on social media about my refund and have been completely ignored. Really frustrating when the sets I had ordered wasn’t cheap and I am now without money that I can’t afford to go without.

Item was delivered fine, just didn’t love the fit. I paid to return this item to them, didn’t get my refund. I emailed them and they asked for proof of delivery, I sent photos of it outside their office, a GPS map and proof of postage and they just stopped emailing me back. I have contacted Facebook, instagram and via email and they are completely ignoring it. I would only order if I didn’t care about returning.

I have been waiting for my money for 3 months now. This company received my returned package, which they also confirmed. But actually refunding my money? No way! What a terrible company. Hopefully no one else falls for this and I still get my money back.

Amazing quality, never had any issues with the brand.

Fast delivery
Amazing bikini
And everything perfect 💕

AVOID!!! I wish I had searched this business up before ordering. I placed an order on the 24th June, and the same day I’d received an order with a tracking code to say the order was despatched. I checked the tracking code, and Royal Mail had not yet received the parcel from Kasela Studio. So Kasela had just paid for a label, but never posted it to Royal Mail. I have emailed and contacted their social media accounts to chase up the order, and I’ve received no response from them. We are now 3 weeks later, they’ve kept £300 of my money and not posted my parcel and are refusing to refund me for something I’ve not received. Don’t risk buying from them, as you won’t get your money back. A friend of mine ordered from here 12 months ago and returned some items and they claimed they never received the returned parcel, she showed proof and they repeatedly ignored her, took them 6 weeks to refund her.

I’m extremely disappointed in myself for not reading the trustpilot reviews prior to ordering. This is something I would normally do. Please please please avoid this company. The first issue arose when I paid for express shipping and certainly did not receive this. I returned my order on the 18th May and they have not even confirmed receipt of this even thought I posted back via Royal Mail signed for next day at my own expense. The refund has not even started to be processed meaning they are sitting on my money!! ALOT OF MONEY! Customer service is none existent. I have contacted both accounts on instagram and received no response. This copy is a scam!! Please avoid and don’t put yourself in mine and 90% of other reviewers positions but ordering from them. I will be taking matters further.

I purchased my first item from this company—a polka dot swimsuit for my hen do. When it arrived, I tried it on as any customer would. Unfortunately, the sizing was completely off and it wouldn’t even go past my thighs.

I returned the item just two days later, only for nearly a month to pass before it was sent back to me because they had apparently never collected it. I was then told the return had been rejected due to a supposed “mark on the lady area.” This is simply untrue. The item is in perfect condition, and despite repeatedly asking for evidence and providing my own photographs, they have refused to properly address the issue.

What’s even more frustrating is that they claim they inspected the return, despite the fact it was never collected in the first place. Their explanations have been inconsistent throughout, and customer service has been extremely poor.

The whole experience has been an absolute shambles from start to finish. Unless you’re an influencer, it seems they have little interest in helping genuine paying customers.

I will never shop with this company again and would strongly advise others to think twice before ordering, especially if there’s any chance you’ll need to make a return.

I normally have had a good experience with this company until my recent order. I brought a set top and skirt and I done a refund and exchange for the skirt in a bigger size. When I received the new skirt it was the same size which I had sent back. I contacted them multiple times via their form, email and even Instagram DM and they have not gotten back to me at all. I’ve now had to refund the skirt and pay for the shipping when it was a fault on their end purely as they are not getting back to me at all.

I ordered three pairs of shorts, two were faulty and had broken stitching.

I tried to return the items and they said they wouldn’t accept them as they was final sale. I explained and sent photos of the holes in the items and they have ghosted me ever since.

I would avoid buying from them.

After receiving an email saying my order will be despatched within 1 day, it wasn't despatched for another 9 days during which time I had no response from the retailer until it was posted.

There returns period is also 2 weeks rather than 4, which isn't highlighted on purchasing. When reaching out to them regarding this I recieved no response.

The product ordered also had sequins etc missing.

If I could rate this company 0 stars I would. I returned an item back in August and have still not received my refund. I emailed them to ask why I hadn’t been refunded yet and they asked for proof of postage which I sent them straight away but did not get a response. I have since sent them multiple emails and they will not reply to me. Starting to think this company is a scam! Do not order from them!

Good quality clothing and some pretty pieces. Parcel arrived quickly and updates throughout. My order unfortunately didn’t fit me as it was too large, which was a shame as the outfit was really cute! Will definitely order again and try some other pieces.

I have ordered a few bikinis from kasela and all have been amazing quality! With quick delivery.

I tried to make a return but the portal was not working for me. I contacted them and they said they could process it manually. I agreed to this, and they ghosted me ever since. I have sent them at least 4 DMs and 4 emails. No response. They went completely ghost on me. I have never experienced customer service like this before from any company. I would not recommend them at all. I’m not escalating matters legally and making a complaint against them on the UK government’s website. DO NOT BUY FROM THEM.

Do not order from this company I returned the items because they didn’t come with express shipping like I needed them to, they arrived back the the studio on tne 19th September
I have still not received a refund I emailed they replied once asking where the proof of the parcel being returned was I sent it and have beint ignore since over £100 order !! I’m fuming doesn’t even deserve a one star