Kasela Studio Arvostelua 

Firstly, they failed to mention anywhere that sale items are non-returnable. When said items arrived they were faulty - snags in material of 2 out of 3 dresses I ordered. Couldn’t create an online return as they were sale, so emailed customer services who offered me a partial refund if I kept the dresses. This was a month ago and they have never replied since or sent me any money back. They’ve ignored about 5 emails since. Shit customer services.

Everything about the brand is perfect!!!! The products I got for my Ibiza trip was such perfect quality and fit and struggle to find swim that flatters me! The girls who run the business are so helpful and answered all my queries before I ordered! Would definitely shop again and again!

Every order I’ve placed with Kasela has been shipped & delivered SO quick with no complications. The clothes are amazing quality & are always as seen on the website. I know I will always love their items & they’re clearly designed & made with so much thought! 100% recommend🥰🩷✨

Really annoyed I can’t return final sale items. There was no warning when I purchased that this would be a thing and I’m left with £50 worth of stuff that doesn’t fit.

The clothes and designs are beautiful. The quality blew me away. I ordered a lace co-ord with matching swim set and not a single defect on the material. The designs are so unique and stunning. I received so many compliments. I had to purchase more.
I communicated on instagram to follow up on my order. It was easy and response time was fast

Great quality clothes, the fit is always perfect never had a bad purchase from here. always fast delivery.

Also amazing girls and a well respected and trendy brand from people my age

Quick delivery, and love all of the pieces I have received all my bikinis are from here!

I returned a swimsuit that didn’t fit (only tried on briefly with underwear), and they refused to refund me. They claimed there was a “dirty mark,” which is completely false. Then, to make things worse, they showed me a photo of a swimsuit that wasn’t even the one I returned! I asked them to confirm the size of the item they sent me, and they refused. The whole process felt like a scam. Terrible customer service, dishonest practices – save yourself the hassle and shop elsewhere.

I made an order two weeks ago and have had zero updates on shipping. It still says preparing order despite shipping stating it would take 3-5 days to arrive. I’ve emailed and they said the skirt was bought as a pre-order which is correct, however no update on the top that wasn’t.

Another handmade company let me down with a order I made a month ago for Ibiza, messaged KASELA as I was stressed and needed a lace co ord the next day they got back to
Me straight away on insta ordered 2pm and came the next morning amazing customer service and the quality and the pink colour & fit was unreal thank you so much xx

Recommend their swimwear and cover ups! Customer service is also amazing

Ordered and paid for express shipping 1-2 working days took 5 days to come when emailed the company heard nothing back. Slow service and bad communication

I ordered a bikini from this company, the bottoms were fine, but the top was too big so I re-purchased this. Once paid for, I never received the order and have not had any help in trying to solve this issue. My initial email to them was on the 12th of April and since then I’ve been chasing with hardly any response. The customer service has been terrible and I wouldn’t recommend them at all

Received my green swimsuit in matcha order. Fits me perfectly and i love the colour. Cant wait to wear on holiday!

Ordered swimsuits however had to return due to poor sizing couldn’t even fit them on. Once returned they responded saying they won’t be refunding me and will be sending them back as their is a small mark conveniently on both swim suits, which I couldn’t even get on and have never wore, the hygiene seal was still attached and the tags were still on the marks were not from me as they went straight in the packet after I couldn’t get them past my legs. After reading reviews it looks like they’ve also done this to multiple other people so I can only assume they’re actually marking these themselves when returned to avoid having to refund. I am now £90 out of pocket it’s very disappointing because I actually did want to order from here again and they’ve now lost a customer due to their service and I’m sure a lot of other people feel the same with their experiences with this brand I’m honestly so flabbergasted that a brand can do something like this it’s awful

Waiting a month for a response about my refund. Provided all returns information and still not refunding my £100. Absolute ridiculous! Do not buy.

love this shop!!! absolutely perfect for holiday and they have such a variety of clothes and designs xxx

Ordered the sparkle dress and was so impressed. Quality was 10/10 and customer service was quick and fast when I had any questions. Lovely brand xx