Kasela Studio Arvostelua 

took my money never received my item and ignore my emails

amazing quality products! will definitely be ordering again

I ordered the brown Lycra swim suit for Mykonos and I am over the moon!! I got sooo many compliments, so flattering and such good quality. Will definitely be ordering again wow xx

Don’t order if you’re in a hurry. Been waiting 5 weeks for my order and still hasn’t even been dispatched. They asked me when I needed the order for when I had messaged to say I still hadn’t received it. Sorry but it doesn’t matter when I need it for, it matters that your turn around time says 10 working days and it’s been 5 weeks .. think this company need to work on their customer service & delivery process.

Due to the 12 day preparation time to make my order, it only left a couple days until my holiday. So I emailed on Instagram and asked for a quicker turnaround time, and within an hour I had a response! And then 2 days later it arrived at my house. Very pleased with the customer service.

I bought swimwear from Kasela at the begining of may (It makes it super clear the 5-7 day lead time due to the item having to be made) I think i actually waited 3 weeks for my item (By which point I had already been on my holiday that I had ordered it for) so i sent the item back and emailed them to advise I was doing this, never had a response, customer service is shocking delays at every stage, unprofessional and shocking service! Avoid if you expect your delivery anytime soon and if you have issue expect any sort of response.! They still have £80 of my money nearly 2 months down the line and I have returned my swimwear 2 weeks ago!

Ordered on the 24/05 for my holiday 3 weeks later. after reading some of the reviews I was worried it couldn’t arrive in time. I sent them an email to advise i was going away and gave them the date i needed it by. They replied to assure me it would be delivered in time. I did have to chase again 3 days before my holiday but they confirmed the item was being sent that day and it was!
Swimsuit is absolutely perfect and amazing quality so very happy! Thank you.

Amazing quality pieces and quick and friendly customer service 💗 worth the wait x

Amazing quality bikinis and amazing customer service! Needed it for a certain date and they were able to get it sent out early so I can wear my new bikini on holiday! Definitely would buy again!

I ordered 3 x styles of swimwear. All styles arrived and the bottoms that were sent to be were incorrect. I asked for the right pair to be sent out to me. They agreed and also agreed to refund shipping costs. My parcel got lost with Royal Mail which is not Kaselas fault, but I’ve sent 3 emails asking for a solution to be agreed as I am now left with a bikini top with 0 bottoms, when I wouldn’t have exchanged them to begin with if the right pair was sent out. I also sent back a swimsuit for an exchange, so because my parcel was lost I’ve lost out on a lot of money. I’ve had no response and getting fed up now, I would appreciate someone coming back to me to at least show some good will, and offer a refund for the bikini bottoms (happy to send back the top as well as it’s useless without bottoms) or the right pair to be sent out to me, and a refund for the shipping costs. Please can someone come back to me and get this sorted.

Ordered the mesh dress from the new drop and I needed it for that same week, messsged the customer service team (who are amazing and so responsive!) and they made sure to have my order to me within 5 days! When there usual turn around is 10-14 days. Absolutely love my dress aswell would definitely recommend 🫶🏽

I ordered 3 bikinis from Kasela Studio for my holiday! It took a few weeks for them to arrive and I was worried they wouldn’t arrive on time but the team they have were so quick to respond to my message on their Instagram account. They were so helpful and I literally received my order within a few days of messaging! The quality of the bikinis are unreal and the colours are exactly what you see online! Couldn’t recommend them more 💗💗

One of my favourite shops, i rewear my clothes I bought from them all the time and always get so many compliments. Always happy buying from here 🫶🏼🤩

My experience with kasela has always been great, I’ve had a couple of bikinis from them now and had a great experience each time. They have always been helpful with answering my queries. The bikinis are amazing and the qualify and colours of them are always insane. Will continue to shop with them!

Product is amazing but it took much longer than stated to come

Good customer service ! Amazing outfits

Wouldn't recommend. Paid for 3-5 working days shipping and its now 12 working days later, I have messaged on instagram multiple times and emails to be ignored.

Awful customer service, not helpful at all. Do not reply to your emails. Would not buy from this company as they do not think of their customers! I’m still awaiting for them to get back to me!

Ordered this for a holiday and paid next day delivery, after ordering i had an email advising this order time frame is after the product has been 'made' and i would be waiting 10 working days. I emailed to advise i needed this sooner for a holiday to which they responded and it did arrive in time. On trying on i realised the fit was awful and the bum was so baggy its not appropriate to wear. I have since emailed 3 times to be told today its exchange only, as they are handmade pieces - but handmade to a size 6/8/10/12? So i can only exchange, but the company will re-sell my item if i return it, to someone who orders the same size as me, as i wasn't asked for my specific measurements for it to be handmade. the company is a scam by telling you they are handmade pieces and therefore non-returnable, yet will re-sell the item when you return it as you can only order by standard sizing. Not quite right if you ask me. I'm now short £50 + postage due to the unclear website and even if i wanted to exchange the item, due to their delayed replies i will be out of the 14 day 'return' period. I will be taking this further to get my money back.

I made an order a month ago and still have not received my package, nor any tracking update about my orders whereabouts.