Joseph Joseph Arvostelua 5 019

Based on the wording of the return policy, it appeared that returns would be straightforward and that a return label would be included on the box. There was nothing clearly stated that would indicate the customer is responsible for return shipping costs in this situation. Because of that, I proceeded with my purchase under the reasonable assumption that returns would not require additional out-of-pocket expense. This directly contradicts the expectation set by the website and is misleading.

Had the policy been clearly stated upfront, I would have factored that into my purchase decision. As it stands, the current wording does not provide adequate transparency and creates a deceptive impression for customers.

My customer service intervention was very good, thank you Kokila for being so fast and understanding.

Bonjour
Ayant toujours été content des produits Joseph/Joseph mais là malheureusement je suis TRES DECU des casseroles et poêles qui colle dans le fond après même pas une année de utilisation.
Je déconseille vivement ces articles.
Articles à revoir pour la marque
CB

Je félicite Joseph Joseph pour la qualité du suivi et la réactivité dont ils ont fait preuve. Mon problème de livraison a été réglé très rapidement par Joy , avec beaucoup de réactivité et d amabilité .

The luxury look and efficiency of the design, especially being able to keep colours separated, actually makes me more motivated to do the laundry :)

I did had an issue with a laundry basket that arrived with stains, which was disappointing at first. But Annalise from customer service responded quickly, showed understanding, and arranged a replacement without any hassle!

Overall, I’m very satisfied with how the issue was resolved and the level of customer service provided. Thank you for turning this into a positive experience.

Order the new Ultra Mop, has issues leaking down the sides and inside the mop spray area itself, CS just said they need product teams to review it, it's brand new! clearly there is an issue with the mops

Mariela helped me replace my faulty bin super quickly, thanks so much!

I have a Joseph Joseph kitchen drainage rack, which is rusting away. I asked if I could buy a replacement rack.

Apparently I can't.

So I'm stuck with a rusting drainage rack on an £80 product.

Apparently the rust is wear and tear and according to a spokesperson, if I'd wanted to avoid it, I should have wiped it down with a dry cloth after use or hung it out to dry.

hmmm.

jolie poubelle de qualité et design top. Reçue endommagée pendant le transport et immédiatement renvoyée. Merci à Mariela pour cette rapidité.

I have bought many things of the years
I love the look and the quality of the items I had a problem with an item I bought years ago and contacted them via them website, they got back to me really quick and resolved my issue even quicker than I could have hoped for.
I will continue to buy their products for my family and will continue to buy them as gifts for my friends and family as I absolutely love this brand x

We bought one of their premium bins two years ago — and it exceeded every expectation. The quality was even better in person than in the photos. We loved it and used it daily without a second thought.
Then disaster struck — the pedal mechanism broke. We were gutted. We started looking for alternatives but honestly couldn’t find anything that compared, and were almost ready to just buy a replacement at full price.
That’s when we spotted the 10-year guarantee on their website. We decided to reach out, even though we no longer had the receipt — just a bank transaction as proof. Honestly, we weren’t expecting much.
But Kokila from the support team was absolutely incredible. She handled everything efficiently, took our bank transaction as valid proof, and arranged a discount coupon so we could get a new bin. The whole thing was resolved in just a few days.
We have several Joseph Joseph products at home and we’re not switching to anything else. Kokila — you’re the best. Highly recommend this company to everyone.

After encountering an issue with the courier (DX) - the customer service provided to me by Annalise was absolutely outstanding. The customer service I received had the perfect balance of politeness, empathy, understanding, and efficiency.

Jospeh Joseph products are great quality and I have many of their items. Recently, I had a problems develop soon after purchase - the team were very supportive and issued a replacement soon after I reached out to customer service. (A big shout out to Ruth who was understanding, supportive, and a great communicator!)
highly recommended!

Great service. Amina resolved our issues with no fuss, great experience.

I received excellent service from Amina in customer service today when I had a problem with a stainless steel pan. Her communicative response was both friendly and helpful and my problem was dealt with very efficiently. Thanks again Amina.

It was easy to get the correct information needed

I had bought Joseph Joseph Nest bakeware and one of the trays developed a slight fault. It was under warranty and the customer service that I received from Amina to resolve the issue simply could not have been better. Quality products backed by outstanding service.

Very positive after-sales experience. Kokila handled the situation quickly and efficiently, resolving the issue within 48 hours.
I had received a defective item and the company showed great professionalism in addressing and resolving the problem.
Excellent customer service: fast, responsive, and truly focused on customer satisfaction.
Highly recommended !

Update:
After my initial review, Joseph Joseph customer service contacted me very quickly. They solved the issue Perfectly by sending me a brand new Bin. Very happy with this Excellent Service and their 10-year warranty!

Excellent customer service from George and Kokila