Oh wow, I have been assisting my neighbor transition immigration to Croatia and the agents at Janus Henderson made the process seamless, they took extra steps to ensure their was no hiccups along the... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Web site slow, often cannot logon, this compared to similar sites. Not intuitive, could not find 'tickets' for contact I have made. Links from emails do not work. Web site does not offer similar acc... Näytä lisää
Yritys on vastannut
I had a query why the share price hadn’t been updated since last week and was very quickly informed that it was because these funds had ‘non dealing days’ which is a whole week in February. They were... Näytä lisää
Yritys on vastannut
No matter how many times I tried I cannot log onto my account... I made sure everything typed in was correct (spelled correctly and used the correct capitalization- no cut and paste from my form f... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Janus Henderson is a global asset management group headquartered in the City of London, United Kingdom.
Yhteystiedot
Bishopsgate 201, EC2M 3AB, London, Yhdistynyt kuningaskunta
- 0800832832
- support@janushenderson.com
- www.janushenderson.com
3,9
Hyvä
93 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Carla was very helpful
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Thank you for leaving your review, glad that you received the help you needed.
Oh wow incredible customer service support
Oh wow, I have been assisting my neighbor transition immigration to Croatia and the agents at Janus Henderson made the process seamless, they took extra steps to ensure their was no hiccups along the way, they showed they cared and I am very impressed thank you to all who help someone along the way in life. Be Blessed.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Hi Shanaaz, thank you for sharing this feedback. We’re really pleased to hear our team was able to support your neighbour so smoothly and thoughtfully.
I was locked out of my account and used…
I was locked out of my account and used Chat to sort it. Natalie was fantastic and sorted me out within 5 minutes. Great service from Janus Henderson Chat.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Hi David, thank you for your review and feedback, great to hear that you were able to access your account using our chat service.
Chat box function
I have never used this site but the chat box I had (with John) answered the question and answer was clear, timely and to the point. The best online chat box I have ever experienced to date
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Hi Philippa, thank you for taking the time to leave a review. We really appreciate your feedback and are pleased to hear about your experience.
Fast answer to query.
I had a query about unit pricing. It was answered quickly within the 'chat' box facility. Great service!
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Hi Graham, thank you for the positive feedback. We’re glad your unit pricing query was answered promptly via our chat service and that you were happy with the support provided.
Answered query very promptly.
I had a query why the share price hadn’t been updated since last week and was very quickly informed that it was because these funds had ‘non dealing days’ which is a whole week in February. They were very efficient in getting back to me on a ‘chat box’ in under 2 minutes.
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Thank you for your review. We’re pleased our team could quickly explain the non‑dealing days. It’s good to hear the chat service was efficient and helpful.
I had an issue logging on but John was…
I had an issue logging on but John was able to resolve via the chat line.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Good afternoon, thank you for taking the time to leave a review. I’m pleased to see that John was able to help you access your account.
Chat Query
Chat service quickly resolved my query about the postal address for forms
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Hi Nick, I’m pleased our customer service team were able to respond to your query promptly, and thank you for taking the time to leave a review.
Very helpful staff and a good…
Very helpful staff and a good investment so far.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Hi Mr Crowder, thank you for taking the time to leave a review.
very helpful
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Thank you very much HAL.
Customer Service query
Very rarely used the customer service but was excellent today, prompt response and very helpful.
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Thank you for taking the time to leave us a review, I'm glad to read about the great customer service you received.
Very helpful
Very helpfull. I got the information I required and quickly.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Hi Malcolm,
Thank you your review and great to hear that we were able to help you get the information you needed quickly.
good communication
30. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Hi Sam, thank you for taking the time to leave your comments. Its great to read that the communication you received was able to assist you.
Live chat answered my questions…
Live chat answered my questions promptly and helpfully. The company might think about allowing customers access to historic documents online.
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Hi Judith, thank you for taking the time to leave your review and your comments around how we can improve our service, I will ensure this is passed on to the appropriate team.
The chat is very slow
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Dear Jac,
Thanks for bringing this to our attention and taking the time to leave a review. I have reached out privately to gather more information.
Lack of follow up
The website was easy to use but lacked essential information. I used the online chat to ask for the further information. SPoke with Haile who was helpful. However was told they would come back to me with the information in 3-5 days (which I thought was a long time anyway!) but they have not done so
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Hi Peter, thank you for bringing this to our attention and I’m sorry that you have not yet received a response. I have reached out privately to gather more information so I can identify your account and ensure that you receive the information requested.
When I've needed support, it has been spot on
I rarely use the website and don't remember the ins and outs. The last couple of times I have needed help doing what I want to do. My 2 experiences with customer service (one by phone, one by online chat) were both excellent. I got knowledgeable, efficient and friendly service both times.
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Thank you for taking the time to leave us a review! We're thrilled to hear that you had excellent experiences with our customer service team. We strive to provide knowledgeable, efficient, and friendly service, and it's great to know that we hit the mark for you.
The Customer Support team member was…
The Customer Support team member was very helpful and gave me thorough answers to my questions, with links and steps of action.
9. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Hi Gwyneth,
Thank you for taking the time to leave your review and great to hear that you were able to get the help you needed with your questions.
Online platform could be improved
The login screen is less efficient than other online platforms, and then the actual website is again less intuitive and efficient. They can maintain security whilst making things slicker.
Example - every single time you login, it asks you to confirm marketing preferences. (I bet it doesn't do that if you opt-in to marketing emails!) Ask me once!
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Hi Paul, we appreciate your feedback. We're committed to enhancing user experience and are reviewing your concerns about the login process and marketing preferences. Thank you for bringing this to our attention.
Great support and improvements for overseas clients
The support person was immediately able to answer my query.
I see that Janus Henderson now supports id-pal for identification of overseas customers. This is a great step forward and will hopefully be followed at some point with access to accounts from outside of the UK.
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Janus Henderson
Thank you for your review, it's great to hear that our support team were able to answer your query.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.