italk Telecom Arvostelua 

Truly awful. Have been trying to get through on behalf of my elderly mother for three days. My email was answered with a generic email that was completely unrelated to the questions in my message. Endlessly on hold and the online chat is never available. The company is significantly overcharging my mother. If you cannot get hold of the company via any of the avenues they suggest, how is one to proceed? Switch provider I guess.

Very good customer service.

Discusting .left me with out broadband for three weeks .then tried too take money from my account .also put fibre optic in .that never worked either .I would never go with them again.i got no compensation for leaving me with no WiFi

Very polite and helpful

Cancelled my subscription

Awful customer service. I'm trying to sort out a change of landline provider for my vulnerable, housebound 94 year old godmother. She has been a loyal customer of iTalk for many years and now, instead of following my instructions, they have said they will cut her off in 14 days unless she rings them. I have been on the phone for over and hour and also on online chat for over 40 minutes without contact! How they expect an elderly, partially sighted customer to cope with this I really don't know. It has given me a migraine.

The service provided has chugged along at a modest 20Mbps since installed over two years ago and it's been an acceptable quality over time. I've just changed service providers to Plusnet because for less money they'll install new kit that offers 500 Mbps, when italk can't get more than 100Mbps. I count myself lucky that it's been as good as it has as I notice they use talktalk to supply the service, a company famous for failing customers over time.

Currently on-hold waiting on customer service contact line for over 1 hour. Waiting on online agent for 1 hour. Elderly mother-in law has been told her old analog phone line is switching to digital - what she hasn't been told is iTalk are 'taking over' her broadband, and have already instructed her existing broadband provider to cancel her contract. No transparency in the process and would end up with her paying more than twice the going rate for her broadband. I would cancel the contract ASAP if I could actually get hold of somebody!!

Absolutly abismal service sent my 90 year old dad a router to connect his phone he has no broadband he is a full time carer no phone for over a week unable to talk to someone have emailed no reply and waited and waited for somone to answer the phone

After receiving a poor performance from Italk I changed my provider a couple of weeks ago.
Now I`ve had an email from Italk telling me that they intend to install Full Fible 115 on 1oth April and it`s been confirmed with Openreach.
I have not asked for this and have no idea what it`s about and am finding it impossible to contact Italk by phone.
I`ve emailed them but had no reply.
What`s going on?

You cut my mother’s phone off and wouldn’t true fully explain why and you constantly lied it takes over a hour at least to get through to you 3weeks now my mums been without her phone so has stopped her direct debit and cancelled with you totally very unprofessional and totally disgusting way to run a pathetic so called communication company pathetic

Terrible company, especially as you have to pay an upfront fee to even get activated when the majority of the competitors don’t charge

After not having internet or a phone line since 24th of Feb 2026 I wish to close my account. The reason I'm writing to you on here is in the hope someone will get in contact with me quicker as I have emailed and called but can't get in contact with anyone.... currently on hold 24 minutes in. I have moved to another provider now so have no need for your services any more.

I have been 5 weeks with no internet. New phone line and fast fibre broadband was installed on the 19th of March. Still no internet and no working landline 10 days later% I’m 78 and disabled with no mobile, this but me through a great of distress and vulnerability. My daughter has called everyday with no response from italk. Nobody ever answers the phone or responds to emails. Disappointing, terrible service, extremely unprofessional

Really upset and disappointed with the service from Italk. My elderly vulnerable parents have a home phone contract, yet for the last two weeks have been unable to make or receive calls.
My step dad is 94 and has recently had ambulance called on more than one occasion
They live in a very poor mobile signal area.
My mum has rang customer services several times and had great difficulty getting through and then getting any help whatsoever, being fobbed off with, “it must be you handsets” (which they have now gone to the expense of replacing with no effect whatsoever) Or it’s “an internal line issue” which they have had checked by a former BT engineer and confirmed it is not an internal line issue.
I am extremely concerned for their welfare, italk are not fulfilling their contract which they pay over the odds for to begin with.

I acknowledge Italk’s reply to my review which is more than they have done to my emails.
You don’t answer your phone, I’ve had no reply to my email and your online chats agents are always off line in the early evenings when I am free to use them.
The issue remains unresolved and your customer service remains non existent.

Real people on the other end of the phone

90 yr old mother, who has dementia, has been left with no means of contact. Tried ringing customer service, lengthy wait on hold then you get cut off. Rang payments department, just to try and get some help, and they answered within a few seconds!!! No assistance from then other than the option to transfer you back to customer service.
Surely all customers, but especially the elderly and vulnerable deserve to be treated better than this.
I’m voting with my feet and taking my mother’s custom elsewhere.

I sent in a request for help with a landline problem and have re tuned several responses. Non of which have answered my initial query

Good value for your money and good reliable internet,would definitely recommend