Ionic Systems Arvostelua 

163
TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Great customer experience. They took me through step by step and made sure I got a custom system that suited my needs. They even advised against more expensive options that I suggested because they wo... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

I have no problems with this company. Products are great, despatched quickly without fuss. I've dropped a star because they use DHL. I've never not had a problem with them, absolutely useless lying co... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Bought a water fed pole and hose reel very impressed with it need to still set it up but looks great , super fast delivery took 1 day to come definitely recommend! Thank you

Yritys on vastannut

Saanut 4/5 tähteä

I'm not the best on computers get a bit old for that LOL but when you can talk to some one over the phone it's so helpful and the person I talked to was just that helpful and friendly so over all I wo... Näytä lisää

Yrityksen tiedot

  1. Valmistaja

Yrityksen kirjoittama

Housed in Wiltshire, England, our advanced production facility is the creative forge where all the Reach & Wash® systems by Ionic Systems are brought to life. As the originators of the revolutionary Reach & Wash® system, we've forever transformed the safety and efficiency landscape for window cleaners globally. Our commitment to relentless innovation continues to fuel our growth and portfolio diversification. Testament to this are our groundbreaking creations like the Foamion softwashing system and the groundbreaking Roof Wand. These innovative products showcase our dedication to enhancing cleaning solutions while maintaining our focus on safety and effectiveness. As the unrivalled market leader, our influence extends across the globe, with a network of distributors in 34 countries and product exports to over a hundred territories. Our products have garnered international recognition for their superior quality and exceptional performance. The Reach & Wash® brand, in particular, is a shining beacon of our commitment to excellence. It stands as a symbol of the "Quality without Compromise" promise we uphold in every product we create. This promise, steeped in our heritage, is more than a slogan; it's the very ethos that guides Ionic Systems as we continue to innovate and lead the cleaning industry.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

163 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

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On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,6

Kaikki arvostelut

(163)

43 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great customer service

Great customer service - We ordered the parts on-line and they came in the post the next.

5. helmikuuta 2025
Ionic Systems-logo

Vastaus yritykseltä Ionic Systems

Thanks for the great review, we appreciate your thoughts a lot!

Saanut 3/5 tähteä

Confusing website layout

Liked next day delivery. Didn't like website as you have to click on each option of the dropdown and but each little part of a clip separately. Also to add there are no photos to show what bits you've clicked on. Didn't like that I wasn't provided with a receipt of purchase either.

20. tammikuuta 2025
Ionic Systems-logo

Vastaus yritykseltä Ionic Systems

We will work on this for future customers, thank you for your feedback!

Saanut 1/5 tähteä

Terrible cheeky customer service

I had a email saying my delivery was due and would be with me by the end of the day )this was a Friday) it never came I rang the delivery company Ionic use and they said it won't be coming until Monday. I needed this item for work so had to go somewhere else to buy it so I've cancelled the parcel from ionic. Update when I rang Friday ionic says ring back when you receive it and we will refund you and send a courier to collect it. I rang back to a nasty cheeky guy saying we won't accept a return but if you want to send it back you pay for delivery I asked to speak to a manager he says no I'm not putting a manager on your not getting a return. This is a nasty company that I won't be using again and hopefully people reading this don't use them either

15. tammikuuta 2025
Ionic Systems-logo

Vastaus yritykseltä Ionic Systems

We take customer concerns seriously and aim to provide clear and fair resolutions. However, we would like to address the inaccuracies in your review.

Upon reviewing the situation, including a recording of the conversation, our sales team confirmed that we were fully prepared to issue a refund for your order, in line with our standard practices. It was explained that while we would accept the return, we do not cover the cost of redelivery, as is standard procedure.

Unfortunately, during this discussion, your behaviour towards our staff became rude and aggressive, with threats directed at one of our team members. While we strive to provide excellent service, we do not tolerate abusive behaviour towards our staff. As a result, we have decided to cease doing business with you in the future.

We regret that this situation has escalated, but it is important to maintain mutual respect in all interactions. If you have any further questions or require clarification, please feel free to email us at info@ionicsystems.com

Saanut 5/5 tähteä

Was super fast delivery

Was super fast delivery. Was a smashing price that was lest them other sites. Well packed and received without any issues at all. Will use again in the future

18. joulukuuta 2024
Ionic Systems-logo

Vastaus yritykseltä Ionic Systems

thank you for leaving a great review, it means a lot to us 💪

Saanut 5/5 tähteä

An absolute no brainer!

I have a reach and wash system, and RoofWand from ionic and they have both revolutionised my business. Great communication, super fast and efficient delivery and brilliant products. A no brainier for any exterior cleaning operation.
The the sales and after sales team are superb. I’ve never seen a more comprehensive company for exterior cleaning products.

5. marraskuuta 2024
Ionic Systems-logo

Vastaus yritykseltä Ionic Systems

Thank you for leaving an excellent review, we really appreciate you taking the time to let others know of your experience! 💪

Saanut 5/5 tähteä

Haven’t had better to date.

Good price. Good product and even better delivery time.

27. lokakuuta 2024
Ionic Systems-logo

Vastaus yritykseltä Ionic Systems

Thank you very much for the review! 👍 We always try to maintain high levels of stock of resin so that businesses like yourselves are never caught short

Saanut 5/5 tähteä

Purchase of a 21 foot Hydra Carbon pole …

The communication with your staff was friendly, clear and helpful, always a joy to deal with, and a prompt as possible delivery with high quality products,

Thanks very much,

Paul

20. syyskuuta 2024
Ionic Systems-logo

Vastaus yritykseltä Ionic Systems

Thank you for taking the time to leave a great review! Customer service and support is at the heart of what we do, so we're always glad to hear reviews like this!

Saanut 1/5 tähteä

Very disappointed with my first…

Very disappointed with my first experience with Ionic products, I recently ordered a 25ft Carbon fiber pole and the fist issue happened before it was even received!

I ordered the pole for a specific job and when contacting Ionic for an eta I was told 2-3 weeks as they had a pvc pipe shortage!

Fortunately this was resolved but it only got worse 😕

Ionic have this patented system that in my opinion as a professional window cleaner is not fit for purpose. The issues that the pole has is the firstly the Fly lead pvc is so hard it tangles all the time, second the built in pipe system does not allow for a univale to be fitted.

I was aware of this as when watching product reviews before purchasing the pole the video showed a small grove at the bottom of the pole that could be used to cut off the water.

However when the pole came it did not have a grove, I contacted Ionic and they ignored me! I've had to completely remove the internal elements of the pole to fit a Univale.

Finally after using the pole for less than a week one of the clamps snapped, Ionic did send me some new ones but on investigation the metal used in the clamps is very cheap and soft so this issue will cary on.

Should have gone with Gardiner and will be in the future.

9. toukokuuta 2024
Oma-aloitteinen arvostelu
Ionic Systems-logo

Vastaus yritykseltä Ionic Systems

We're very sorry that your experience with us has not met your expectations. Customer satisfaction is essential to us. Mistakes can happen from time to time, but any customers who have had issues in the past know that we will always do our best to rectify such situations.

Sadly, this is the first we have heard from you regarding this issue.

Please get in touch with our Service Team (01793 871 386) and we will more than happily resolve the problems regarding the fly lead and pole butt ring 👍

Saanut 4/5 tähteä

I have no problem with the products I…

I have no problem with the products I buy . But recently you don’t get emails from ionics informing me about my latest order , the dashboard doesn’t show orders on the website too

10. huhtikuuta 2024
Ionic Systems-logo

Vastaus yritykseltä Ionic Systems

Hi there, thanks for leaving a review of your experience. I have passed this onto our web development team. We can see that you have not created an account with us, this would enable you to view your orders on the dashboard. As for not receiving confirmation of order emails, can you please check your junk folder?

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