Inspire Telecom Arvostelua 

Very disappointed with this company. My 89 year old father signed up to this company after a cold call where he was led to believe that they were taking over from BT in the area a few years ago. He is now moving house so I have tried to cancel the contract as we want to go with BT who are offering phone line cheaper as opposed to Inspire who not only charge a monthly rate more than BT but also ask him to pay over £170 every January up front for 12 months line rental . Way more expensive than BT. They are now saying that he owes £380 termination fee as he allegedly agreed to sign up until Jan 2026! Disgraceful way to prey on elderly people. I will be requesting a recording of the telephone conversation where he allegedly agreed to extending his contract as he can’t recall this and said he would not have agreed to this as his house was on the market.

Quick response when called.

Really helpful clear relevant help and advice

I have already done this.
Excellent service!

The agent, Megan was an excellent ambassador for Inspire Telecom.

I had a query with my bill and emailed Inspire. Sam at Inspire responded promptly and sorted it out. I'm happy.

professional, flexible unpushy

A company who shows great patience and resolve for us, we aren't very technical, my parents called very flustered as their broadband and care line stopped working when they got new phones. It seems they may have muddled up the setup when changing them. They spoke to Sam who walked them through getting the line and broadband working and kindly advised to contact the council immediately as the care line seemed to be faulty. He even followed up with them to make sure they were okay and again stressed the need to call the care line provider.

A very personal touch to them which Inspire weren't obligated to do. Definitely an inspiring company and a breathe of fresh air.

Excellent service from Megan, small issue dealt with quickly and efficiently.

Intelligent interest in customers, not ‘talking’ down, explanations given & queries answered.

Easy to contact. Quick service and solving of problems.

Phone line not working, simple phone call, taken through the options and warned of possible cost if fault was on the householder side, offered a solution to help if there was a cost however speedily resolved once reported to OpenReach.
So helpful, so personal as I felt I was being treated as a person rather than a unit. Well done, a credit to this company.

Megan Kinzett went out her way to get Open Reach to sort out our land line back on after they had been "working" in our area.
She kept us in constant updates and didn't let up on Open Reach until we did get our landline back after a couple of days with a dead phone !
Many thanks for your assistance Megan which is much appreciated.

Megan had patience to answer all my questions.

I’ve been signed up with Inspire for about two years now. I am delighted with the service provided for phone, broadband and television. Minor initial problems were dealt with quickly and efficiently. Contacts with staff have been good, the advisors are helpful and polite. Well done Inspire!

Great company to deal with upfront with all the details, all questions answered directly with super customer service and friendly staff that make the customer feel valued

What a fabulous company
Always answer phone within minutes and always very helpful would certainly recommend

quick and reasonable price and easy to organise.

Shambles from the start.
Was told they would pay my early exit fee from BT. 4 months down the line BT still chasing their fee. Inspire doesn't seem to want to help, I'm passed around asking for data from BT, etc. It's offered me very little savings compared to the stress it's causing.
Pam - struggling pensioner!!

UPDATE:
After leaving review I was swiftly contacted by Sam, he eventually resolved my issues. And breath!