Inglesport Caving & Climbing Equipment Arvostelua 

42
TrustScore 4.5/5 tähteä

4,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Purchased a spare battery at a great price, unfortunately Royal Mail misplaced it, now kicks in Inglesports super customer service. When they knew I needed the battery for a headtorch I was going to... Näytä lisää

Saanut 5/5 tähteä

Very good service from Inglesport. I telephoned on Saturday to enquire about a product seen on their website, following which I placed my order online. The item was delivered via Royal Mail the next d... Näytä lisää

Saanut 5/5 tähteä

Delivery within 48hrs of placing the order due to spending the required amount. Speedy reply to emails. Received a refund only hrs after they got a product back I exchanged for a different size. Did... Näytä lisää

Saanut 5/5 tähteä

I rarely write reviews (due to lack of time) but, given how good the service was, I felt compelled to. I ordered a Rab Cirrus Men's Flex Hoody from Inglesport on Sunday afternoon and receive the item... Näytä lisää

Yrityksen tiedot

  1. Ulkoiluvälineliike
  2. Seikkailulaji
  3. Ulkoiluvaatteiden ja ‑välineiden kauppa
  4. Kalliokiipeily
  5. Urheiluvälinekauppa
  6. Talviurheiluliike

Yrityksen kirjoittama

Inglesport - Caving and Climbing gear specialists: Buy the best Climbing and Caving equipment from Inglesport. Fast UK and Worldwide delivery options available on top exclusive brands. Everything you need for your next big adventure.


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

42 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,3

Kaikki arvostelut

(42)

9 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Absolutely a joke of a company send my…

Absolutely a joke of a company send my package with no signed for option just dump on my door step and leave and guess what get home no package and to be told tough luck basically.£140 pound out of pocket to be told not our problem by inglesport.
Never buy online from all going on my YouTube channel so keep a look out

31. lokakuuta 2023
Oma-aloitteinen arvostelu
Inglesport Caving & Climbing Equipment-logo

Vastaus yritykseltä Inglesport Caving & Climbing Equipment

Dear Nathan,

Firstly, we want to express our sincerest apologies for the frustration and inconvenience you have experienced. It's clear that your expectations have not been met. We understand that receiving your order in a timely and secure manner is crucial, and we aim to ensure that every customer has a positive experience with Inglesport.

We rely on our delivery and fulfillment partners and upon learning about the issue with your package, we immediately initiated an enquiry with Royal Mail. Royal Mail returned to us swiftly and according to the information and evidence provided, including GPS coordinates, the package was delivered to your flat door. We understand, however, that you did not receive the package.

We suggested starting an Amazon A to Z Claim because this process is designed to help customers like yourself who have faced issues with online orders. While a solution to the problem isn't available through Royal Mail as the package was technically delivered, the Amazon A to Z Claim is a step that provides a possible resolution for customers in your situation.

We take every customer's feedback seriously. We can support you through the claim process if you require assistance.

Please feel free to reach out to us at your earliest convenience.

Regards,

Inglesport

Saanut 5/5 tähteä

Superb service and product!

Superb service and product!
Rab waterproof ordered in Large size Thursday afternoon, arrived lunchtime Saturday.
Great fit over a Medium size fleece.
Will definitely use Inglesport again!

28. lokakuuta 2023
Oma-aloitteinen arvostelu
Inglesport Caving & Climbing Equipment-logo

Vastaus yritykseltä Inglesport Caving & Climbing Equipment

Thanks so much for the 5-star review and kind words, we really appreciate it!

Saanut 1/5 tähteä

ordered a RECHARGEABLE Peltz head torch…

ordered a RECHARGEABLE Peltz head torch through Amazon, arrived with ordinary batteries, was told it was mis-advertised and it was not rechargeable
They totally agreed it was advertised wrong and the advert could not be changed
was refunded cost of torch and £4-49 postage, It actually cost me £5-39 to post it back as they advised
No torch , out of pocket, and all the hassle, NOT IMPRESSED

3. syyskuuta 2023
Oma-aloitteinen arvostelu
Inglesport Caving & Climbing Equipment-logo

Vastaus yritykseltä Inglesport Caving & Climbing Equipment

Dear James,

Thank you for sharing your feedback. We always encourage our customers to reach out to us directly with any concerns, as we're available 7 days a week and are committed to addressing issues promptly.

To clarify, the original issue stemmed from Amazon listings that can sometimes be misleading or faulty, which is beyond our control. However, we did acknowledge the situation and offered a full refund. Regarding the return process, it seems there was a misunderstanding with Amazon's VAT calculation on refunds. This resulted in a 20% discrepancy in the postage refund. It's worth noting that Amazon has a unique way of adding VAT to the item refund but not to the postage.

While we're unable to contact customers through Amazon post-purchase, we invite you to get in touch with us directly so we can address the postage refund discrepancy.

Thank you for your attention to this matter.

Saanut 5/5 tähteä

Ordered Rab mattress

Ordered Rab mattress. Got product at a reasonable price, free delivery and on my doorstep within a couple of days. So many companies either don't deliver to NI or charge extortionate p+p since Brexit. Very pleased. Great service. Will order with Inglesport in the future

11. syyskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Speedy delivery.

Ordered at 2pm and got it by 10am next day.
Was not expecting a turnaround as quick as that!!

Outstanding service!

5. heinäkuuta 2023
Oma-aloitteinen arvostelu
Inglesport Caving & Climbing Equipment-logo

Vastaus yritykseltä Inglesport Caving & Climbing Equipment

Our absolutely pleasure, Matt. Thanks so much for the 5-star review!

Saanut 5/5 tähteä

Brilliant!!

Great price, lovely item, super speedy delivery - very happy!!

13. toukokuuta 2023
Oma-aloitteinen arvostelu
Inglesport Caving & Climbing Equipment-logo

Vastaus yritykseltä Inglesport Caving & Climbing Equipment

Thank you for your kind words Ailsa :)

Saanut 1/5 tähteä

Don't use this company they don't send…

Don't use this company they don't send items out or respond to emails, but do take your money straight away.

22. tammikuuta 2023
Oma-aloitteinen arvostelu
Inglesport Caving & Climbing Equipment-logo

Vastaus yritykseltä Inglesport Caving & Climbing Equipment

Hi David, we apologise for the delay in sending out your item. It was not within our usual service expectations. We would normally have contacted you to arrange a refund after a stock error, but on this occasion, with more stock imminent, we thought it was a tolerable delay of 1-2 days, rather than cancel your order. Unfortunately, our delivery took 4 days to arrive. We should have communicated all this to you, and your email SHOULD have been replied to, hence we accept your review. The tracking shows your replacement headbands delivered, so please get in touch if you have any further queries.

Saanut 5/5 tähteä

Super speedy service

I bought a rab ascent 900 sleeping bag late on a friday night, it arrived on the monday morning!! Absolutely fantastic service! Will definitely be ordering again, sometimes the smaller retailer is far better than the big businesses

19. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I ordered a coat from these

I ordered a coat from these, it came extremely quickly. Once received I soon realized it was way to big for me, so I contacted them. They understood that this happens and gave me the details on how to send it back and I asked if they could send a size smaller, which they were perfectly fine with.
Once they received the coat back I had an email that same day saying they had sent the smaller size out to me. I've just received it now (was a slight delay due to the royal mail strikes) and the coat is perfect. I will 100% be using inglesport again!!

3. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Order corrected and swiftly despatched

I ordered some Fenix batteries online for an upcoming expedition, Dave Ramsay realised that they probably weren’t the best option, contacted me, suggested the best option, refunded my initial order, then quickly despatched my new order. Unparalleled service, thanks very much!

31. heinäkuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I ordered a Rab jacket and ordering…

I ordered a Rab jacket and ordering process and Inglesport postings timelines all great. Then our postman left the parcel in our recycling bin on collection day! Royal Mail accepted responsibility but then Inglesport especially ordered in a jacket in the right size to replace, went through the complex claims process with Royal mail for us and Inglesport were always so helpful throughout the whole process. New jacket sent out quickly and now successfully with us. Thank you so much Inglesport - it is a real sign of a good company when they deal with issues out of your control so well.

18. maaliskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Can't fault the service

Can't fault the service. Query responded to quickly and satisfactorily; order despatched promptly. AND competitive pricing too!

21. joulukuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great price. Great service.

Only noticed/found Inglesport after GoOutdoors had treated me like an idiot. Cheaper and infinitely better service (order arrived next working day). Would definitely use them again.

15. joulukuuta 2021
Oma-aloitteinen arvostelu
Inglesport Caving & Climbing Equipment-logo

Vastaus yritykseltä Inglesport Caving & Climbing Equipment

Thank you for your kind review Ian, I'm glad you were happy with our service :)

Saanut 5/5 tähteä

Perfect

Perfect. First time using them. Wouldn’t be the last. Best service and prompt. Would 100% recommend.

27. lokakuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Super speedy delivery

Confirmed my order at 16.11 on Tuesday, second email at 16.22 to say the order had been dispatched. Order delivered on Wednesday. Now that's what I call fast service, I will certainly order from this company again

10. syyskuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Service

Placed an order for a Rab fleece at 16:40 on Monday with free delivery and received it at 12:30 on Tuesday.
Good product and 10% cheaper than buying direct from the manufacturer.

I am always happy to support small businesses that give great customer service and this is one!

18. toukokuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Inglesport is a great company and shop

Inglesport is a great company and shop! I have ordered from them online many times and every time the products arrive quickly and are exactly what I want. They regularly draw me pictures of different animals and include them in the order. They are a genuinely nice group of people who are great at customer service. When I have been into the shop they have been happy and willing to help.

8. marraskuuta 2020
Oma-aloitteinen arvostelu

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