Excellent service. Huge choice, everything explained in easy to understand terms. We chose the Burnford and am very happy with the look and the quality. Clean, green and economical, chucks out a... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Really pleased with the Burford bioethanol fire from Imaginfires. We wanted something that had the look and feel of a traditional log burner without the hassle of having an actual wood-burning s... Näytä lisää
Wow. This makes out toom so cozy ! It’s great. Simply a Va lovely focal point which is so much easier and cheaper and environmentally friendlier than getting wood burner. Heat is just right for o... Näytä lisää
Yritys on vastannut
I was asking imaginefire support team about a replacement closer tool that I lost in our house move and asked how I could add it to my biofuel order? I was advised they will include that free of charg... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Yhteystiedot
20-22 Wenlock Rd, N1 7GU, London, Yhdistynyt kuningaskunta
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,7
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
l have not had my delivery yet when i…
l have not had my delivery yet when i recieve in match i shall up my stars .
2. helmikuuta 2026
Vastaus yritykseltä Imaginfires
Hi Apologies you have received an email asking to review it is an automated email sent by TRUSTPILOT. We are on track for delivery middle of March.
Thank you for your continued patience.
There was a problem with delivery and…
There was a problem with delivery and Customer Services were excellent.
My fire is even better then anticipated.
The heat is produces heats my hallway perfectly.
4. helmikuuta 2026
Vastaus yritykseltä Imaginfires
Glad we were able to sort out your delivery quickly and you are enjoying your fire
Vastaus yritykseltä Imaginfires
Happy to hear the Stow is keeping you warm and cosy.
So glad we brought this fire
We brought a bio ethanol fire for Christmas
We have since brought oil and logs
The quality of the products are amazing
I cannot believe the heat we get from this and the feeling of a real fire
I Thank imagin fires for there great fast customer service in any questions I had. And the fast delivery of everything we have ordered
4. helmikuuta 2026
Vastaus yritykseltä Imaginfires
We are delighted you are enjoying you fire and thank you for a fantastic review.
Vastaus yritykseltä Imaginfires
Thank you for the 5 star.
Ordered this fire not disappointed it’s…
Ordered this fire not disappointed it’s lovely easy to put together . Looks lovely like real fire .
11. helmikuuta 2026
Vastaus yritykseltä Imaginfires
Thank you.
Vastaus yritykseltä Imaginfires
Apologies for the wait as the Bredon was on a pre order. Happy to hear you are loving the fire.
Vastaus yritykseltä Imaginfires
Thank you for the 5 star.
Bio ethanol fire
First had our fire delivered and noticed a dent on the side. Rang customer service very helpful. Organised a replacement asap. Now have it all set up with a flue. Absolutely delighted with it. 2 years contemplating about buying one. Wish we done it sooner. Fantastic company to deal with
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Imaginfires
We are delighted we were able to solve your problem quickly and you are loving your fire. Thank you for a lovely review.
I was informed that my fire was to be…
I was informed that my fire was to be delivered on the Wednesday and it arrived on time .not had it on yet but it looks nice in the position i wanted it
28. tammikuuta 2026
Vastaus yritykseltä Imaginfires
Love hearing the delivery was quick and easy.
Ordered and was down as in stock
Ordered and was down as in stock, it then turned up 3 months later.
Opened it and the lid is bent and battered, literally fuming in all honesty.
They blatantly ship directly from China with no holding place in the UK as the address is an apartment in London.
Total waste of my time and I wish I'd gone with a different company.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Imaginfires
Hi Mick,
We’re sorry to hear that you remain dissatisfied following our email exchange earlier today.
To clarify, the item was clearly listed as pre-order when your order was placed, along with the estimated dispatch timeframe on the product page. It was not advertised as in stock, and the delivery period reflected the pre-order status.
After you contacted us this afternoon, we responded promptly and offered a partial refund if you were happy to keep the fireplace with the damage. When you advised that you would prefer a replacement, we immediately arranged this, including collection of the damaged unit this Friday.
Should you prefer not to receive a replacement, we can instead arrange collection and issue a full refund.
Listened to our issues and resolved them
Listened to our issues and resolved them
27. tammikuuta 2026
Vastaus yritykseltä Imaginfires
We’re so glad we could listen to your concerns and get everything sorted for you. Your satisfaction is our top priority
No show of goods
Would love to be able to write a review. Alas i still have not received my stove and have not had any response from either your company or the delivery company as to when it might arrive.
Please respond urgently!
16. tammikuuta 2026
Vastaus yritykseltä Imaginfires
Apologies for the Trustpilot review request, they do not allow for back orders sorry.
Good news our new stock has arrived in our warehouse. Your order should be with you by the end of this week beginning of next week at the latest.
Great online ordering system and fast…
Great online ordering system and fast delivery.
20. tammikuuta 2026
Vastaus yritykseltä Imaginfires
We love hearing ordering was easy and smooth delivery.
Lovely fireplace
Lovely fireplace, looks better in place then the picture. Was delivered nice and quick.
Only reason I didn't give a 5 star is I did ask about restock of ceramic logs or the pebbles and did not receive a reply, but got them on amazon.
Fab deal with the fuel being FOC.
26. tammikuuta 2026
Vastaus yritykseltä Imaginfires
We're thrilled you love your new fireplace and that it arrived so quickly. Please accept our sincerest apologies for missing your restock enquiry—this isn't our usual standard, and we'll be looking into it. We're glad you enjoyed the fuel deal and hope to see you again soon!"
an idea
the Howden body could do with a pair of rrecessed finger holds near the top to aid moving it
23. tammikuuta 2026
Vastaus yritykseltä Imaginfires
Thank you for your review I will pass your comments onto the team.
My fire was delivered before expected…
My fire was delivered before expected date and well packaged. I did not receive the free fuel. One email and this was resolved the next day. The fire is very good quality and looks amazing! I would highly recommend this company.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Imaginfires
Happy to hear we were able to resolve the missing fuel quickly and you are enjoying your fire.
Brilliant customer service
Brilliant customer service. Had my fire for 5 years now and required a fuel box change. Customer service was great!
19. tammikuuta 2026
Vastaus yritykseltä Imaginfires
Glad we were able to solve the problem for you quickly.
Vastaus yritykseltä Imaginfires
Thank you for the 5 star.
Consistent good service for a repeat customer
I have had a bioethanol fire for about 7 years. It was supplied by Imaginfires and continues to give hreat pleasure (as well as heat). I only intermittently need to renew my stock of fuel, but each time I do the service is quick and efficient. As a repeat customer it is gratifying to be treated with such consistent good service
12. tammikuuta 2026
Vastaus yritykseltä Imaginfires
Thank you for your continued support we really appreciate it.
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