iFit Arvostelua 1 536

$2,000+ treadmill, and the only thing NordicTrack/iFit cares about is selling you a subscription. Constant iFit subscription prompts are everywhere when trying to use the treadmill. You can't escape it. Their “customer service” is laughably tone-deaf. They even criticized me for contacting both iFit (parent company) and NordicTrack when it’s nearly impossible to reach a real person. Chat, phone, and email are basically useless; the fastest response I got? Facebook Messenger, which isn’t even listed as a contact option.

Oh, and if you want trackable stats, workouts completed, or any progress tracking? That only shows up if you purchase iFit — news flash, your fitness watch or phone already does that for free. The purchase of a $2000 treadmill isn't good enough, they need to be able to milk their customer for more money yearly.

If you just want to run, don’t buy their treadmills. They're not the company they were in the early 2000's.

EDITED TO ADD: IN THEIR REPLY THEY SAID THEY TRIED TO REACH OUT, NO THEY DID NOT. NO EMAILS. NO CALLS. JUST LIES TO TRY TO MAKE THE CUSTOMER LOOK SILLY. ADDITIONALLY, WHEN I REACHED OUT, USING MULTIPLE AVENUES, EVERYONE SAID THERE IS NOTHING THEY CAN DO. THEIR PRODUCT IS AS DESCRIBED ABOVE, END OF STORY. THEY CANNOT FIX IT. AGAIN, READ THE REVIEW. REACHING OUT TO IFIT.COM WOULD DO NOTHING!!! I TRIED THAT. JUST ANOTHER EXAMPLE OF THEIR EXTREMELY POOR, CARELESS CUSTOMER SERVICE. DO. NOT. BUY. THEIR. PRODUCT.

The components are good. excellent motor. But each time you turn on the device (an x22i in my case), it takes about 15 mn to download firmware updates. Also, it requires a full reboot every two weeks, which needs to be performed by 2 people and takes about an hour. Bottomline : if they could make it 100% manual (no updates, no firmware), it would be a great treadmill. Currently, however: HUGE mess.

Quite simply, years ago, I purchased a NordicTrack treadmill that came with iFit pre-installed and a trial membership. I thought it was pretty cool, so I kept it until... I couldn't afford it and thought it was not worth the money. So, I canceled my membership and thought that was that. Not so fast. Evidently, iFit is so tightly wound into the computer of the Nordic Track treadmill that I CONSTANTLY have to reboot, tell the computer I do not want to use iFit, and it can take up to 30 minutes to allow me to use my treadmill manually. IT IS HORRIBLY FRUSTRATING, time-consuming, and ANNOYING. I just wanted to jump on my treadmill for a quickie... but I do not have the time to restart everything! NEVER buy a treadmill with iFit. It OWNS you!

I purchased a NordicTrack treadmill for £2,599 and within 18 months it became a catalogue of faults – broken deck, failed motor, defective console – costing me an additional £801 in repairs. iFIT’s customer service has been appalling: unhelpful, dismissive, and unwilling to acknowledge that the product was substandard. They refused to offer even the most basic level of support such as a repair, replacement, service, or part exchange.
Their warranty process is deliberately unclear, and when challenged, they simply repeat “out of warranty” without addressing the actual issues. The customer service is nothing short of diabolical – every interaction felt like being fobbed off rather than helped.
This is not what you expect from a company claiming to pride itself on quality. I now join the thousands of other dissatisfied customers on Trustpilot. In my professional opinion, this brand cannot be trusted to stand by its products or support its customers. Avoid at all costs.

Tried to cancel 3 times and they kept charging my credit card. Terrible customer service, would never recommend them.

Product arrived damaged which probably happened during transit. It happens!
I contacted iFit and an engineer was dispatched to my home to complete repairs under warranty. All completed very well.
I’ve now used the cross trainer a couple of times…..Really Good and well pleased.
CASE 00307731

Been with iFit for about 5 years now. Recent "changes" have made this company not reliable.
1. Was on a membership that allowed me to access all iFit trainings for about $15 a month. Then all of a sudden, I couldn't. No notice, no warning. Contacted them and was told I needed to upgrade to Pro to access those workouts now. So now I am paying $40 a month and have additional accounts that I do not need.
2. Customer service is a joke. If you report and issue via the equipment or app, no one ever responds back. If you use the text feature, you may get an agent, but when they ask you a question, it resets the flow as if initially contacting. So its useless. The live chat function is hit or miss. I am constantly disconnected and have to go through the whole process again.
3. Contacting support always asks me for my name, email, equipment Serial and Model number, despite being logged in...all this should be in my account.
4. Misleading information. I was under the impression that if I completed 100 workouts I would receive the 100 milestone t-shirt for free. Well I completed my 100th workout and did not receive the milestone email to redeem reward like I did for my 50th. Contacted support, the bot references an article that shows the rewards, and yep 100 is the shirt. But the agent says they do not offer physical rewards now just digital. Provided me several articles that did not explicitly state this change. The store even says the shirt is 100 milestone.
5. Warranty work is tedious to get scheduled. Ifit plans for you to troubleshoot on your own, send ridiculous videos showing you doing their recommended steps before setting you up with an appointment from their vendor. Customers are not trained fitness equipment technicians. I paid for a warranty and should just send the vendor out.

Before May of 2025, I did not have any issues with iFit. Not sure what changes, but definitely reconsider using them. Maybe Peloton is more appropriate.

No me deja crear nuevos usuarios.
Tengo una cuenta pro a nombre de mi esposa. tengo disponibles cinco usuarios para usar, pero cuando envío el email correspondiente para que el otro usuario cree su cuenta, dicho email nunca llega. Y que no me cuenten la milonga de la carpeta de spam, porque soy administrador de sistemas y sé cómo funcionan las cuentas de correo perfectamente.
Sin embargo, si cancelo una de las invitaciones, “milagrosamente” el email de la cancelación SÍ LLEGA.
Es penoso; una aplicación tan cara para un equipo tan caro y que funcione tan mal, pues además de lo ya mencionado, a veces te cambia las sesiones aleatoriamente y te las deja sin terminar.
Yo no compraría nada de iFit ni de Nordictrack.

Passer de 10€ à 40€ sans contenu enrichi sous prétexte d’une utilisation familiale, est absolument intolérable. Plutôt qu’accepter ce diktat, qui trouve sa source dans la dépendance des machines PRO FORM à écran intégré, je vais m’orienter vers une autre solution et oublier IFIT qui jusqu’à présent me donnait plutôt satisfaction.

Ifit are conning you. They say it's easy to cancel, rubbish, your time your money yet you run around after these cowboys,call this number that number. Wait on the line at your expense,after 20 mins they hang up
Its criminal fraud

I enjoyed the program. The bike is much better than my previous purchase from another company. Being part of the ifit program allows me to test out the company. I allows me to learn out the company products. As a result, I would purchase another one, even a higher end one because I have been very satisfied with the program.

Szkoda waszych nerwów, pieniądze wyrzucone w błoto. Nic nie działa, żadnych treningów bo pokazuje błąd lub wgrywa content godzinami nawet przy ustawieniach video 720p czy 240p !!!

iFIT completely changed how I approach home workouts. The variety of classes—from rowing to strength, yoga, and stretching—keeps things interesting and balanced. The guided coaching feels tailored and motivating, pushing me to stay consistent and improve.

Commande d’un tapis NordicTrack : livraison interminable, silence radio au départ malgré mes relances par email. Une fois enfin reçu, une pièce est défectueuse… et là, c’est le pompon : plus d’un mois d’attente pour un remplacement, prétexte “vacances d’été”, alors que le transporteur avait la pièce depuis une semaine.

Refus de changer de transporteur, aucune solution pour accélérer, aucun geste commercial sérieux. On se retrouve avec un tapis hors service pendant des semaines, sans que ça semble les déranger.

Pour un produit vendu comme “haut de gamme”, c’est du bas de gamme niveau service. Je regrette totalement mon achat et déconseille fortement cette marque.

MA CONTRE REPONSE A IFIT :
Je ne peux pas laisser passer cette tentative de renverser la situation.

Non, vous n’avez pas tenté de me contacter. J’ai moi-même envoyé plusieurs relances par email, restées sans réponse pendant un long moment. C’est uniquement après mon insistance que les choses ont commencé à bouge.

Concernant la pièce défectueuse, elle était bel et bien disponible chez le transporteur pendant une semaine avant qu’on daigne programmer la livraison. Votre seul argument : "ce sont les vacances d’été". Ce n’est pas une excuse valable pour laisser un client sans équipement fonctionnel pendant plus d’un mois. Je vous ai sollicité pour que vous preniez contact directement avec votre transporteur afin d'accelerer les choses. Vous m'avez demandé d'attendre son retour de vacances. J'ai donc du moi même le contacter pour prendre rdv pour la livraison. 3 jours plus tard, je n'ai toujours pas de réponse alors qu'il m'avait proposé une livraison pour dans 2 jours ...

Aucun geste commercial sérieux n’a été proposé (j'ai du le sollicité), aucune solution alternative.

Votre réponse ici donne l’impression d’un service réactif et bienveillant. Malheureusement, ce n’est pas ce que j’ai vécu. Et je maintiens : entre délais, communication absente et absence de solution, je déconseille fortement iFIT et NordicTrack.

PS : pour davantage de transparence, je vous invite a publier les preuves de vos mails / appels que vous m'auriez envoyés et qui seraient restés sans reponse.

I bought a NordicTrack T Series 8 in May 2025 (via Fitshop UK). The product was advertised with a 10-year motor warranty, lifetime frame, and 2-year parts. At no point during the purchase was I told the extended warranty required registration within 28 days.

After the sale, iFIT/NordicTrack refused to honour the extended warranty on the basis of this undisclosed rule, leaving me with only a 1-year warranty. I provided screenshots of the listing and explained the issue multiple times. I received repeated, scripted replies from different customer service reps, no meaningful escalation, and was told to “speak to the retailer,” despite this being an iFIT warranty.

This is poor customer care and, in my view, inconsistent with fair consumer treatment. iFIT could apply discretion here, or at minimum ensure its warranty conditions are clearly disclosed at point of sale and during checkout with retail partners.

Advice to others: confirm any registration deadlines before purchase and register immediately.

Purchased a Proform C22 from them. It only lasted 3 years due to a software update, customer service couldn't care less that the bike shut down immediately after the update. Even though they had been found liable in the US and it was proven the software was the cause of the bike not working, the UK didn't want to know.
They gave me the contact details for someone who could carry out the repair but he said I might as well buy a new bike as the software update required a new screen. Expensive bikes to replace every 3 years in my opinion. All they need to do is update the software and you need a new one.

Terrible after sales support in France
Terrible logistics of parts management a machine can be out of use for as much as 3 months while waiting for the correct part. You still have to pay the subscription for a machine that does not work . If you have no problem with the equipment then the experience is good but that does not happen to often !

309% Price Increase! Just come back to my Nordtrack treadmill after not being able to have it set up with easy access due to having my in laws move in, to find out that if I would like to use my treadmill I bought specifically to use the iFIT membership where you follow someone running through various parts of the world I would have to pay 309% more that I was previously. So now I have a bog standard treadmill. No notice of the price increasing, no email to customers just hit straight between the eyes when I logged on to reactivate. Disgraceful behaviour

Ifit pricing structure is disgusting. Used to be an individual account for a reasonable £100 per year to access the content on my touch screen proform…now you’re forced to pay £400 pro account which is not applicable as a single user. It is not viable for most people to pay this. This seriously needs to be reviewed as now many people will feel the need to sell their exercise machines after spending over 1-3k on them! Disgrace.

UPDATE:
Sam S from iFit reached out to me and has resolved the situation. I am now going to receive a one year membership at no cost. I truly appreciate the fact that iFit did reach out and genuinely wanted to correct the situation.

I canceled my membership on 8/9/24. I did not realize until recently that Ifit continued to charge me a monthly fee after I canceled my membership. I contacted customer service and was on hold for 20 minutes before I was able to talk with a representative. I explained the situation to the representative and he offered absolutely no resolution. The only thing that he claimed to be able to do was cancel my membership which I had already done 11 months ago. I explained to him that I was not looking for a refund but due to ifit continuing to charge me without my knowledge I would like to at least have several months of free membership. He completely dismissed me and although he was polite and pleasant he just repeatedly expressed that the only he could do was cancel my current membership. Very poor customer service.