I've been using Iceboxauto for years now, and had several headunit from them. The main reason is that the customer service and after-sales support is top notch. They're very responsive, and you... Näytä lisää
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What a fantastic company to deal with always happy to help very knowledgeable and go above and beond to help
Yritys on vastannut
Recently purchased head unit from Rob. Extremely helpful and very patient with all my questions before purchase. Unit is superb, all I hoped for and loads more. Had a slight snag with locating u... Näytä lisää
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Recently purchased the double din radio for my RCZ. (Fitting my self) Would highly recommend, the after sales support I have received has been amazing. Not being a car maniac or very electricity... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
ICEBOXAUTO - Europe largest distributor of GPS, DVD, Android, Bluetooth, iPod for all makes of models of cars.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.iceboxauto.com
4,9
Erinomainen
150 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
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Bought a unit for my Japanese import…
Bought a unit for my Japanese import landcruiser amazing bit of kit everything worked like from the factory
9. kesäkuuta 2020
Oma-aloitteinen arvostelu
Excellent customer service
The best service good merchants excellent customer service fast delivery thanks
9. kesäkuuta 2020
Oma-aloitteinen arvostelu
My STORY explained
This review will be deleted for shure because they have a lot of problems and bad experience must be hide from public. This owner Rob is not only rude, but he is tempter too. He nice from start sent you pleasant mails (bare with me,wait I will sort out, I will be withyou shortly.....) but in reality he only wan't to spend this 28 days for return to past away. Attention you don't want to be imposed upon from him and take a big care because, you wan't to try what you get it' over - this then now USED goods and if don't suit to your expectation, you wouldn't be allowed to return what you get. Everybody from Ebay and PayPal onwards are revolted by this handling, Me disgust because this practice should be convicted as cheater on sell deliberately. I sugest all stay out from this seller extra ROB. Their tehnical service is from personal opinion also unprofessional. Not to explain you that my story still last almost 4 months and on the end I must fight for returning my money back. ATTENTION ! ATTENTION! ATTENTION ! FRAUD IN PROGRESS
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::.Yes you need only two hours to answer with lies and foreseeing in which condition is unit you deliver and it is stil by me at home.
I wait for my answers almost 4 months, but you where capable only with mail "Now our legal team will deal with this now. Returns policy timeframe has passed(28 days from reciving item ??? WHAT ABOUT CORONA VIRUS - YOU DIDN'T ANSWER for weeks BECAUSE OFFICE WAS CLOSED ???To a refund will be refused by our legal team. I hear from this crap already for 2 months now. You didn't think about time frame before NO you misled me that I should wait on technical team advice and ... You to forget to mentioned that I ask you for return in March. And from March till June you advice me what to try with set on unit Once again you talk about was install but the very truth is, unit is only connected to verify working. Where do you see marks and breaches on unit at my home -and you will must prove your statement to inform me not to connect unit -why should then want to return?Once again
RIDICULOSNESS TO ENFINITY. Now I'm idiot which fail to adhere consumer rights and legislation and I will find fault by seller. OK - just once again WOULD BE NICE FOR YOU IF DON'T EXIST CONSUMER PROTECTION THANKS GOD BY SUCH SELLERS.
WILL SEE ROB WILL SEE.06.06.2020
16.6.2020 "If you had returned the unit and not opened Paypal dispute then it would of been resolved with a refund" O THIS IS YOUR ANSWER GREAT EVERY HONOUR - only questions are so that this belive only you - I don't.
21.9.2020 - I CAN HAPPY SAY YES i HAVE RIGTH. I GET FULL REFURND THANKS TO PAY PAL SO TO ALL THEY BUY SOMETHING RISKY OR BY SUCH BUYERS AS ICEBOX AND SIMILAR THINK ABOUT YOUR GUARANTEE. THANK GOOD THERE IS SOME WHO BRING JUSTICE. IT WAS LONG BATTLE WITHOUT MONEY BUT WHO WAITS !!!!
GREETINGS ROB 👊 ╭∩╮（︶_︶）╭∩╮
5. kesäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä IceboxAuto Liverpool
HI, its nice to see that people fail to adhere to consumer rights legislation and then find fault with us. We do not fraudulently conduct our business, we adhere to all legislation set aside by EU framework. What you fail to mention here is that you informed us that you was going to return the product which was met with a clear response of it being no problem but return it in the same condition as received which is BRAND NEW. We informed you prior of receiving the product "to return it in the same condition as received" if you require a refund so you was advised on 2 occasions. Even beyond you being advised on 2 occasions of this. You decided to install the unit and have use of it. The unit now has installation marks and breaches the 'Returns of conditions' policy. We are within our rights to exercise our option for a refusal of the item but we have not. You was never declined the return, you had discussions with us regarding why you used it when we told you not to. I am sorry if you do not show any approval to this policy but you where fully aware that the unit was to be returned unused. Hopefully, you will adhere to this policy in future and take more noticed of the advice you was given.
Regards
ICEBOXAUTO
Additional info - Your statement of "fail to adhere to consumer rights legislation" is an admittance that you did wrong. If you had educated yourself on the terms of the sale page you ordered under. You will see that ICEBOXAUTO works in partnership with Witson whose legal team takes care of Paypal disputes so when you activated the PayPal dispute, they are now in control of this. Not ICEBOXAUTO. If you care to refer back to the email we sent on the 2nd of June 2020 (2 days before you opening dispute), you will see the following
" I have not refused the return, i only question why you have used it.".
As advertised in the sale page you ordered under, we are in control of all the sides of the transaction such as dispatch, after care, returns.
If you had returned the unit and not opened Paypal dispute then it would of been resolved with a refund. You did not and its now Witson legal team who are now dealing with this Paypal case. As soon as they authorise the return is to proceed then ICEBOXAUTO will be in touch.
Rude company owner called Rob
Rude company owner called Rob. Phone number on eBay is a dud. Claims i am aggressive, yet no evidence to show so. I am a customer, their customer service is beyond a joke. aVOID!
7. marraskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä IceboxAuto Liverpool
Hi, The phone number is active 0151 334 2200 and also easily obtainable on all business directories and Google.
Cheers.
ICEBOXAUTO
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