icab.uk.com Arvostelua 148

Terrible customer service, we as a family of 4 were left homeless for 6 days after a fire in the flat above ours and are now awaiting work to start in 3 days time and we’re still no nearer to getting somewhere to stay. There is no information available when you phone them and we’re finding the whole process of dealing with them very stressful.

I fail to see the point of this company. We were homeless due to a fire at our building and with my wife 39 weeks pregnant and me working for an emergency service needed accommodation near the hospital with parking. Despite this we were offered properties miles away from anywhere and most did not even have parking. Trying to get an answer was like talking to a brick wall and the person who we dealt with (Cain) had zero empathy and at times didn’t even bother to take our calls and only communicated through the secretary. After deciding to get a hotel for temporary accommodation they stated there was no availability at the hotel adjacent to our flats however having a quick look on my phone proved there was so I they cannot even search the most basic requests. Slow, useless and with no one working weekends we were left without accommodation until someone returned Monday (which didn’t help as still did not help)

I am sick of dealing with this unprofessional cowboys that the council chose to employ, can’t even get the basics right without causing no end of stress and anxiety; really sad especially when you in distress as it is. There way of dealing with issues regarding food is keep receipts for food you have paid for and submit to the council, not helpful if you have no funds in the first place. Great customer services

Icab came and installed a cab and had great difficulty in doing so as witnessed by my son and neighbour. Upon removal had damaged my driveway, refused to take responsibily for it. I know for a fact it was not damaged before they installed the cab. Refused to come and inspect it. When they removed it, they were seen by two witnesses taking pictures of the damage but they claim they haven't created it. DO NOT USE THIS COMPANY.

Be careful with this company. They say, as an accommodation provider, that they will pay you when the insurance company pays them. This is fine except it takes almost 2 months for them to get paid. Coincidentally they get paid just when I chase them. Then when they pay me they underpay - but of course that is just a keyboard error.
All in all not the greatest experience.

I've recently had to leave my flat while fire damage is being dealt with. The insurers appointed ICAB to arrange temporary and subsequently longer term alternative accommodation. ICAB contacted me very quickly and made sure I had suitable to live. They were very efficient, friendly and helpful. They've dealt with all the relevant financial outgoings and removals, making what could have been a very difficult situation a lot easier.
Thank you Tim, Lucy and colleagues.