icab.uk.com Arvostelua 148

I am a person on a walking stick and when you confirmed my hotel I was never asked if I was needed special facilities, and I told my housing association that and I would like a disabled room and walk in shower can someone get back in contact with me and let me know what your investigations have uncovered. Thank you
Peter Cunningham 27/10/24

Joseph was extremely helpful and found us the perfect accommodation for a week. We had experienced a water leak at our property and had to turn off water. Thanks Joseph for working hard to find a suitable room within walking distance to our home so we can supervise repairs.

We got forced out of our flat from some problems with the building in the early hours of the morning, it was a traumatic experience. ICAB had secured our stay at a Premier Inn while we waited for further instructions from the insurer and the landlord. It was a challenge to communicate with our landlord and their insurance agent, all we could get was a no but Brandon W from ICAB took the time to listen to our concerns, he understood our predicament, he managed our needs and anxiety so professionally and knowledgeably- but what set him apart from all the people we've had to deal with was that he had communicated his compassion with us and showed his sincerity by the actions he took to help us out. This whole mess of getting displaced was terrible but Brandon was the helping hand that made us hopeful and contributed greatly to dealing with things.

Very good polit service

The professionalism of Marcus W has been great in handling my accommodation for my wife and I, during a most stressful period in our lives. We want to thank him for his kindly and thoughtful manner in which he executed his duties.
Kind regards to all
Anthony Khan

Brandon was always very helpful, informative and polite. He got things done and even when we requested to change a booking, it wasn’t a problem for him. Brandon and Eric were both a pleasure to deal with. Thank you!

Thank you very much iCab, particularly Marcus W who was just brilliant and really supported us at short with a really complex case. Very specific multiple customer needs and a pet all of whom required emergency temporary accomodation. I will have complete confidence to use you agian 👍

Our details were given to ICAB by Trident Group to book us an accommodation for 1 night as our new shower was being fitted.
The useless lady called us at 19.12pm asking us which Travelodge we would like to stay at we stated Upper Dean St yet she booked us into the worst Travelodge in the country - Birmingham Broadsheet
When we tried to call back to see if the booking can be changed to the one she original asked her to book we got told they don't have anymore rooms yet my partner checked on line and they had rooms available in that property.
This morning I got a called twice from 2 different people 1 saying they are calling to remind me of my check out the next guy calls me to say if we need another accommodation for the day we should contact our housing department.
I do not wish to have any correspondence with ICAB as they cannot book a simple room let alone help.

Dealt with Gabby from the Bushey office, she was massively helpful and a pleasure to deal with. Made our stressful situation stress free and did everything and more to accomodate my family. Thank you so much!

They were on the ball in searching for suitable accommodation and as helpful as they could be, at a chaotic and difficult time. In particular Sohail and Callum were fantastic help, but the others were great too!
Thank you!

Callum was extremely helpful in obtaining the right property for us
We gave him a few challenges but he overcame these
Professional and sympathetic to our needs at all times
Mick and Deb

Post fire incident at my apartment building, I was notified that ICAB was the appropriate contact to be made for alternative accommodation. I was given prompt replies and provided serviced apartment taking into consideration regarding my work place situation and as well as to make sure that I am taken care of during my stay.
Thank you to the Major Incident Team- Alice, Lucy, Tracy and Noreen.

Everyone at ICAB is extremely friendly and helpful - always quick to respond to any queries and understanding in tough situations. Thank you!

We unfortunately had water damage and couldnt stay home. Our insurance company put our claim through to ICAB who have all been fantastic, especially Callum who went above and beyond to find us somewhere safe and suitable to stay. Thank you so much again.

Ehehshdhhd

After having a few issues at first, Joseph was excellent. Made the whole experience plain sailing and relieved my stress and reassured me he would do his best to help.

He called when he said he would. Definitely 5 stars just for the customer service alone. Thanks again Joseph

Great service from ICAB. We had a major issue with an elderly parent where no accommodation was available but Callum B went the extra mile and managed to resolve our issue. Many thanks Callum

Efficient, friendly and professional staff. We would recommend this company without hesitation .

Having been made homeless through our house being flooded whilst we were on holiday we were dealing with James Payne who we found helpful with our accommodation and once we found a house to let he was very good at keeping on top of things to help us get moved in asap.

Very poor organisation skills.
Unprofessional call handlers.
Very expensive, bumps insurance claims up without you realising.