1st time brilliant! 2nd time readybfor holiday ruined my hair. Cut too short hacked and didnt use product or style my hair just hacked at it and said use product! Will Never use again. Dont bother tex... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Email updates has been excellent, but did get an automated email saying product in cart will expire soon after I had completed and paid for order.... Maybe because I ordered from NZ? Made me bit nervo... Näytä lisää
Yritys on vastannut
I find the website easy to locate what I am looking for. The secure payment process is easy. When ordering outside of my country I feel a greater risk on my side is taken. My first order was acknow... Näytä lisää
Yritys on vastannut
I had a good experience with this company. The price was very good, I was updated about delivery and the hair spray arrived in excellent time. The product (I have used previously) is of good quality a... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, Yhdistynyt kuningaskunta
- 0161 813 1480
- www.hqhair.com
4,1
Hyvä
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I had to jump through hoops
I had to jump through a few hoops to get my new customer discount code applied.Even then I only manage to get 10% when email said 20%
Apparently if product you are ordering is already discounted code will not work,no mention of this within the first order code I received.
25. heinäkuuta 2023
Vastaus yritykseltä Hqhair
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
GIANT BRITISH SCAM GROUP!
GIANT BRITISH SCAM GROUP!
I have been going back and forth with these guys for over 2yrs over my refund, I still haven't seen a cent paid back.
Long story short, order over $70 worth of stuff, which included 2 shampoo bottles and cream tub, the parcel arrived soaked, one broken shampoo bottle that had completely drained out, the other bottle and tub cracked and leaking. Sent photos and videos and they offered to resend the items that were damaged(everything in the order pretty much). The second batch arrived in same condition, they didn't bother to wrap a single item in bubble wrapping, just sent bottles free-floating in a bix from UK to NZ. They offered to refund the second time but it never happened. Kept saying today tomorrow, the team is busy, blah blah, 2yrs on, have loads of chat scripts from them but not a single penny paid back.
Soon realised the Hut Group behind this are giant scams full of fake promises and zero customer service. If things go well, great! If your parcel goes missing, or damaged, or wrong item, they're a nightmare to deal with. Have reported them to british fraud and scam dept.
Update - Oct 2023 - have not heard back from them since their response to this review, SCAMMERS!
31. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hqhair
Hello Mary,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Paul Mitchell keratin intensive treatment and Moisturising Shampoo
HQhair was an easy to navigate website. Products displayed well and at very good prices. I have purchased products from HQhair previously and have always been happy with the products and their service.
23. heinäkuuta 2023
Vastaus yritykseltä Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
No problem at all.
23. heinäkuuta 2023
Vastaus yritykseltä Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Vastaus yritykseltä Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
It was easy to order
22. heinäkuuta 2023
Vastaus yritykseltä Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hq Hair
Delivery was quick and efficient however an item I received (which I have brought numerous times) seemed to be different packaging, smell and feel. I contacted hq hair and sent them all the relevant details on the 6th July. I contacted them again on the 18th july as I had no reply. They told me to provide the relevant details so I sent those over again and was told to wait 72 hours. I waited over this time and again had to contact them myself, only to be told that had to wait longer. Once I expressed my concerns that I wasn’t happy with waiting any longer they told me I need to provide the relevant information (which I have TWICE). No way of speaking to a person over the phone and no way of speaking to higher management. I’ll be taking this further with the hut group directly.
*Edit*
I have since spoken with Stephen from Customer Relations who has been excellent with dealing with my complaint. He contacted me directly and ensured my issue was dealt with immediately and professionally. This has completely changed my opinion on hqhair and I would be more than happy to retry their services.
6. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hqhair
Hello Sian,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
No Customer Service to reach out to!!!
We ordered July 7, 2023. Until now, it's still 'In Processing' and there has bee no update from the store. No customer service to talk to for refund as well!! So frustrating!!!!
7. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hqhair
Hello IA,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order being cancelled and have sent you a message to your online account with a further update on this. Please log into your account at your convenience to receive my message.
Regards,
Leah
Very easy no problems ordering
18. heinäkuuta 2023
Vastaus yritykseltä Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Ordering was super easy and products…
Ordering was super easy and products arrived the next day.
17. heinäkuuta 2023
Vastaus yritykseltä Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Vastaus yritykseltä Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Vastaus yritykseltä Hqhair
Hallo,
Vielen Dank für Ihre Bewertung!
Es ist immer eine Freude, dieses Feedback von unseren treuen Kunden zu erhalten.
Ihr Feedback hilft uns immer dabei, unsere Dienstleistungen aufrechtzuerhalten und zu verbessern, und das Team freut sich sehr über Ihre freundlichen Kommentare.
Sollten Sie Fragen oder Unklarheiten haben, zögern Sie bitte nicht, uns zu kontaktieren und wir helfen Ihnen gerne weiter.
Sei vorsichtig und hab einen schönen Tag.
Mit freundlichen Grüßen,
Jane
Thank for the help from Shiona
Thank for the help from Shiona！
18. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I find the website easy to locate what…
I find the website easy to locate what I am looking for. The secure payment process is easy. When ordering outside of my country I feel a greater risk on my side is taken. My first order was acknowledged immediately, processed efficiently, arrived promptly (faster than if within my own country!), and it was exactly what I wanted. I have now placed my 3rd order and I do so with confidence and anticipation of its prompt and accurate arrival, and at a highly competitive price!
17. heinäkuuta 2023
Vastaus yritykseltä Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Vastaus yritykseltä Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Vastaus yritykseltä Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very speedy delivery, but. . .
Very speedy delivery, thank you.
But I had signed up to your website where I was offered a new customer first purchase discount of 20%.
It was very disappointing to find that the special code was refused on the order page.
So I ended up feeling a bit let down!
11. heinäkuuta 2023
Vastaus yritykseltä Hqhair
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Web site easy to navigate best price…
Web site easy to navigate best price for Living Proof five in one treatment
13. heinäkuuta 2023
Vastaus yritykseltä Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Manageable and best prices for Australia
Easy experience and much cheaper prices for products. So glad!
13. heinäkuuta 2023
Vastaus yritykseltä Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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