Just bought some bedroom furniture from Housing Units Furniture Store in Manchester. The Sales Representative, Janet, was extremely helpful and took her time to explain everything clearly. Janet... Näytä lisää
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Fab friendly service from Janet 1683 this afternoon, Nothing was too much trouble. We were only window Shopping with a view to buy in a couple of months but really liked the bed and the Housing Unit... Näytä lisää
Shopped at HU for 30years but quality is not what it was. We have made a couple of bigger purchases recently and been a bit disappointed. The customer service is second to none though. I would still h... Näytä lisää
Just had my new sofa delivered by Housing units a first class experience . Chris delivered the sofa with his colleague . Very professional and helpful . An excellent service could not fault it in anyw... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
If you really want to make a statement with your home, we’re the home department store for you. We’ve got absolutely everything you could imagine for your home under one roof. From sofas and beds, to dining and garden, high-end design to great value ranges, each with a specialist team on-hand to help. Our range of styles take inspiration from trends around the globe, ready to be made a reality in your home. Ask our expert teams about the surprising story each piece of furniture has to tell – from reclaimed charm, to sustainable magic, to expert craftsmanship. We’re a proud, family-run business, with a reputation built on truly personal service since 1947. Celebrating 75 years of home, we cherish our reputation for outstanding personable customer service at every point you connect with us. Simply visit us in-store or shop online and our team will help you curate your perfect room. We're proud to welcome you into our home every day.
Yhteystiedot
Wickentree Lane, M35 9BA, Failsworth, Yhdistynyt kuningaskunta
- 0161 681 5678
- enquiries@housingunits.co.uk
- www.housingunits.co.uk
4,4
Erinomainen
7 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 78 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very happy customer
Friendly and helpful staff at the Housing unit premises. Efficient process, no delays, good and honest communication.
Quality products
Delivery professional, efficient, informative and Lee and Jake went above and beyond overcoming a significant challenge with difficult access to my premises.
I highly recommend this company
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Thank you for your fantastic review, Jennifer! We're thrilled to hear about your positive experience with our team and the delivery service. Your recommendation means a lot to us. We look forward to seeing you again in the future!
Fabulous service and great quality
Fabulous service and great quality. Lee and Jake the delivery men were professional, friendly and efficient. Five stars from a happy customer
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Thanks for your fantastic feedback, Amanda! We're thrilled to hear you had a great experience with our team. Lee and Jake will be delighted to know their hard work made a positive impact. We appreciate your support and look forward to seeing you again!
Scratch Challenge with glass dining room table
We purchased a glass dining room table, 8 chairs and 2 bar stools recently.
The glass table was set up. A week later, the first time we sat at the table, we noticed several scratches in the glass.
We reported this to the people at Housing Units and were told that as we hadn’t reported the damage within 24-48 hours, they were not willing to help,
Very disappointed with the poor quality of service. I wouldn’t buy from them again, especially not a glass table. If you do buy one, check it thoroughly before the delivery men leave
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Both my wife and myself love coming to…
Both my wife and myself love coming to Housing units. All the products we have bought over the years has been spot on. We visit very regularly to have afternoon tea or just coffee sandwiches and cake, then browse the store for new ideas.
7. huhtikuuta 2026
Vastaus yritykseltä Housing Units
Thank you, Michael! We're thrilled to hear that you and your wife enjoy your visits. It’s great to know our products and café offerings keep you coming back. We look forward to welcoming you again for more delicious treats and inspiration!
Excellent customer service
Great experience. Good quality furniture. The fitters were amazing, did the job in no time.
7. huhtikuuta 2026
Vastaus yritykseltä Housing Units
Thank you for your fantastic feedback! We're thrilled to hear you had a great experience and loved the quality of our furniture. Our fitters work hard to ensure everything is perfect, so it’s wonderful to know their efforts made a difference. We appreciate your support!
The staff couldn’t do enough for you…
The staff couldn’t do enough for you from the shop floor staff in the delivery men. Excellent service all round.
7. huhtikuuta 2026
Vastaus yritykseltä Housing Units
Thank you for your fantastic feedback, Mrs. K Hardman! We're thrilled to hear that our team provided you with excellent service. Your appreciation means a lot to us, and we look forward to welcoming you back soon!
Arrived earlier than expected delivery…
Arrived earlier than expected delivery men were lovely & didn’t have to wait all day for my delivery.
7. huhtikuuta 2026
Vastaus yritykseltä Housing Units
Thank you for your fantastic review, Ruth! We're thrilled to hear that your delivery experience exceeded expectations and that our team made it a positive one. Your satisfaction means a lot to us!
Zero stars for Housing Units.
Zero stars for Housing Units.
Diabolical customer service.
The once great company is no more
7. huhtikuuta 2026
Vastaus yritykseltä Housing Units
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has left you feeling disappointed.
We understand how strongly you feel, particularly when expectations are not met, and we are genuinely sorry that this was your impression of our service.
We always aim to deliver a high standard of customer care, and it is disappointing to hear that you feel this has not been the case.
If there is anything specific you would like us to look into, we would welcome the opportunity to help further.
Kind Regards
Team HU.
Vastaus yritykseltä Housing Units
Thanks for the fantastic feedback, Karen! We're thrilled to hear you had a great experience with our customer service. Recommendations mean the world to us, and we look forward to welcoming you back soon!
Darren from HU was brilliant
Darren from HU was brilliant. He explained everything with us including the care and how to use and care for our leather suite as we have never had leather before.
He also explained that the actual fire labels were attached to the bottom of the suite which nobody explained to us before.
7. huhtikuuta 2026
Vastaus yritykseltä Housing Units
Thanks for your fantastic feedback! We're thrilled to hear Darren provided such helpful guidance on your leather suite. Educating our customers is a priority, and it's great to know you found the information valuable. Enjoy your new purchase!
The lead time quoted was nowhere near…
The lead time quoted was nowhere near to the time we waited and we ordered 6 dining chairs one of which is smaller in size on the plus side it’s a lovely table and chairs at a reasonable price
7. huhtikuuta 2026
Vastaus yritykseltä Housing Units
Thank you for your feedback, Paul. We’re really pleased to hear you’re happy with your table and chairs, and we appreciate you taking the time to share that with us.
We’re sorry that the lead time did not fully meet your expectations. While we always aim to provide accurate delivery estimates, these are based on information supplied by our manufacturers and suppliers at the time of ordering, and can occasionally change due to production or logistics factors outside our direct control.
We do also encourage customers to report any product concerns within the specified timeframes, so we can ensure any issues are reviewed and resolved as quickly as possible.
Thank you again for your order and your feedback.
Kind Regards
Team HU.
Two Door Oak Wardrobe
We purchased 5 items of oak furniture and when these were delivered only 4 items were already built.
One item, a two door oak wardrobe, arrived flat-packed, which we had not been informed was the case as the sales person had told us the wardrobe was in the warehouse but not that it would need building when delivered to us.
When the delivery men arrived they talked about how heavy the furniture was and also there was no way they'd be able to put together the wardrobe because of lack of space. The delivery men did not appear to want
to erect the wardrobe, even though small items of furniture could easily have ben moved out of the spare bedroom. They left us with a very heavy piece of furniture in kit form.
We should have been informed prior to delivery that the wardrobe would need to be erected at our home.
Customer Services were hopeless as they referred us back to Sales when contacted about our issue, even though we'd already informed them that Sales had told us the wardrobe should not have been delivered in kit form. It was obvious that "Customer Services" did not want to deal with the matter.
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
UPDATE - 14th May 26
Hi Mr Cooke,
Thank you for coming back to us with your order reference. We’ve reviewed the details alongside the correspondence from our Customer Care team, and on this occasion, we do feel the outcome provided is correct.
At the time of delivery, our team did offer to assemble the wardrobe for you; however, this was declined due to insufficient space available in the room. We appreciate that you were expecting the wardrobe to arrive pre-assembled, although unfortunately, this would not have resolved the access and space issue encountered on the day.
We understand this may not be the outcome you were hoping for, but we hope this helps clarify the situation.
Kind Regards
Team HU
Thank you for taking the time to leave your feedback. We are sorry to hear that you were unhappy with your experience.
Without an order number, it is difficult for us to review the specific details of your purchase and the advice you were given. If you are able to provide this, we would be happy to investigate the matter fully and ensure it is properly addressed.
In general, our oak furniture ranges include a mix of fully assembled and flat-packed items, depending on the specific product and supplier. This information is typically confirmed at the point of sale and on the product documentation, as assembly requirements can vary between items within the same collection.
We are sorry to hear your expectations were not met regarding the wardrobe delivery and assembly. Where items require home assembly, this is normally made clear prior to delivery, and our delivery teams are not always able to provide assembly services on-site due to time, space, and health and safety considerations. However, we do appreciate how frustrating it can be to receive a heavy item in flat-pack form if this was not clearly understood at the point of purchase.
Regarding your experience with Customer Services, we are sorry you felt your concerns were not fully resolved. Our team will often liaise with Sales or other departments to ensure advice and information is accurate, particularly where there is a query about what was communicated at the point of purchase. We do not avoid dealing with issues, and we are always happy to review cases thoroughly once we have the relevant order details.
If you can share your order number, we will gladly look into this further for you.
Kind regards,
Team HU
Very respectful speedy and would give
Very respectful speedy and would give
Lee & David 10 out of 10 for delivery and assembly of table & chairs
Brilliant
Thanks Angie Johnson
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Thank you for the fantastic feedback! We're thrilled to hear that Lee and David provided such excellent service with your delivery and assembly. Your support means a lot to us, and we hope you enjoy your new table and chairs!
Great Company!
Fabulous service from ordering and throughout.
The marble table is stunning!
And delivery team were very pleasant and friendly.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Thank you, Sarah! We're thrilled to hear you loved the service and your stunning marble table. Our delivery team always aims to provide a friendly experience. We appreciate your kind words and support!
Misleading stock availability. Avoid if you want good service
Found a sofa in store and ordered online. The lead time was stated as 4 weeks and this was confirmed on my email receipt. No other correspondence was received in the next 4 weeks, so I emailed, I was gleefully informed that the delivery was on track in a further 5-7 weeks. I immediately cancelled the order and got my despoit back. Customer service was slow to respond and offered nothing in the way of a solution, the apology felt forced.
Housing Units keep very little stock and order direct from China. Take no notice of delivery lead times, this is a ploy to get your money in their bank only to disappoint.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Hi Chris,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience.
We would like to clarify that while we do hold stock across many of our ranges, a number of our sofas and furniture collections are made to order or produced with bespoke options selected by customers. These products are sourced from a variety of manufacturers, both within the UK and internationally, depending on the brand and specification chosen.
The lead times provided at the point of order are based on the most accurate information available from our suppliers at that time. Unfortunately, as with much of the furniture industry, estimated delivery dates can occasionally change due to manufacturing or shipping delays outside of our direct control.
that
We are sorry that your order was affected by a revised lead time and we appreciate that this was frustrating. However, we would respectfully dispute the suggestion that delivery estimates are intentionally misleading. We always aim to provide realistic timescales and communicate updates as soon as revised information becomes available.
We are pleased that your cancellation and refund were processed promptly, although we regret that you were unhappy with the level of communication received during the process. Your feedback has been shared with the relevant teams for review.
Kind regards,
Team HU
The service was terrible staff were…
The service was terrible staff were rude
When I went to pick up the fire , would not help ,also it was lot of space in my van he insisted that I should pay for delivery another
£95 . Never going to this place again
31. maaliskuuta 2026
Vastaus yritykseltä Housing Units
Hi,
Thank you for taking the time to leave your feedback. We are sorry to hear that you were unhappy with your experience.
was
We would, however, like to clarify that our team was trying to assist in line with our collection and safety procedures. Certain items, including fires and larger furniture products, require appropriate transport space and safe handling considerations, which is why delivery may be recommended even where space appears available within a vehicle.
Our staff are expected to remain professional and helpful at all times, and we are disappointed to read your comments describing them as rude, as this does not reflect the standard of service we aim to provide. From reviewing the situation, we understand the team were attempting to explain the available options and ensure the item could be transported safely and without damage.
We appreciate all customer feedback and are sorry that, on this occasion, you left feeling dissatisfied.
Kind regards
Team HU
Product very good quality.
Product very good quality.
Was informed of delivery and expected times were met. Staff instore friendly and helpful
31. maaliskuuta 2026
Vastaus yritykseltä Housing Units
Thanks for your fantastic review! We're thrilled to hear you’re satisfied with the quality of our products and the service you received. Our team works hard to ensure a great experience, and your feedback means a lot to us!
Lovely products and excellent customer…
Lovely products and excellent customer service from in store to delivery
31. maaliskuuta 2026
Vastaus yritykseltä Housing Units
Thanks for the fantastic feedback, Hayley! We're thrilled to hear you loved our products and had a great experience with our customer service. Your support means a lot to us!
Overall experience very impressed
Overall experience, great, staff are brilliant in customer care and service, our purchase was in a sale and an absolute bargain for high quality materials. From floor staff to delivery and construction of furniture was second to none. In honesty, the only thing that put me off was the robotic waiter in the cafe as it takes out the human communication and that it kept stalling at certain tables!
31. maaliskuuta 2026
Vastaus yritykseltä Housing Units
Thank you for your fantastic feedback! We're thrilled to hear you had such a great experience and found our staff to be helpful. We appreciate your thoughts on the robotic waiter and will take your comments into consideration as we improve our services.
Dave & Lee delivered my table today
Dave & Lee delivered my table today, 2 really nice guys, very polite and helpful.
The only problem I had was with the length of time I waited for the table (almost 3 months) !!! Advertised with a 3 week delivery time. ( obviously nothing to do with Dave & Lee)
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Thank you for your kind words about Dave and Lee! We're glad to hear they provided great service. We apologise for the wait time and appreciate your understanding. Your feedback helps us improve, and we’re committed to getting better. Enjoy your new table!
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