Just bought some bedroom furniture from Housing Units Furniture Store in Manchester. The Sales Representative, Janet, was extremely helpful and took her time to explain everything clearly. Janet... Näytä lisää
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Fab friendly service from Janet 1683 this afternoon, Nothing was too much trouble. We were only window Shopping with a view to buy in a couple of months but really liked the bed and the Housing Unit... Näytä lisää
Shopped at HU for 30years but quality is not what it was. We have made a couple of bigger purchases recently and been a bit disappointed. The customer service is second to none though. I would still h... Näytä lisää
Just had my new sofa delivered by Housing units a first class experience . Chris delivered the sofa with his colleague . Very professional and helpful . An excellent service could not fault it in anyw... Näytä lisää
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Yrityksen kirjoittama
If you really want to make a statement with your home, we’re the home department store for you. We’ve got absolutely everything you could imagine for your home under one roof. From sofas and beds, to dining and garden, high-end design to great value ranges, each with a specialist team on-hand to help. Our range of styles take inspiration from trends around the globe, ready to be made a reality in your home. Ask our expert teams about the surprising story each piece of furniture has to tell – from reclaimed charm, to sustainable magic, to expert craftsmanship. We’re a proud, family-run business, with a reputation built on truly personal service since 1947. Celebrating 75 years of home, we cherish our reputation for outstanding personable customer service at every point you connect with us. Simply visit us in-store or shop online and our team will help you curate your perfect room. We're proud to welcome you into our home every day.
Yhteystiedot
Wickentree Lane, M35 9BA, Failsworth, Yhdistynyt kuningaskunta
- 0161 681 5678
- enquiries@housingunits.co.uk
- www.housingunits.co.uk
4,4
Erinomainen
7 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 77 %: iin saamistaan huonoista arvosteluista
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After spending £62 with delivery on a…
After spending £62 with delivery on a reed diffusser the stopper was so difficult to get off had a knife trying to prise it open the whole thing slipped onto the floor smashed to tiny pieces emailed sent pics etc then was told it’s your fault which I know it was but it was so difficult to open . I thought as a gesture of good will they may have replaced it No was the answer very disappointed .
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Hi John,
Thank you for taking the time to share your feedback.
The stoppers used on these diffusers are intentionally designed to be a tight fit to help prevent leakage during storage and transit. However, we appreciate your comments regarding the difficulty you experienced when trying to remove the stopper, and we have passed this feedback on to the supplier for their review.
From your description and email to our Customer Care Team, we understand that the stopper was particularly difficult to remove and that, while attempting to open it using a knife, some of the fragrance leaked onto the bottle, making it slippery. Unfortunately, this caused the diffuser to slip from your hands and smash on the kitchen floor.
We are genuinely sorry for the frustration and upset this caused. Whilst we are unable to accept responsibility for accidental damage that occurs during use, customer feedback is extremely important to us and we have ensured that your comments have been shared with the supplier so they can consider whether any improvements can be made to the packaging and stopper design.
Thank you again for bringing this to our attention.
Kind Regards
Team HU
Thank you Lee & Paul for excellent…
Thank you Lee & Paul for excellent delivery service
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
We’re thrilled to hear you had an excellent experience with our delivery service, Suzanne! Lee and Paul appreciate your kind words. Your satisfaction is our priority, and we look forward to seeing you again.
Kind Regards
Team HU.
Just perfect in every way
Found the perfect sofas at an amazing price in store. Unfortunately we were in the process of moving house and had nowhere to store them. No problem at all for the staff, really helpful ladies kept me informed of stock levels and I returned 5 weeks later when I finally had the keys to order which was when I was delighted to find that they had been reduced by a further £1000.
Kept informed by delivery lady via telephone. Delivered by two smiley, happy, chatty guys in furniture bags on time and as promised. Put together in the lounge and admired by both them and us.
The sofas are fabulous quality for the price we paid and from beginning to end our experience with the staff in store, the communication with the delivery team and the delivery guys who took every care whilst handling them was exceptional.
What an absolutely perfect experience and quality of furniture bought at a fabulous price. Staff are a credit to the firm! If I could give 10 stars I would! Thanks Housing Units :-)!
26. marraskuuta 2025
Vastaus yritykseltä Housing Units
Thank you, Vanessa, for your fantastic review! We're thrilled to hear you found the perfect sofas and had such a positive experience with our team. Your kind words about our staff and delivery service mean a lot to us. Enjoy your fabulous new furniture!
Kind Regards,
Team HU.
My dining table came with a small black…
My dining table came with a small black mark literally less than a week ago and they seem this not a fault and told me to go to the Ombudsman. Complaints team have no ounce of customer service and was not willing to help. Just said as we’re not a fault basically sod off. I’ve asked can they examine it so they can even see what I mean as let’s face it pictures are not the true thing and is 100 not part of the table as 1 random mark out of place. Will leave a review on all site to warn others of this issue, as if you also want to then return as within your rights you get charged £95 for a return 558046 already posted a review and nobody looked at this
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Hi Jade,
Thank you for your feedback.
After reviewing the images provided, our Customer Service team advised that the small black mark shown is part of the natural finish and character of the table rather than a manufacturing fault. This assessment was also confirmed by our Quality team. We did explain that, due to the nature of the material and finish, a replacement table is likely to contain similar or potentially more noticeable markings.
We appreciate that you may not agree with this outcome and understand your frustration. Our team did advise that, should you remain unhappy with our decision, you are entitled to seek independent advice through the Furniture & Home Improvement Ombudsman or discuss the matter further with our store team.
We hope that this helps to provide some clarity.
Kind Regards
Team HU
Dave and Darren did a great job…
Dave and Darren did a great job delivering our new bed today. Thank you so much, Sally
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
We're thrilled to hear that you had a great experience with Dave and Darren during your bed delivery! Your satisfaction means a lot to us. Thank you for your kind words!
Kind Regards,
Team HU
Staff ( Janet O ) in Housing Units… and Dave and Darren delivery chaps
Staff ( Janet O ) in Housing Units store bedroom dept was very friendly and more than helpful. No rush, answered all enquiries, an infinite amount of knowledge and patience . It was a pleasure meeting and dealing with her. Nothing was too much and we did have quite a few laughs . We’ll be back Janet .
Dave & Darren who delivered the bed were second to none. Arrived on time, assembled furniture , left everything clean and tidy . Very helpful . Recommend Housing Units to everyone.
9. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Thank you for sharing your wonderful experience, Margaret! We're thrilled to hear that Janet and our delivery team provided such exceptional service. We appreciate your recommendation and look forward to welcoming you back soon for more laughs and great service!
Kind Regards,
Team HU.
Great service
Great service, delayed delivery for as long as I needed, quality is great, Joe and Craig delivery men was brilliant, couldn’t fault them, highly recommend
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Thank you, Aaron! We're thrilled to hear you had a great experience with our service and delivery team. Your recommendation means a lot to us. We look forward to seeing you again in the future!
Kind regards,
Team HU.
Great delivery service
The delivery time was communicated well in advance, as indicated with a call 30 minutes prior to confirm. Rick and Phill were polite/friendly and helpful.
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Thank you for your fantastic review, Mr. A Brown! We're thrilled to hear that our delivery team provided excellent service and clear communication. Your feedback motivates us to keep up the great work.
Kind Regards,
Team HU.
New furniture
On time and delivered by 2 thoughtful and polite gentlemen namely Lee and David
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Thank you for your fantastic review, John! We're thrilled to hear that Lee and David provided such thoughtful service during your delivery. Your satisfaction means a lot to us, and we're here to help whenever you need.
Kind Regards
Team HU
Rick & Phill - nice guys good service
Rick & Phill were very friendly delivery men and handled packages with care & delivery was nice and prompt so was not waiting around all day. Would definitely recommend
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Thank you for your fantastic feedback, Jodie! We're thrilled to hear that Rick and Phill provided you with friendly and prompt service. Your recommendations mean a lot to us, and we look forward to seeing you again in the future.
Kind Regards,
Team HU.
Lee and David brought in and ensembles…
Lee and David brought in and ensembles my table. Did a great job thanks guys
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
We're thrilled to hear that Lee and David provided great service while assembling your table! Thank you for sharing your experience, and we appreciate your positive feedback.
Kind Regards,
Team HU.
Efficient delivery men
Efficient delivery men, Lee and David. They took away the packaging. They put the cushions in place.
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Thank you for your wonderful feedback, Helen! We're thrilled to hear that Lee and David provided efficient service and took care of the packaging for you. We appreciate your support and look forward to seeing you again!
Kind Regards
Team HU
Very professional service from Rick and…
Very professional service from Rick and Phil, went the extra mile to ensure the furniture was delivered even though it was an awkward delivery. Would highly recommend both of them!! A++++
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Thank you for your fantastic feedback, Marc! We're thrilled to hear that Rick and Phil provided such exceptional service and went above and beyond for your delivery. Your recommendation means a lot to us.
Kind Regards,
Team HU.
Great service for our new garden furniture
From purchasing our new garden furniture through to delivery we were kept informed of when our item will turn up, on delivery day the drivers Rick & Phil gave me a curtesy call 30mins before they arrived and delivered it into our back garden, overall a great service and a great product which we are looking forward to using.
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Thank you for your fantastic review, Will! We're thrilled to hear that you had a smooth experience from purchase to delivery. Our team works hard to ensure great service, and we're glad Rick & Phil made the delivery seamless. Enjoy your new garden furniture!
Kind Regards
Team HU.
Great job by Lee & David
Great job by Lee & David, friendly, efficient (delivery chaps) from HU
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Thank you, Sue! We're thrilled to hear about your positive experience with Lee and David. Our team takes pride in providing friendly and efficient service. Your feedback means a lot to us!
Kind Regards
Team HU
Garden furniture
Arthur the delivery man, delivered our garden furniture single handedly. He was very pleasant and efficient. He didn't leave until he was sure we were completely satisfied. We are very pleased with the furniture, good quality and sturdy. We can't wait for some sun to enable us to enjoy it.
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Thank you for your wonderful feedback, Ann! We're thrilled to hear about Arthur's exceptional service and your satisfaction with the garden furniture. Enjoy the sunshine when it arrives; it sounds like you'll have a fantastic outdoor experience ahead!
Kind Regards,
Team HU.
Customer care terrible
Really bad experiences with Housing Units send numerous messages and telephone calls regarding my bulgati TOASTER being faulty. NO customer care at all totally ignored. Will never buy from this company again also will never buy bulgati again. I feel like I've been scammed KEEP AWAY.
Your have replied stating I'm out of warranty, but if you had of dealt with the query at the time I was within my warranty UNBELIEVABLE
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Hi Julie,
We’re sorry to hear that you’ve been disappointed with your experience and appreciate your feedback.
Having reviewed your order, we can confirm that the toaster was delivered in December 2024 and is now outside of our warranty period. As the manufacturer, Bugatti will need to assess the fault directly and advise on the next steps.
Please contact Bugatti via their website - https://areariservata.casabugatti.com/home-appliane-service - and complete the online form, after which their customer service team will be able to review the issue and come back to you directly. Please note that if the fault is found not to be due to a manufacturing defect, any repairs or replacements may be chargeable.
We’re sorry again for the frustration caused and hope you’re able to get this resolved with the manufacturer as quickly as possible.
Kind Regards
Team HU
The delivery was early and Lee & David…
The delivery was early and Lee & David were very good
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Thank you, Dave! We're thrilled to hear that your delivery was early and that Lee and David provided excellent service. Your satisfaction means a lot to us.
Kind Regards
Team HU
Fabulous professional staff
Fabulous professional staff , especially Lee and David
Delivering new sofas
Respected property, on time, delivered with care
First Class service from purchase to delivery
Faultless
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Housing Units
Thank you, Alison, for your fantastic feedback! We're thrilled to hear that Lee and David provided you with first-class service and that your delivery went smoothly. Your satisfaction means the world to us, and we look forward to seeing you again in the future.
Kind Regards,
Team HU.
Excellent staff,plenty of choice.
31. maaliskuuta 2026
Vastaus yritykseltä Housing Units
Thank you, Mrs. England, for your fantastic review! We're thrilled to hear you enjoyed our selection and found our staff helpful. We appreciate your support and look forward to welcoming you back soon!
Kind Regards
Team HU
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